Industry
Various (Ports, Chemical, Logis- tics, Education, Agri-Busienss, Utilities)

Solution

Solution Components
HCL Portal, HCL Web Content Manager

About Customer
Founded in 1980s as a commodity trading business, our client has grown to a multinational conglomerate company diversified in various businesses such as, ports, resources, logistics, agri- business, education and energy with revenue exceeding US $17 billion.

Leveraging their automated tooling approach (DX Accelerator) Streebo consolidated and delivered a unified omni-channel experience across 17+ of client’s group websites and applications.

Business Challenge

Operating across the globe through multiple lines of business, and as part of preparing the group for their next phase of the growth, our client have re-formulated their vision under ‘One Vision One Brand’ philosophy. With this context, Streebo combined to consolidate and revise content across 17+ of their group websites, integrating them with a common content management system and deliver rich.

• Delivered consistent and attractive omni-channel experience across multiple devices
• Revised layouts and designs provides minimalistic, yet richer interfaces to engage
• Enriched omni-channel interactions helped in cultivating valuable and measurable mo-bile and social engagements
• DXA powered digital assets nabled business users to revise and update the content, thus reducing the dependability on IT

 

The Benefits

• • Rapid Provisioning and resilient infrastructure helped in reducing infrastructure maintenance and support cost by 15 – 20% (Estimated)
  • Structured and intuitive navigations through all the sites helped with improved site search by 33%
  • Reduced content updating time by 20% (Estimated)

 

A Fortune100® Bank Improve their Customer Engagement with an Omni-Channel Credit Card App

Industry
Financial Services

Solution
Credit Card App (Customer Facing)

Solution Components
HCL Web Sphere Portal, HCL Web Content Manager

About Customer
Headquartered in the U.S, our client is the Middle Eastern subsidiary of one of the most admired integrated financial services companies in the world. Best known for its credit card, charge card, and traveler’s cheque businesses, our client has more than 100 million cards in force, worldwide. Offering various allied financial services through their alliances and digital channels, our client makes it easier, safer and more rewarding for consumers and businesses to transact through their cards.

Streebo extended the bank’s customer facing app to mobile devices, and added functionalities that can drive adoption and enhance customer experience.

Business Challenge

Faced with the challenge to drive incremental adoption and improve customer engagement, our client wanted to quickly turn around a Credit Card transaction app that complies with their global standards.

The Solution

Using its award-winning ‘Mobile app automation’ tooling, Streebo quickly designed and developed a fully integrated cross-platform app, meeting bank’s global standards. With its unique ‘Point and Click’ interface, Streebo’s app automation platform, quickly integrated this mobile app with client’s core banking system and added features and functionalities with a quicker turnaround time.

The client is also aligned to Streebo’s comprehensive ‘Support & Maintenance’ program, where Streebo continues to support their feature releases and platform upgrades.

Features

Consolidated Accounts View;	Concierge Features	Bill Payment
Geo Fencing	Location Based Alerts	Push Notifications

The Benefits

• • Go-to-Market – With its automation tooling, Streebo could help the client go market quickly
  • Improved Customer Engagement – Improved User Interface, cross- platform access and aided functionalities could improve the overall customer engagement
  • Transaction volumes – Cross-platform access and tailormade offers, could help in increase the number of mobile transactions, while reducing call center queries

 

World’s Leading Bank Optimizes its Customer Engagement with a Multi-Channel Wealth Management Solution using Streebo’s Banking Suite

Industry
Public Sector

Solution
HCL Leap, HCL Portal, HCL Web Content Manager

About Customer
The Corp. of the City of Markham is a government organization representing Markham, Ontario, one of the municipalities in the Greater Toronto area of Canada. The city has approximately 900 hightech and life sciences businesses and is considered Canada’s hightechnology capital.

The City of Markham manages civic affairs, enacts laws and provides services for its population of more than 349,000 people.The city employs approximately 1,000 regular fulltime staff members in more than 20 business units, supported by 1,300 – 1,800 part-time, seasonal and temporary workers.

Streebo helped bank’s Asian subsidiary, mobilizing their retail banking and wealth management solution, to increase in number of digital transactions and improve customer engagement, at large.

The Challenge

With the phenomenal rise in the digital platforms (Web, Mobile, ATMs, Kiosks, etc.) offering various avenues for customers to interact with Banks, our client were faced with a daunting challenge of offering a comprehensive, innovative yet a secure Banking (Wealth Management) platform that can surface various banking transactions on Web, Mobile, ATMs and Kiosks.

Another challenge was to build and migrate to a more scalable infrastructure to support incremental digital transactions, customer interactions, and reduce downtime.

The Solution

The client chose HCL Portal as the infrastructure to build various applications, HCL Web Content Manager to surface the content, and Streebo as their development partner to deploy a multi-channel Wealth Management solution across various platforms.

Modernizing their User Interface (UI), Streebo, also leveraged their automation expertise in delivering a comprehensive multi-channel solution with a ‘Single code-base’, thus making the subsequent code changes faster and reducing the ‘release times’. HCL Portal and Web Content Manager would ensure the overall platform security and effective content surfacing. Streebo’s automation tooling and pre-built application assets (Part of their Banking suite) would help client go market, quickly.

The Benefits

• • Go-to-Market – With its automation tooling and pre-built assets, Streebo could help the client go to market in significantly lower time.
  • Improved Customer Engagement- Improved User Interface, multi-channel access and aided functionalities could improve the overall customer engagement
  • Release Time and Roll-outs – With a ‘Single Code-base’ the subsequent changes and release cycles would beshorter

 

A leading temperature assurance packaging company streamlined its Rental Services Request Solution by leveraging HCL Leap & AWS

Industry
Packaging and Logistics

Solution
Rental Services Request Solution

Solution Components
Streebo’s Industry-Specific, Omnichannel, Smart Solutions, HCL LEAP, Amazon’s AWS Cloud

About Customer
Founded in 1980s as a commodity trading business, our client has grown to a multinational conglomerate company diversified in various businesses such as, ports, resources, logistics, agri- business, education and energy with revenue exceeding US $17 billion.

