For Financial Services
Customer Chatbot for Financial Services - NBFCs – A Solution Overview
Step into the future of customer service in the financial services sector with our advanced chatbot solution tailored specifically for NBFCs. Powered by cutting-edge Generative AI, it transforms customer interactions and operational processes, from financial inquiries and account management to loan applications and compliance queries.
Our solution seamlessly integrates with leading enterprise platforms like SAP, Oracle, and ServiceNow, alongside CRM systems such as Salesforce and Microsoft Dynamics, and enterprise backend systems such as Edge Verve Finacle, Oracle FLEXCUBE Core Finance, and SAP Core Financial Services, ensuring comprehensive operational integration.
Featuring multilingual support, voice recognition, and omnichannel capabilities, our chatbots provide personalized, context-aware interactions that enhance customer engagement and streamline administrative workflows, fostering a connected and efficient service environment.
Omnichannel Solutions
Our Chatbot Solution supports a range of Channels, including
Solution Functions
Use Cases & Services Automated
Financial Inquiries 
Account Management 
Loan Applications 
Compliance Queries 
Customer Support 
Transaction Assistance 
Product Information 
Feedback and Surveys 
Onboarding Processes 
Document Access and Retrieval
Sample Questions
Get Started with the NBFC Customer Service Chatbot
The Gen AI-Powered NBFC Customer Service Chatbot streamlines customer interactions by offering instant support for loan inquiries, account management, EMI payments, and more. Whether customers need assistance tracking applications or resolving loan-related queries, the chatbot ensures quick, 24/7 assistance.
- What is the status of my loan application?
- Can you explain how to repay my loan?
- Am I eligible for a home loan?
- How can I apply for a car loan?
- What is the status of my loan application?
- Can you help me set up an SIP plan?
How to Use the NBFC Customer Service Chatbot?
For the best experience, provide specific details about your request to ensure accurate and timely assistance.
- Simply type your query into the chat window. For faster responses, provide specific details such as loan account number or application ID.
- Available 24/7
- This chatbot is always online, offering seamless support for all NBFC services, ensuring customers get the information they need instantly.
Omnichannel Solutions Demo Screens
Demo Screens
Core Features: Defining Characteristics of Our Solution
Multilingual Support
Communicates effectively in multiple languages.
Multimodal Capabilities
Supports both text and voice interactions.
Voice Recognition
Understands and responds accurately to voice commands.
Live Agent Support
Smooth escalation to human agents for complex queries.
Email Integration
Extends support through email communication.
Omnichannel Support
Consistent service across various platforms.
Seamless Integration
Integrates with existing hospital management and CRM systems.
Data Security
Ensures secure handling of patient information.
Access to Unstructured Data
Analyzes diverse data sources for insights.