{"id":1959,"date":"2019-11-13T09:29:27","date_gmt":"2019-11-13T09:29:27","guid":{"rendered":"https:\/\/www.yaalim.org\/blog\/?p=1959"},"modified":"2019-12-04T04:36:08","modified_gmt":"2019-12-04T04:36:08","slug":"how-ai-is-transforming-public-transport-sector-across-the-world","status":"publish","type":"post","link":"https:\/\/www.streebo.com\/blog\/how-ai-is-transforming-public-transport-sector-across-the-world\/","title":{"rendered":"How AI Is Transforming Public Transport Sector Across the World"},"content":{"rendered":"

Imagine, if you have a dedicated assistant across this business ecosystem to communicate between departments, with vendors, and with customers. Wouldn\u2019t the system become more efficient? AI Agents\/Chatbot have now grown from being purely customer facing to being Conversational AI<\/a> assistants. Enterprises who have their vision set on future, know that the future belongs to bot assisted processes. Well, this does not mean that bots are going to replace humans, bots will, however, provide a voice and chat activated interface to assist human in making processes error-free and efficient.
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\nThe role of AI Agents\/Chatbot has transitioned from being just a responsive assistant; today bots analyze data and provide key metrics that drive better business decisions, they optimize internal business processes and make predictions based on logs of recorded data. The bots with advanced underlying AI technology are intelligent and can also be trained to understand a wider spectrum of questions. However, if you think AI Agents\/Chatbot have a limited role to play within enterprises then let me tell you, government organizations are also now investing in AI Agents\/Chatbot to ramp up their infrastructural facilities and services. Many governments across the world, have implemented or are planning to implement an AI infused public transport system.
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\nIn a recent study on \u201cWhat is the future for artificial intelligence in public transport systems\u201d conducted by UITP Asia-Pacific Centre for Transport Excellence (AP CTE1), co-funded with Land Transport Authority of Singapore it was found that AI is making inroads into the public transportation sector. \u201cMore than ever before, the future of our cities relies in part on our capacity to redefine public transport with a people first mentality\u201d, Pere Calvet, UITP President.<\/i><\/em><\/strong>
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\nWell known metro network companies like the East Japan Railway Company (JR East), MTR Corporation and Transport for London are using AI infused conversational assistants to facilitate inquiries about millions of trips for thousands of customers each day! Paris and India have revved up the game as well!
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\nPersonalized travel experience for railway commuters in Paris!<\/b><\/strong><\/p>\n

chatbots are taking up crucial roles in an evolving ecosystem. In Paris 3.2 million passengers ride 3,200 trains each day between the city center its sprawling suburbs. The Paris railways will soon float a personalized chatbot experience at scale. The idea now is to connect the bot with call center and on Twitter, thus riders can remain abreast of the most recent developments easily.
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\n\u2018Disha\u2019 chatbot to make IRCTC voice and chat activated!<\/b><\/strong><\/p>\n

IRCTC is one of the busiest web portals, as millions of people use the Indian Railway to travel each day. There was a time, when this portal was known to be slack, and the least user-friendly. However, today the IRCTC portal is not only up to date but is all set to get a voice and chat upgrade soon and now planning to launch a bot service called \u201cAsk Disha<\/strong>\u201d. The minister of Railways in India, Mr. Manish Goyal said: \u201cAI can transform Indian Railways in terms of safety, passenger amenities, better revenues, growth, and efficiency.<\/strong>\u201d<\/i><\/em>
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\nHow does an AI infused conversational interface play a role in the public transport ecosystem?<\/b><\/strong><\/p>\n

Availability of information on mobile phones – instantly, is the most useful technology from a customer\u2019s point of view. It enables a customer to plan travel, lookup for fares, and book tickets from the comfort of his home. Implementation of a conversational agent can instantly ramp up the customer experience and make traveling via public transport a very convenient option. Traveling by public transport is also the best way to save fuel, save energy, go green, and help the government to generate revenue that will in-turn be used to provide better facilities to citizens.<\/p>\n

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Public transport chatbot facilitates:<\/b><\/strong><\/p>\n