Advent of Conversational Interface
Advancements in AI and Natural Language Processing (NLP) has created an opportunity for extending current document management systems such as IBM FileNet, IBM Case Manager, LaserFiche, Documentum among others to conversational interface. Current access to these systems is primarily through desktops, web applications or mobile apps in the most recent release. By extending these systems to voice and chat interfaces they can be further extended to internal chat messaging systems such as Microsoft Teams, HCL Sametime, Slack among others. For External facing applications, these can be extended to web and mobile chat interface and even voice applications such as amazon Alexa and Google Home.
Why should Enterprises leverage it?
By extending current document systems such as FileNet to voice and chat interfaces companies can reduce training costs for onboarding new members and drive adoption of digitization of external systems. More importantly they can drive employee productivity for internal facing applications. Companies saw an average 9% jump in productivity for internal facing document management systems when extended to conversational interface such as MS Teams, Slack and HCL Sametime (formerly knowns as IBM Sametime)
Streebo’s AI Powered Chatbot for Document Management Systems
Functions of Streebo’s Document Management (FileNet & Case Manager) Chatbot Solution is Trained on
Other Features include
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