Streebo’s Field Service Bot for MaximoExtending Maximo to Artificial Intelligence Powered
OpportunityIBM Maximo is a robust Asset Management software deployed by many enterprises around the globe. In the current world, field service agent access Maximo through web or mobile application as they update information about assets during their audit or inventory cycles. With the advances of Artificial Intelligence (AI) particularly in the field of Natural Language processing (NLP) there is now an opportunity for companies to extend the current maximo interface to “conversational interface” – that will allow employees and field service agents to access the Maximo application from messaging platforms like Microsoft Teams, Slack and HCL Sametime (formerly called IBM SameTime) and voice channels like Amazon Alexa and Google Home.
Business BenefitsSo hold on, why would one do that? That is extend Maximo’s current application to voice and chat interface? It is simple – by extending the current maximo interface to voice and chat you make it easy to interact with the system thus driving employee productivity and further adoption of your digitization efforts. One study by IBM observes an average of 9% improvement in employee productivity when Bots with conversational interface capability are deployed on intranet extending internal systems to voice and chat.
SolutionStreebo’s Field Service Bot comes readily integrated with Maximo and extends the Maximo system to a variety of voice and chat messaging platforms. It uses the Web-Services API to integrate with Maximo thus keeping all system of records, access rules “as is” – yet making it easy for the end user to interact with the system. Streebo’s Field Service Bot for Maximo uses plug and play architecture and can leverage readily available AI & NLP engines such as IBM Watson Assistant or Google Dialog or even Amazon Lex. Streebo’s Field Service Bot can manage the following functions using Conversational Interface –
Streebo’s Field Service Bot contains the following features –
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