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<\/p>\nDo AI Agents\/Chatbot have a place in the healthcare industry? Well yes definitely, but you must set reasonable expectations. A chatbot will not replace a doctor or a caregiver. However, from the business perspective, a chatbot will help healthcare facilities reduce the time invested in talking to patients, profiling patient information and scheduling appointments for the patients, in a conversational format.<\/p>\n
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Consider this – you go to a healthcare facility app and a chatbot pops up.Now see how the conversation goes.<\/strong> <\/p>\n Here are some of the functions that a bot can handle:<\/strong>
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\nBot<\/strong> : Hi I am Thomas, your healthcare assistant at Blooms hospital!
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\nBot<\/strong> : What can I do for you today?
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\nPatient<\/strong> : I have a sore throat and runny nose
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\nBot<\/strong> : Have you checked the temperature?
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\nPatient<\/strong> : Yes 108 F
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\nBot<\/strong> : Do you experience a headache and body pain?
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\nPatient<\/strong> : Yes
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\nBot<\/strong> : I see that your temperature is above normal,and your symptoms also suggest that you should see a doctor.
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\nBot<\/strong> : Shall I book your appointment with the Doctor?
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\nPatient<\/strong> : Yes
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\nBot<\/strong> : The Doctor is available today at 4 PM, is this time convenient for you?
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\nPatient<\/strong> : Yes
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\nBot<\/strong> : I have scheduled your appointment, here are the details
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\n(Details include the name of the doctor, Doctor\u2019s chamber number, and time of the appointment)<\/strong>
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\nThe bot also sends a notification to the doctor and updates his appointment calendar.
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\nAdditionally, the chatbot can also provide a detailed record of patient\u2019s previous ailments, visits, medications and bills. This saves a lot of paperwork and frees up workforce time.
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\nAs we saw in the conversation above, chatbots in healthcare<\/u><\/a><\/span>\u00a0compare the entries user makes with the knowledge base. The bot will match symptoms, note that the temperature is above normal, and will recommend the patient to meet the doctor. Now the patient does not have to call the receptionist and book an appointment. The bot has access to all the appointment slots. It recommends the best suitable slot and fixes an appointment as per the patient\u2019s convenience.<\/p>\n
\n\u2022 Provide prompt response to frequently asked questions
\n\u2022 Schedule appointments and basic consultation
\n\u2022 Manage patient records and medical history
\n\u2022 Provide patient records to doctors on demand
\n\u2022 Notify the patient for upcoming appointments or tests
\n\u2022 Attend to requests for admission, transfer, and discharge
\n\u2022 Notify patient care teams about any emergency
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\nHow does it affect your business?<\/strong>
\nAddressing a patient\u2019s concern is prompt, data retrieved and furnished is accurate. Unlike a human being, a chatbot will not make errors like booking two appointments in the same slot. This saves a lot of operational costs that in turn has a positive impact on profits. The healthcare facility becomes more efficient and can spare more time, workforce and efforts in patient care instead of paperwork and management.
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\nHow does it help patients?<\/strong><\/p>\n