HCL Digital Experience
Creating Smart Apps with Streebo DXA and HCL
Digital Experience Manager
A Tectonic ShiftDue to Pandemic, Digital Adoption has taken a quantum leap at both organizational and Industry Levels. Almost 85% customers have rapidly shifted towards online channels. Due to shift in the digital traffic, it has become quite imperative for the businesses to provide strong digital customer experience. HCL Digital Experience (DX) (formerly known as IBM WebSphere Portal) is one such trusted and proven platforms for the organizations that meets the demanding requirements necessary to digitize business-critical processes and make them available to online audiences.
Features of HCL DXHCL Digital Experience currently ranks highest worldwide amongst providers of Digital experience management solutions. It provides a capabilities and tools which are necessary for enterprises to build digital application which can meet their complex demands. HCL DX’s highly intuitive UI Interface provides drag and drop feature to manage content, applications, and processes. It also allows easy integration with any 3rd party API/software. WebContent Management Capabilities of HCL DX empowers Content Creators and Non-IT business users to manage and make changes in the content as and when required without relying on IT team.
On the Infrastructure front, HCL Digital Experience Manager now utilizes Docker and Kubernetes technology thus allowing rapid installation, auto-scaling capabilities and nearly zero downtime. Moreover, the main advantage of leveraging HCL DX is that it provides solid reliability and security ensuring that the confidential information shared by customers such as Banking Account details, Passwords, etc. remains safe. Also, it is witnessed that enterprises that use HCL DX platforms can increase productivity by 60% and increase ROI by upto 661%.
Creating Aritificial Intelligence Infused Apps – Extending Experiences to voice and chat channels
For internal facing applications, Streebo’s DXA extends HCL Digital Experience Manager hosted solution to internal messaging platforms such as Microsoft Teams, HCL Sametime and Slack. Extending your employee experiences to these messaging channels drives employee productivity thus giving powerful ROI to companies leveraging HCL DX and Streebo DXA.
Single Code base for all interfaces across ChannelsStreebo’s DXA extends HCL DX to allow our clients to now build true omnichannel applications – Artificial Intelligence (AI) powered apps that respond to voice and chat commands (in addition to web and mobile). HCL DX combined with Streebo DXA now allows customers to create web, mobile app and desired external social media channels/platforms such as Facebook Messenger, WhatsApp, SMS all from a single code base. For internal applications again the power of HCL DX + Streebo DXA combined allows clients to build omni-channel employee experiences including web, mobile apps and internal messaging channels such as HCL Sametime, Microsoft Teams, Slack, among others. As these omnichannel application is built using a single code base and hence it becomes very easy for IT to manage and update these applications across all the platforms. In absence of such an omni-channel platform and add-on companies have to manually build each of these experiences separately.
Ready to Go Omni-Channel Digital SolutionsStreebo has created over 50+ AI Powered omni-channel digital experiences pertaining to various industries and domains. Moreover, these solutions are pre-integrated with a variety of common enterprise backends such as SAP, RDBMS, Cognos, Commerce, Connections, FileNet, among others. All our digital solutions are powered by HCL DX Manager. Customers can choose from a variety of leading Natural Language Processing Engines (NLP) such as IBM Watson, Google Dialog and Amazon Lex to extend DX Powered applications to voice and chat interfaces. Streebo’s DXA add-on combined with HCL DXM and Natural language Processing engine will extend DX applications to various social media platforms of your choice such as WhatsApp, Facebook Messenger, and SMS. Applications can also respond to voice channels such as Google Home, Amazon Alexa or even Phone IVR systems. For internal facing applications, users can interact with HCL DX and Streebo DXA powered applications via chat commands from various messaging platforms such as HCL Sametime, Slack, Microsoft Teams, among others. Thus, by leveraging Streebo’s DXA and HCL DXM, businesses can add new channels to increase their customer outreach, and thus drive net new sales and that too at a lower cost for digitization across channels.
Benefits of Leveraging Streebo’s DXA & HCL DX
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