{"id":1111,"date":"2018-10-30T09:14:59","date_gmt":"2018-10-30T09:14:59","guid":{"rendered":"https:\/\/www.yaalim.org\/blog\/?p=1111"},"modified":"2018-10-30T09:38:59","modified_gmt":"2018-10-30T09:38:59","slug":"win-the-chatbot-race-enterprise-class-security-and-governance-platform-for-building-chatbots","status":"publish","type":"post","link":"https:\/\/www.streebo.com\/blog\/win-the-chatbot-race-enterprise-class-security-and-governance-platform-for-building-chatbots\/","title":{"rendered":"Win the Chatbot Race: Enterprise-Class Security and Governance Platform for building Chatbots"},"content":{"rendered":"

Conversational bots<\/b><\/strong>\u00a0are getting more pervasive and are gaining a foothold within enterprises as a key digital channel to interact with employees, vendors and customers. AI Agents\/Chatbot are becoming increasingly influential by the day, as meaningful Bot initiatives are offering backend integration and can conduct full-fledged transactions as they interact both with processes and systems of records.<\/p>\n

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However, while this opens a new channel for interaction, it also opens a new challenge for IT as they must ensure security for yet another channel (other than web and mobile) and see to it that Systems and Data are properly secured and governed. However, the pattern of chatbot adoption is similar to the early wave of web and mobile technology wherein each department head or LOB are rolling out their own chatbot initiatives with no central control or governance mechanism for the same.<\/p>\n

\"Governance-Platform-for-building-chatbots\"<\/p>\n

Each chatbot project puts its own security mechanism in place. This approach is not scalable and prone to security breaches as things spiral out of control with multiple bot initiatives mushrooming across the enterprise. The IT needs a central security and governance platform which will authenticate all users and authorize single-sign-on for the host of back-end systems with which the transactional bots interact. Else there will be \u201crogue bots\u201d that will get unauthorized access to systems and processes in the backend. Further, the bot interactions must be in sync with the other channels such as web and mobile to give a coherent experience to the end user.<\/p>\n

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At Streebo Research labs, we have built a robust tool chatbot Builder<\/b><\/u><\/strong><\/a><\/span>\u00a0to rapidly assemble enterprise-grade transactional chatbots<\/b><\/strong>, bundled with a central Digital Experience (DXA) platform to govern and secure all conversations across various channels. This platform is to be leveraged by IT and will allow them to manage and control all Bot conversations from a single console.<\/p>\n

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Key takeaways: –<\/strong><\/p>\n

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