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Omni-Channel AI Agents – Deploy on Chat, Voice, Email, Instagram, Facebook, WhatsApp and Even SMS
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Streebo SMART® Bot for Utilities

chatbot-for-Utilities-Customer-Marketing

Before the Coronavirus pandemic started in 2020, Utility companies have long relied on traditional media channels for marketing and promotion. In the post-pandemic situation, consumers are heavily using asynchronous communication channels such as Facebook Messenger, WhatsApp and SMS. According to Tech Crunch, there was a 40% jump in traffic on social media channels. In this shift lays an opportunity for Utilities Companies to improve their outreach by leveraging these channels while reducing operational costs.

What Energy & Utilities Companies can do to adapt and overcome the Industry Change?

With innovations in Natural Language Processing (NLP) powered by Artificial Intelligence (AI), bot technology has matured to a point where it can give a seamless experience to the end-users.

chatbots can make it possible to interact with customers within a trusted environment in a way that traditional channels cannot achieve. chatbots can connect to customers more directly and effectively across communication channels while reducing overall operating expenses for the organization and maximizing revenue. Going beyond web & mobile, using the chatbot as a component in an omnichannel marketing strategy allows Utilities businesses to engage users across all channels and expand their network.

Lastly, by adding chatbot to their web page Utilities can increase the average time spent on their web page which in turn has a direct effect on their SEO rankings. According to a recent Deloitte study, on an average, businesses improved their bounce rate by over 17% by deploying chatbots on their website.

Streebo’s SMART® Bots

Streebo, a leading AI and Digital Transformation Company has created a very powerful, intelligent, and Pre-trained AI-Powered chatbot for the Energy & Utilities Industry. These bots are guaranteed to be Trained until 99% Accurate and are pre-integrated with a wide variety of enterprise backend systems such as CRM, SAP, ServiceNow, and IBM AS/400 systems. The AI-powered Conversational/Chatbot for Utilities leverages leading Natural Language Processing (NLP) engines such as IBM Watson, Google Dialogflow, and Amazon Lex to extend this online experience to a variety of social media platforms such as WhatsApp, Facebook Messenger, SMS, Telegram, Signal, WeChat, Skype and voice-enabled platforms like Google Home, Amazon Alexa.

By staffing your utilities business with these 24X7 available Intelligent Bots, utilities companies can increase their customer outreach and improve the lead to customer conversion as well. That is why these AI-powered Smart Utilities Bots for Marketeers have a powerful return on investment as they can both improve sales and reduce costs for organizations deploying them. It is projected that Utility companies will save over 8 billion dollars by leveraging chatbots through 2025.

AI Powered Conversational Interface extended on Web and Social Media Channels

WebApp

FB Messenger

WhatsApp

Artificial-Intelligence-Powered-Bot-for-Healthcare-Pharmacy-Dealer

SMS

Business Benefits

As per Gartner’s report, 51% of organizations are planning to deploy AI within the next three years. By 2030, millions of new prospect inquiries will automatically be handled by customer-owned bots. 57% of consumers are interested to purchase from chatbots due to their instantaneity.

Hence by rolling out AI-Powered Energy Industry Bots for Customers across channels will result in the following benefits:

Increased Inflow of Leads

Omnichannel chatbots in the Energy Industry can increase your digital presence across all channels and provide ease of access to your services, which certainly helps in an increased inflow of inquiries/leads.

Increased Revenue

Increased leads result in building a strong pipeline for your sales team which results in increased sales and revenue.

Reduced Sales Cycle

chatbot is preloaded with Utilities Industry-specific most common FAQs and integrated with their enterprise backends. It can address up to 80% of commonly asked questions/queries. Results in the reduced sales cycle and improved Agent productivity.

Personalized Marketing to Upsell

Streebo’s chatbot with 99% Bot Intelligence Index (BII), can help upsell services with suggestions on plans/services by gathering a history of usage for a particular customer, based on the information and advanced analysis of chat.

Improved Search Engine Optimization

The bot can engage your users on your website thus increasing your session time and reducing your bounce rate. This improves SEO page ranking and improves lead generation by an average of 17% thus even making your online ad spending more effective.

Reduced Marketing Cost

Having a chatbot for Energy & Utilities Marketing helps your business save on the cost of call centers, resource costs & training costs to engage new prospects.

Our AI chatbot for Digital Energy Industry Supports Below Mentioned Features

Trained until 99% Accurate

Multi-lingual

Advanced Analytics

Omni-channel

Improves SEO

Inbuilt Live Agent Support

Secured

Cross-sell & Upsell

Support for both Voice and Chat Channels

Streebo’s Pre-trained Utilities Industry Voice & chatbot for Marketing is Trained in the Following Operations

General FAQs

Office Locator

Browse Plans

Manage Request

Schedule a Home Visit

Create an Account

Manage Your Connection

Subscribe/Change a Plan

Payment Transactions

Document Upload

Product Recommendations

Fetch Services in Details

Feedbacks and Reviews

Offers and Promotions

Reward Points

Customer Support and Query Resolution

Why Streebo’s AI for Digital Energy Industry Bots for Customer?

Streebo in collaboration with leading technology organizations like IBM, RedHat, Google, Amazon, and HCL Technologies has created a powerful and secured solution.

Key differentiators of Streebo’s Pre-Trained and pre-integrated AI-Powered Digital Energy Industry Bots for Customer:

Built-in Domain Intelligence
Streebo’s Team with its Energy & Utilities domain experience deploys a highly intelligent pre-trained Bot that can emulate business processes for your Utilities Business.

Omni-Channel Marketing
Streebo’s AI-powered customer chatbot for Energy Industry can be deployed across social media channels such as FB Messenger, WhatsApp, Instagram, Signals, WeChat, Skype, and even SMS. Bots can even be deployed to existing digital properties such as the website and mobile App. They can even handle voice requests on channels such as IVR, Amazon Alexa, and Google Home.

Multi-lingual Advantage
Conversational AI in Energy & Utilities provides support to 38+ languages on chat as well as a voice interface.

Pre-Integrated with Backends
Streebo’s chatbots for the Utilities Industry comes in pre-integrated with Energy & Utilities Software and portals, backend systems such as CRM, ERP, etc.

Flexible Deployment Options
Streebo’s Pre-Trained chatbots for Energy & Utility Operators can be deployed on-premise or on IBM Cloud, Microsoft Azure, Amazon AWS, or Google Cloud Platform.

Trained until 99% Accurate Response
Streebo chatbots comes with Guaranteed Bot Intelligence Index* of 99% (*BII= No. of questions answered correctly/No. of relevant questions asked).

Chat Analytics
Streebo’s analytics dashboard is developed to record and display systemic data, metrics, preferences, and trends which eventually help in monitoring user interactions, and can be adapted accordingly to give relevant responses and take business decisions.

Lower Maintenance
Streebo’s Bots are built using open standards such as Java and JavaScript. Streebo’s Pre-Tranied Bot is optional development-only tooling. Customers can choose to continue to enhance the Bot using Streebo Pre-Trained Bot or they can directly develop and manage it using standard IDEs such as Eclipse and Visual Studio.