{"id":1025,"date":"2018-09-20T09:29:32","date_gmt":"2018-09-20T09:29:32","guid":{"rendered":"https:\/\/www.yaalim.org\/blog\/?p=1025"},"modified":"2021-05-24T07:43:33","modified_gmt":"2021-05-24T07:43:33","slug":"using-chatbots-for-customer-service-resolve-complex-queries","status":"publish","type":"post","link":"https:\/\/www.streebo.com\/blog\/using-chatbots-for-customer-service-resolve-complex-queries\/","title":{"rendered":"Chatbots: New Trend in Customer Servicing"},"content":{"rendered":"<p>All of us have gone through the struggle of registering a complaint for a faulty product. \u00a0I often give up, after a few futile attempts like\u00a0sending an email, calling the client service team and at times tweeting about the grievance. Somehow my mails get ignored and I receive the same clich\u00e9d response from a representative. This leaves me at my wit\u2019s end. I pledge never to buy a product from this company again, only to fall into the trap once again.<\/p>\n<p>&nbsp;<\/p>\n<p>Why does this happen? Are the client servicing reps receiving more complaints than they can handle? If that is the case, then deploying a chatbot to resolve client queries and grievances is a great Idea.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-large wp-image-1027\" src=\"https:\/\/www.yaalim.org\/blog\/wp-content\/uploads\/2018\/09\/Customer-Support-Service-chatbot-1024x448.jpg\" alt=\"Customer-Support-Service-chatbot\" width=\"730\" height=\"319\" \/><\/p>\n<p>A lot of enterprises are investing in <span style=\"text-decoration: underline;\"><span style=\"color: #3366ff; text-decoration: underline;\"><a style=\"color: #3366ff; text-decoration: underline;\" href=\"https:\/\/www.streebo.com\/mobile-app-development\/chatbot-platform\">chatbot development platforms<\/a>,<\/span><\/span> that not only address customer grievances, but also help the customer choose a product\/service based on the specifications received. According to a report by Gartner, 55% of established companies are investing in AI or planning to do so by 2020.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>What does an AI-based chatbot do?<\/strong><\/p>\n<ul>\n<li>Understand Customers Problem<\/li>\n<li>Respond with suitable answers<\/li>\n<li>Analyze Natural Language Data<\/li>\n<li>Process Information Collected and Gather Insights<\/li>\n<li>Give Prompt and Personalized Responses<\/li>\n<li>Resolve Customer Issues &amp; Minimize calling time<\/li>\n<\/ul>\n<p><strong>\u00a0<\/strong><\/p>\n<p><strong>Client Servicing outcomes leveraging AI-based chatbots<\/strong><\/p>\n<ul>\n<li>Allow customer servicing reps to concentrate on resolving complex customer queries<\/li>\n<li>Handle common customer grievances easily and reduce number of complaints sent to call center<\/li>\n<li>If the machine fails to understand a unique query in 3 trials, transfer call to the rep<\/li>\n<li>Learn response from rep and use this knowledge when similar query props up again<\/li>\n<li>Provide prompt response 24&#215;7 \u2013 thus ensure customer satisfaction<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>If the customers get the help that they need \u2013 without a glitch, it reduces the dropout rates. If customers feel positive about your brand, they will keep coming back. Result- better sales, delighted customers and higher profits.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>chatbot powered by\u00a0IBM\u00a0+\u00a0Streebo\u00a0partnership<\/strong><\/p>\n<p>IBM\u00a0Watson\u00a0is\u00a0a well-known name in the world of AI.\u00a0IBM\u00a0Watson is one of the most secure platform to build a chatbot.\u00a0Any app or chatbot built on an\u00a0IBM\u00a0platform assures high security.\u00a0Data and insights are never compromised.<\/p>\n<p>&nbsp;<\/p>\n<p>Streebo\u00a0as a partner, leverages\u00a0IBM\u00a0products like\u00a0IBM\u00a0Watson, Cloud and\u00a0DX\u00a0manager technologies to build the best chatbot using the\u00a0Streebo\u00a0DX\u00a0Accelerator.\u00a0The\u00a0DX\u00a0accelerator is a\u00a0no-code \/ <span style=\"text-decoration: underline;\"><span style=\"color: #3366ff;\"><a style=\"color: #3366ff; text-decoration: underline;\" href=\"https:\/\/www.streebo.com\/mobile-app-development\/low-code-app-development-platform\">low code app development platform<\/a><\/span><\/span> that allows rapid assembly of chatbot interfaces using the drag and drop feature.\u00a0Streebo\u2019s point and click\u00a0integration\u00a0feature makes\u00a0integration\u00a0of 3rd party backend systems\u00a0(ERP, CRM or others)\u00a0a breeze.\u00a0Deploying chatbot across the web, mobile apps or 3rd party chat clients like Facebook Messenger, becomes easy.\u00a0The ease of\u00a0building\u00a0a\u00a0chatbot\u00a0with the DX accelerator, not\u00a0only\u00a0brings down\u00a0the time taken to\u00a0build\u00a0a\u00a0chatbot\u00a0considerably\u00a0but also\u00a0cuts down\u00a0the costs drastically.<\/p>\n<p>&nbsp;<\/p>\n<p>To know more about how Streebo can help you build a chatbot for your business, <span style=\"text-decoration: underline;\"><span style=\"color: #3366ff; text-decoration: underline;\"><a style=\"color: #3366ff; text-decoration: underline;\" href=\"https:\/\/www.streebo.com\/aboutus\/contactus\">contact us today<\/a>!<\/span><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>All of us have gone through the struggle of registering a complaint for a faulty product. \u00a0I often give up, after a few futile attempts like\u00a0sending an email, calling the client service team and at times tweeting about the grievance. Somehow my mails get ignored and I receive the same clich\u00e9d response from a representative. [&hellip;]<\/p>\n","protected":false},"author":45,"featured_media":1026,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[68],"tags":[],"class_list":["post-1025","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ai-agent"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.streebo.com\/blog\/wp-json\/wp\/v2\/posts\/1025","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.streebo.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.streebo.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.streebo.com\/blog\/wp-json\/wp\/v2\/users\/45"}],"replies":[{"embeddable":true,"href":"https:\/\/www.streebo.com\/blog\/wp-json\/wp\/v2\/comments?post=1025"}],"version-history":[{"count":2,"href":"https:\/\/www.streebo.com\/blog\/wp-json\/wp\/v2\/posts\/1025\/revisions"}],"predecessor-version":[{"id":1029,"href":"https:\/\/www.streebo.com\/blog\/wp-json\/wp\/v2\/posts\/1025\/revisions\/1029"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.streebo.com\/blog\/wp-json\/wp\/v2\/media\/1026"}],"wp:attachment":[{"href":"https:\/\/www.streebo.com\/blog\/wp-json\/wp\/v2\/media?parent=1025"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.streebo.com\/blog\/wp-json\/wp\/v2\/categories?post=1025"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.streebo.com\/blog\/wp-json\/wp\/v2\/tags?post=1025"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}