Customer Service Chatbot

Pre-Pandemic, companies have relied on traditional call centers to meet customer service needs. Now, those centralized, human-intensive operations may no longer be a best practice. As per IBM’s report, 32% of consumers expect a response within 30 minutes, 50% of customer calls go unresolved or require escalation. 52% of customers hang up on a customer service call before their issue is resolved. In the post-pandemic situation, consumers are heavily using asynchronous communication channels such as Facebook Messenger, WhatsApp and even SMS. A recent Tech crunch study showcased a 40% jump in traffic during the pandemic on social media platforms. This is an irreversible change. In this shift lays an opportunity for Customer Service departments to improve their customer experience while reducing operational costs.

What Companies can do to adapt and overcome the change in Customer Service?

With innovations in Natural Language Processing (NLP) powered by Artificial Intelligence (AI), chatbot technology has matured to a point where it can give a seamless experience to the end-users. Intelligent and smart chatbots are now helping businesses connect to customers directly and effectively while reducing overall operating expenses for the organization and maximizing revenue.

Customer Service Chatbot also allows communicating via existing messaging apps on a customer’s phone such as Facebook Messenger, WhatsApp and even SMS. Further, they can do voice communication over the phone and even use the latest voice devices such as Amazon Alexa, Google Assistant, and Siri.

Streebo SMART® Bots

Streebo, a leading AI and Digital Transformation Company has created a very powerful, highly intelligent Pre-trained AI Powered Chatbot for Customer Service. Streebo’s Smart -trained Voice & Chat Bot forBot is guaranteed to be 99% accurate and is pre-integrated with a wide variety of enterprise backend systems such as SAP, ServiceNow, and even IBM AS/400 systems.

The Conversational AI for Customer Service solution from Streebo leverages leading Natural Language Processing (NLP) engines such as IBM Watson Assistant, Google Dialog, and Amazon Lex and extends the current digital experience to a variety of social media platforms.

Streebo’s AI Powered Chatbot for Customer Service enables a more personalized approach to improve customer experience, which in turn helps in customer retention. Companies can improve their businesses by both, improving customer satisfaction and reducing operational costs. It is projected that companies will save over USD 8 billion on customer service by leveraging chatbots & Virtual Assistants through 2025.

Business Benefits

As per Gartner’s report, 91% of organizations are planning to deploy AI within the next three years. By 2030, a billion service tickets will be raised automatically by customer-owned bots.

Hence by rolling out AI Chatbot for Automated Customer Service will result in the following benefits:
Chatbot-for-Generic-Customer-Service Call Center Volume Reduction
Chatbot is preloaded with your company’s most common FAQs and website navigational questions from customers and can address up to 80% of commonly asked Tier 1 support questions. Thus, having a Chatbot for customer support helps your business to save on the cost of call centers, resource costs & training costs for these operations.
Chatbot-for-Generic-Customer-Service Increased Customer Base and Revenue
Chatbots can increase your digital presence and provide ease of access to your support and services with a personalized experience, which certainly helps in increasing the customer base resulting in increased revenue.
Chatbot-for-Generic-Customer-Service Improved Customer Satisfaction
Chatbots are available 24 X 7 and can handle both simple and complex queries from your customers. Deploying a Smart Bot can help you improve customer satisfaction and thus customer retention.
Chatbot-for-Generic-Customer-Service Focused Live Agents
Chatbot helps the live agent to focus on critical issues, which helps in increasing their productivity.

AI Customer Service Chatbot Use Cases which extended on
the Web, Mobile and Social Media Channels

Chatbot-for-Generic-Customer-Service WebApp
Chatbot-for-Generic-Customer-Service FB Messenger
Chatbot-for-Generic-Customer-Service WhatsApp
Artificial-Intelligence-Powered-Bot-for-Healthcare-Pharmacy-Dealer SMS

Why Streebo’s AI Powered Customer Support Chatbot for
Automated Customer Service?

Streebo in collaboration with leading technology organizations like IBM, RedHat, Google, Amazon, and HCL Technologies has created a powerful and secured solution.

