Chatbot for Customers & Prospects for Distribution
and Food & Beverages Sector
Overview – A Pandemic Disruption
The Food and Beverage (F&B) and the Distribution industry has gone through a disruption during the pandemic. Digital services in these industries have widely adopted web and mobile apps, which are proven channels to interact with customers and prospects alike.
Further, a big shift has happened in consumer behavior as more and more folks are spending time on messaging channels. A recent Tech crunch study points out a 40% jump in traffic on messaging channels such as Facebook Messenger, WhatsApp and even SMS. Players that will recognize and respond to this change will stand to gain much.
Further, a big shift has happened in consumer behavior as more and more folks are spending time on messaging channels. A recent Tech crunch study points out a 40% jump in traffic on messaging channels such as Facebook Messenger, WhatsApp and even SMS. Players that will recognize and respond to this change will stand to gain much.
What Marketeers can do to adapt and overcome the industry change?
Emerging Artificial Intelligence (AI) and bot technologies have now opened up new possibilities for customer interaction, with the use of Natural Language Processing (NLP) becoming the major market driver.
As stated earlier, messaging apps are now in vogue with the target audience and companies that will open up these asynchronous messaging channels for customer interaction by leveraging NLP & AI will stand to gain market share, improve customer experience and decrease customer interaction costs.
As stated earlier, messaging apps are now in vogue with the target audience and companies that will open up these asynchronous messaging channels for customer interaction by leveraging NLP & AI will stand to gain market share, improve customer experience and decrease customer interaction costs.
For instance, since April 2017, Subway, The Cheesecake Factory, and FreshDirect are using a chatbot for Facebook Messenger and have seen good adoption of the same. Data by Chatbots Magazine proves that implementing virtual agents saves companies up to 30% of their customer service costs.
Lastly, by adding Chatbot to their food ordering or any public-facing website, businesses can increase the average time spent by users on their web page which in turn has a direct effect on their SEO rankings. According to a recent Deloitte study, on an average, businesses improved their bounce rate by over 17% by deploying chatbots on their website.
Lastly, by adding Chatbot to their food ordering or any public-facing website, businesses can increase the average time spent by users on their web page which in turn has a direct effect on their SEO rankings. According to a recent Deloitte study, on an average, businesses improved their bounce rate by over 17% by deploying chatbots on their website.
Streebo’s SMART® Bots
Streebo a leading Artificial Intelligence (AI) and Digital Transformation Company has created a very powerful, intelligent, and Pre-trained AI-Powered Chatbot for the Distribution and F&B Industry. These bots are Trained until 99% Accurate and can seamlessly integrate with a wide variety of 3rd party backend systems (ERPs, CRMs) systems and enterprise backends such as SAP, Salesforce, ServiceNow, Workday among others. Moreover, these Distribution and F&B Chatbots leverage leading NLP engines such as IBM Watson, Google Dialogflow, and Amazon Lex.
By leveraging these NLP engines Streebo Smart Bots for Marketing extend the ordering experiences to a variety of social media platforms, mainly Facebook Messenger, WhatsApp, Google Chat, and SMS among others, along with traditional channels like the website and mobile app.
Streebo’s Conversational AI for Marketing makes the customer interaction effortless and faster. An increasing number of customers prefer it over the traditional web and mobile app interface.
By staffing your food & beverage business with these 24X7 available Intelligent Bots, businesses can increase their customer outreach and improve the lead to customer conversion. That is why these AI-powered Smart F & B Bots for Marketeers have a powerful return on investment as they can both improve business by upselling services and reduce costs for organizations deploying them. It is projected that food & beverage businesses will save over 8 billion dollars by leveraging chatbots through 2025.
By leveraging these NLP engines Streebo Smart Bots for Marketing extend the ordering experiences to a variety of social media platforms, mainly Facebook Messenger, WhatsApp, Google Chat, and SMS among others, along with traditional channels like the website and mobile app.
Streebo’s Conversational AI for Marketing makes the customer interaction effortless and faster. An increasing number of customers prefer it over the traditional web and mobile app interface.
By staffing your food & beverage business with these 24X7 available Intelligent Bots, businesses can increase their customer outreach and improve the lead to customer conversion. That is why these AI-powered Smart F & B Bots for Marketeers have a powerful return on investment as they can both improve business by upselling services and reduce costs for organizations deploying them. It is projected that food & beverage businesses will save over 8 billion dollars by leveraging chatbots through 2025.
