Unleashing Social Change: Generative AI-Powered Smart “AI Agent Transforming Leading NGO Engagement

Know Our Client

ILM Foundation, a distinguished non-profit organization committed to education and social welfare, operates with a mission to empower communities and foster sustainable development. Founded on principles of inclusivity and accessibility, ILM Foundation strives to leverage technology to amplify its impact and reach a wider audience.

Client’s Challenge

Despite ILM Foundation’s noble endeavors, the organization faced significant challenges in effectively engaging with its diverse audience base. With inquiries pouring in through various channels, including web, mobile, and social media platforms, ILM Foundation found it increasingly difficult to respond promptly and accurately to every query.

Moreover, the manual handling of repetitive inquiries and the lack of a centralized communication platform hindered operational efficiency and limited the organization’s ability to provide timely support.

The Solution Proposed and Leveraged

Recognizing the need for a transformative solution, ILM Foundation partnered with Streebo, a pioneering provider of AI Agent solutions powered by Gen AI technology. Streebo proposed the implementation of a Gen AI-powered NGO AI Agent to revolutionize the NGO’s communication strategy. Leveraging advanced artificial intelligence algorithms, the AI Agent serves as a virtual assistant, capable of understanding natural language, interpreting user intent, and delivering personalized responses in real-time. This solution has already been deployed and is actively assisting users across various communication channels, including web, Facebook/Instagram, WhatsApp, and voice.

mobile-use
Hi, I’m interested in enrolling in a computer course. Could you provide me with some details?
I’m interested in web development with the Introduction to HTML & CSS.
Yes, I’d like to enroll.
Sure! We offer a variety of computer courses. Are you looking for something specific,like basic computer skills, programming, web development, or something else?
Great choice! We offer the web development courses. Would you like to enroll in this course?
Wonderful! I’ll need some information to complete your registration.

Solution Features

Omnichannel Support

Integrated across various communication channels such as web, mobile apps, and social media platforms, the AI Agent provides a unified and consistent user experience.

Data Security & Safety

Built with robust security protocols and encryption mechanisms, the AI Agent prioritizes data privacy and protection, instilling trust and confidence among users.

Multimodal Capabilities

The chatbot offers a diverse range of interaction modes, including text, voice, and visual inputs, catering to users’ preferences and accessibility needs.

Multilingual Support

With the ability to converse in multiple languages, the AI Agent accommodates users from diverse linguistic backgrounds, promoting inclusivity and accessibility.

Live Agent Integration

Seamlessly integrated with live agent support, the AI Agent escalates inquiries to human agents when necessary, ensuring a smooth transition between automated and human-assisted interactions.

Channels Covered by NGO bot

To address these challenges, the Gen AI-powered AI Agent was deployed across various communication channels, including:

Use Cases & Services Automated

FAQs Management

The AI Agent streamlines the handling of frequently asked questions (FAQs), providing instant responses to common queries related to ILM Foundation’s initiatives, services, and programs.

Contact Us Assistance

Users can easily initiate contact with ILM Foundation through the AI Agent, seeking support, information, or collaboration opportunities with ease.

Service Navigation

The AI Agent facilitates efficient navigation through ILM Foun dation’s range of services and initiatives, helping users discover relevant information and resources effortlessly.

Talk to Live Expert

In cases requiring human intervention or personalized assistance, users have the option to seamlessly escalate their inquiries to a live expert for further support.

Donation Assistance

The AI Agent facilitates donation processes, guiding users through the donation journey and answering queries related to donation options, payment methods, and tax benefits.

Course Details

Users can inquire about the courses offered by ILM Foundation, including details on curriculum, eligibility criteria, and enrollment procedures.

Empowerment through Education

The AI Agent provides information on ILM Foundation’s education empowerment initiatives, including scholarships, vocational training programs, and educational resources.

Key Benefits Experienced by our Client through Gen AI-Powered AI Agent

41% Increase in Stakeholder Engagement

AI-powered chatbots facilitated deeper interactions with stakeholders, resulting in a significant 41% boost in engagement levels for the NGO, fostering stronger connections and community involvement.

33% Reduction in Response Time

By automating routine inquiries and tasks, AI Agent streamlined communication processes, leading to a notable 33% decrease in response time for the NGO. This efficiency improvement allowed the organization to address inquiries more promptly and effectively.

25% Boost in User Satisfaction Rates

Leveraging advanced AI capabilities, AI Agent provided personalized support tailored to each user’s needs. As a result, the NGO experienced a substantial 25% increase in user satisfaction rates, enhancing the quality of customer service and stakeholder relationships.

What’s Next

With the Gen AI-powered AI Agent live and operational, the organization remains committed to continuous innovation and improvement. Moving forward, plans include exploring additional use cases and functionalities to further enhance the AI Agent capabilities.

Moreover, ongoing analysis, monitoring, and feedback mechanisms will ensure the AI Agent remains aligned with its mission and objectives, driving greater social impact and positive change.

To experience the transformative potential of AI technology, review a demo of our NGO bot at our Enterprise bot store now.



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