Key differentiators of Streebo’s Pre-Trained and pre-integrated AI Powered Customer Service Bots:
Chatbot-for-Generic-Customer-Service Built-in Domain Intelligence
Streebo’s Team with its Customer Service/Support domain expertise has built a highly intelligent pre-trained Bot that can emulate customer service processes for your business.
Chatbot-for-Generic-Customer-Service Support Across Channels
Streebo’s AI Powered customer support chatbot can be deployed across social media channels such as FB Messenger, WhatsApp, Signals, WeChat, Skype, and even SMS. Bots can even be deployed to existing digital properties such as the website and mobile App.
Chatbot-for-Generic-Customer-Service Flexible Deployment Models
Streebo’s Pre-Trained Chatbots for Customer Service can be deployed on-premise or on IBM Cloud, Microsoft Azure, Amazon AWS, or Google Cloud Platform.
Chatbot-for-Generic-Customer-Service 99% Accurate
Streebo Chatbot comes with Guaranteed Bot Intelligence Index* of 99% (*BII= No. of questions answered correctly/No. of relevant questions asked)
Chatbot-for-Generic-Customer-Service Pre-Integrated with Backends
Streebo’s customer support chatbot comes in pre-integrated with Customer Service Software and portals, backend systems such as CRM, ERP, etc.
Chatbot-for-Generic-Customer-Service Advance Chat Analytics
Streebo’s analytics dashboard is developed to record and display systemic data, metrics, preferences, and trends which eventually help in monitoring user interactions, and can be adapted accordingly to give relevant responses and take business decisions.
Chatbot-for-Generic-Customer-Service Save on Maintenance
Streebo’s Pre-Trained Bot is built using open standards such as Java and JavaScript. Streebo’s bot builder is optional development-only tooling, that customers can choose or they can directly develop and manage it using standard IDEs such as Eclipse and Visual Studio that significantly lowers app development costs as well as reduces support & maintenance costs.
Chatbot-for-Generic-Customer-Service Multi-lingual Support
Streebo’s Customer Service Chatbot provides support ffollowing Operationsor over 38+ languages. They can even handle voice requests on channels such as IVR, Amazon Alexa, and Google Home.
Chatbot-for-Generic-Customer-Service Standard Architecture
Build on Natural Language Processing engines such as Amazon Lex, Google Dialog, and IBM Watson Assistant, Streebo’s Smart Bots are built on robust software. Application Platform technologies include support for standard J2EE engines including IBM WebSphere or JBOSS and can be deployed as standard Docker and Kubernetes packages on platforms such as RedHat OpenShift

Our AI Chatbot for Automated Customer Service Supports
the Below Features

Chatbot-for-Generic-Customer-Service 24×7 Omni-channel Support
Chatbot-for-Generic-Customer-Service Guaranteed 99% Accuracy
Chatbot-for-Generic-Customer-Service Provide Support in 38+ Languages
Chatbot-for-Generic-Customer-Service Inbuilt Live Agent Support
Chatbot-for-Generic-Customer-Service Supports Voice and Chat
Chatbot-for-Generic-Customer-Service Instant Transactional Support
Chatbot-for-Generic-Customer-Service Secured
Chatbot-for-Generic-Customer-Service Advanced Analytics
Chatbot-for-Generic-Customer-Service Personalized Conversations

Streebo’s pre-trained Voice & Chatbot for Customer Service is trained in the following Operations

Chatbot-for-Generic-Customer-Service Solve FAQs (Frequently Asked Questions)
Chatbot-for-Generic-Customer-Service Report an Issue
Chatbot-for-Generic-Customer-Service Request Support
Chatbot-for-Generic-Customer-Service Generate a Support Ticket
Chatbot-for-Generic-Customer-Service Schedule a Visit for Assistance
Chatbot-for-Generic-Customer-Service Service Request
Chatbot-for-Generic-Customer-Service Track Request / Ticket Status
Chatbot-for-Generic-Customer-Service Manage an Account
Chatbot-for-Generic-Customer-Service Update Profile/Details
Chatbot-for-Generic-Customer-Service Upload Documents
Chatbot-for-Generic-Customer-Service Instant Query Resolution
Chatbot-for-Generic-Customer-Service Update/Track Orders
Chatbot-for-Generic-Customer-Service Payment Transactions
Chatbot-for-Generic-Customer-Service Request Return/Refund
Chatbot-for-Generic-Customer-Service Feedbacks & Reviews
Chatbot-for-Generic-Customer-Service Offers and Promotions

Pricing Options

MVP (Minimum Viable Product) Bot includes

Chatbot-for-Corporate-Banking 3 transactional use cases
Chatbot-for-Corporate-Banking 1 backend integrations
Chatbot-for-Corporate-Banking 50 FAQ’s
Chatbot-for-Corporate-Banking Channels – Web, Mobile App, 1 Social media channel such as WhatsApp/Facebook Messenger

Capex Option

Chatbot-for-Corporate-Banking You can choose to buy the MVP Bot.

Opex Option

Chatbot-for-Corporate-Banking You can choose to Subscribe to the MVP Bot for a fixed monthly charge with no upfront setup fee.

Pay Per Usage

Chatbot-for-Corporate-Banking This is a conversation-based subscription and tied to the number of conversations & messages the bot handles. Thus you only pay if the Bot is getting used and is actually deflecting calls.

Check out this video to see our Bot in action!