Our AI-Powered Distribution and Food & Beverage
Chatbot Supports below mentioned Features
- Trained until 99% Accurate
- Advanced Analytics
- Omni-channel
- Secured
- Multi-lingual
- Inbuilt Live Agent Support
- Support for both Voice and Chat Channels
Get your 30-day free trial today
Zero setup costs and no commitments. Secure your spot now!- Trained until 99% Accurate
- Pay-Per-Usage
Our pre-trained ChatBot for Marketing is trained in the
following Operations for F&B and Distribution:
- FAQs
- Nearby Restaurants Locator
- Browse Food Menu
- Add to Cart
- View / Clear Cart
- Schedule Order
- Order Checkout and Make Payment
- Customize Order
- Track Order
- Return / Cancel Order
- Update Profile
- Provide Feedback with Form
- Product Reviews with Media Upload
- Wallet
- Offers and Promotions
- Reward Points / Gift Cards / Referral Bonus
- Popular Searches / Trending Items / Season Specials
Streebo’s SMART® Bots extended on Web and
Various Social Medias
Web Application
SMS
Business Benefits
By upgrading their systems with Streebo Smart Bot in the Distribution and F&B Industry across channels like web, mobile, WhatsApp, FB messenger and SMS, etc. our clients will witness benefits such as:
Omnichannel Bot allows our clients to extend their outreach and customers can place orders through social media channels.
Multilingual Bot removes the language barrier with local language support, as bot provides support for 38+ languages on chat as well as voice interface which gains more preference.
Streebo Smart Bot increases ease of access to the services by automating business processes and having all restaurants, their menus, and payments at customers’ fingertips in a single chat window.
Chatbot provides round-the-clock customer assistance on the channel of their choice. This significantly increases Customer Satisfaction and Customer Retention rates.
As the chatbot handles customer queries and saves on query resolution time & effort – this, in turn, decreases the cost of a call center.
The bot can engage your users on your website thus increasing your session time and reducing your bounce rate. This improves SEO page ranking and improves lead generation by an average of 17% thus even making your online ad spending more effective.
How a Distribution and F&B Business has Enhanced the Customer Experience using AI Powered Smart Bot
Why Streebo’s Chatbot?
Key differentiators of Streebo’s Pre-Trained and pre-integrated AI-Powered Bots for Marketing:
Increased Inflow of Customers and RevenueStreebo has built-in domain knowledge into its Bots and has deployed highly intelligent pre-trained chatbots that can emulate human interactions pretty closely.
Omni-Channel PresenceOur Smart Bot for Marketing extends customers’ buying experience across social media channels such as FB Messenger, WhatsApp, Google Chat, WeChat, Skype, and even SMS. They can even handle voice channels such as IVR, Amazon Alexa, and Google Home. Bots can even be deployed to existing digital properties such as the website and mobile App.
Multi-lingual AssistanceConversational AI for food ordering provides support to 38+ languages on chat as well as voice interface which gains more preference.
Pre-Integrated with BackendsStreebo’s Distribution and F&B Bot comes in pre-integrated with a wide variety of 3rd party backend systems (ERPs, CRMs) systems and enterprise backends such as SAP, Salesforce, ServiceNow, Workday among others.
99% Intelligent BotStreebo Chatbot comes with a Guaranteed Bot Intelligence Index* of 99% (*BII = No. of questions answered correctly/No. of relevant questions asked).
Flexible Deployment OptionsStreebo’s Pre-Trained Conversational Interface can be deployed on-premise or on IBM Cloud, Microsoft Azure, Amazon AWS, or Google Cloud Platform.
Lower TCOStreebo’s Pre-Trained Chatbot for Distribution and F&B Industry is built using open standards such as Java and Javascript. Streebo’s Pre-Tranied Bot is optional development-only tooling that customers can choose or they can directly develop and manage it using standard IDEs such as Eclipse and Visual Studio that significantly lower app development costs as well as reduce support & maintenance costs.
Advance Chat AnalyticsStreebo's analytics dashboard is developed to record and display systemic data, metrics, preferences, and trends which eventually help in monitoring user interactions, and can be adapted accordingly to give relevant responses and take business decisions.
Pricing Options
MVP(Minimum Viable Product) bot includes:
3 transaction used cases.
1 backend integrations
50 FAQ’s
Channels – Web, Mobile App, 1 Social media channel such as WhatsApp/Facebook Messenger.Capex Option
You can choose to buy the MVP Bot.Opex Option
You can choose to Subscribe to the MVP Bot for a fixed monthly charge with no upfront setup fee.Pay Per Usage
This is a conversation based subscription and tied to the number of conversations & messages the bot handles. Thus you only pay if the Bot is getting used and is actually
deflecting calls.Case Study
Learn how a Food Service Supplier Company in USA transformed and streamlined Customer Service with IBM Watson Powered Chat & Voice Bot
Our client was facing multiple challenges with customer service operations. In the current world, they were using their website and IVR channel to attend and support customers with appointed human agents. READ MORE