A leading temperature assurance packaging company streamlined its Rental Services Request Solution by leveraging HCL Leap & AWS
Learn how a leading global provider of temperature assurance packaging for the safe and efficient transport of pharmaceuticals, biologics, vaccines & other temperature-sensitive products, Built its Rental Services Request solution using HCL LEAP and Amazon’s leading Cloud solution AWS

A leading global provider of temperature assurance packaging for the safe and efficient transport of pharmaceuticals, biologics, vaccines & other temperature-sensitive products, partnered with Streebo to streamline its Rental Services Request solution.

The new solution was built using Streebo’s Industry-specific, Omnichannel, Smart solutions, HCL’s lightweight enterprise application suite, HCL LEAP, and Amazon’s leading cloud solution AWS. The expanded product solution included a Rental Services request solution to create, manage, and report the Rental Services orders. It also included a system to keep a record of orders placed and track their statuses using the latest and cutting-edge technologies and solutions from :


As a result of this partnership, our client was able to provide its customers with a streamlined, efficient way to rent its products and services.

Client’s Business and Technical Challenges

With a workforce of thousands of employees working in different countries, our client was looking for an ultimate solution that can cater to customer requests of placing Rental Services orders 24*7. This solution would automate the business process by reducing human intervention and generating relevant reports with a click of a button.

Initially, the client was handling all requests manually but with an increase in incoming requests, customers had to wait a long time to get their queries resolved. So, they were keen on building a smart solution through which their customers can add or update their Rental requests, and keep a record of canceled requests, confirmed orders, reclaimed orders as well as completed orders in one place.

The Streebo, Amazon, and HCL powered Smart, Omnichannel, Web Solution proposed and leveraged

Our team of solution experts analyzed our client’s requirements and studied their current business process flow and developed a Smart, Omnichannel software solution catering specifically to their Industry which eventually helped them not just save on costs but also manage their customer data more efficiently. The smart, omnichannel Streebo’s HCL and Amazon powered Industry-specific web-based application helped the company in centralizing customer information in one place and automated various processes such as order management, quote generation, invoicing, and more. Our Smart solution not only helped them improve customer satisfaction levels but also increased employee productivity by 30%. Consequently, they were able to achieve their desired ROI within 6 months of go-live.

We built this application with a low code or no code approach using a powerful and studded HCL tool – HCL LEAP as we found it to be the best fit for the client’s technical needs and business requirements and hosted it on Amazon’s leading Cloud solution, AWS as they offer great features and services in their solution and have an excellent track record of delivering what’s promised. And last but not the least, we wrapped it all in Streebo’s Smart, Industry-specific Omnichannel Web solution to create the most cutting-edge and smart solution that our client can possibly have.

“Our Smart solution not only helped them improve customer satisfaction levels but also increased employee productivity by 30%.”

Use Cases Covered in Streebo’s HCL and Amazon powered Logistics and Packaging Rental Services Order Application

• A Dashboard for customers providing a comprehensive view of all the activities related to their Rental Services order requests.
• Role-specific User Views and Management privileges.
• Ability to place an Order requesting Rental Services.
• Ability to edit and cancel Orders.
• Ability to view and track purchased Orders.
• Ability to view Address list and add/edit Address.
• Ability to view Contract details and request changes in the Contract.

Features & Functionalities of Streebo’s Amazon AWS and HCL LEAP powered Smart, Omnichannel, Web Rental Services Order Placement Solution

The Smart, Omnichannel Packaging and Logistics solution built by Streebo using HCL LEAP and Amazon AWS has many features and functionalities including

High-Level Topology

The whole development and design were done in HCL LEAP by using standard HTML, CSS, and JS. The application environment consists of three main components:

• IBM HTTP Server (IHS)
• HCL Lightweight Enterprise Apps (Leap)
• Database 2

The production environment comprises two VMs

• VM for running IHS and Leap
• DB VM for running DB2

Service Orchestration in LEAP is used to integrate with the REST services deployed on MuleSoft.

Leap Architecture

SAML Integration with Okta* as per the Client’s requirement/request

*Okta is one of the most trusted platforms that provides cloud software to manage authentication and authorization services to applications.

Last, the leading AWS Cloud solution was leveraged which enabled us to select the operating system, programming language, web application platform, database, and other services we needed. This eased the migration process for existing applications while preserving options for building new solutions.

Business Benefits experienced by our Client As A Result

Learn more about Streebo’s HCL Powered Cloud-Ready, Digital, Industry-Specific, Smart, Omnichannel Solutions

HCL powered Cloud ready easy to use yet powerful, digital solutions allow non-technical users to create engaging forms, polls, and surveys and build advanced web applications that cater to the services like –



It comes well equipped with JavaScript API, Data Access REST API, efficient Service integration, HTML f ragments and supports Custom CSS.

Features

With expertise in HCL Leap, Streebo has a ready-to-use, pre-packaged, industry-specific omnichannel solution. Powered by low code no code tooling, the solution can easily be managed and updated with a simple drag-and-drop interface. Streebo’s smart solutions can be hosted on multiple clouds :

So, are you looking to outstretch your business online across multiple channels faster?
Try out Streebo’s smart, cloud-ready, omnichannel solution powered by HCL LEAP.