Pre-trained Bots for Customer Service @ Utilities
What Energy & Utility Companies can do to adapt and overcome the Industry Change
The Chatbot for Energy & Utilities allows communicating via existing messaging apps on a customer’s phone such as Facebook Messenger, WhatsApp, Signal, and even SMS. Further, they can do voice communication over the Phone and the latest voice devices such as Amazon Alexa, Google Assistant and Siri.
These NLP-powered Chatbots for Utilities enable more personalized approaches to improve customer experience, which in turn helps in customer retention. Utility Companies can improve their business by both upselling services and reducing operational costs. It is projected that Utility companies will save over 8 billion dollars by leveraging chatbots through 2025.
Hence by rolling out AI-Powered Energy Industry Bots for Customers across channels will result in the following benefits for the Energy & Utility Business:
AI Powered Bot extended on Social Media Channels
Why Streebo’s AI-Powered Utility Bot?
Key differentiators of Streebo’s Pre-Trained and pre-integrated AI-Powered Digital Energy Industry Bots for Customer:
Streebo Chatbot comes with Guaranteed Bot Intelligence Index* of 99% (*BII= No. of questions answered correctly/No. of relevant questions asked)
Streebo’s Pre-Trained Chatbots for Energy & Utility Operators can be deployed on-premise or on IBM Cloud, Microsoft Azure, Amazon AWS, or Google Cloud Platform.
Streebo’s Chatbots for the Digital Energy Industry comes in pre-integrated with Energy & Utility Software and portals, backend systems such as CRM, ERP, etc.
Streebo’s AI-powered customer chatbot for Energy Industry can be deployed across social media channels such as FB Messenger, WhatsApp, Instagram, Signals, WeChat, Skype, and even SMS. Bots can even be deployed to existing digital properties such as the website and mobile App.
Streebo’s Team with its Energy & Utility domain intelligence and experience gained over the years building Conversational AI Chatbots for Customers, in collaboration with its technology partner, deploys highly intelligent pre-trained Bot that can emulate business processes for your Digital Energy Business.
Build on Natural Language Processing engines such as Amazon Lex, Google Dialog, and IBM Watson Assistant, Streebo’s Smart Bots are built on robust software. Application Platform technologies include support for standard J2EE engines including IBM WebSphere or JBOSS and can be deployed as standard Docker and Kubernetes packages on platforms such as RedHat OpenShift
Conversational AI in Energy & Utilities provides support to 38+ languages on chat as well as voice interface which gains more preference. They can even handle voice requests on channels such as IVR, Amazon Alexa, and Google Home.
Streebo’s Bot Builder technology offers the Energy Industry Chatbot for Customers with a drag & drop builder, a LOW CODE NO CODE tooling to assemble, integrate and manage the bot. The Bot builder also comes integrated with a workflow engine to automate various business processes. Thus, making it easy for both Line of Business and people in IT with minimal or no background in Artificial Intelligence to assemble, integrate and manage the bot moving forward.