What Energy & Utility Companies can do to adapt and
overcome the Industry Change
With innovations in Natural Language Processing (NLP) powered by Artificial Intelligence (AI), bot
technology has matured to a point where it can give a seamless experience to the end-users. Intelligent
and smart chatbots are now helping businesses connect to customers more directly and eectively while
reducing overall operating expenses for the organization and maximizing revenue.
The Chatbot for Energy & Utilities allows communicating via existing messaging apps on a customer’s
phone such as Facebook Messenger, WhatsApp, Signal, and even SMS. Further, they can do voice
communication over the Phone and the latest voice devices such as Amazon Alexa, Google Assistant and
Streebo, a leading AI and Digital Transformation Company has created a very powerful, intelligent, and
Pre-trained AI-Powered Chatbot for the Energy & Utility Industry. These bots are guaranteed to be 99%
accurate and are pre-integrated with a wide variety of enterprise backend systems such as SAP,
ServiceNow, and IBM AS/400 systems. The AI powered Conversational/Chatbot for Utility leverages
leading Natural Language Processing (NLP) engines such as IBM Watson, Google Dialog, and Amazon
Lex to extend this online experience to a variety of social media platforms.
These NLP-powered Chatbots for Utilities enable more personalized approaches to improve customer
experience, which in turn helps in customer retention. Utility Companies can improve their business by
both upselling services and reducing operational costs. It is projected that Utility companies will save
over 8 billion dollars by leveraging chatbots through 2025.
Request a Personalized Pre-Trained Bot Store Demo from our Chatbot Experts
We ensure you’re matched with the right talent based on your requirement.
As per Gartner’s report, 91% of organizations are planning to deploy AI within the next three years. By
2030, a billion service tickets will be raised automatically by customer-owned bots. 57% of consumers are interested in chatbots for their instantaneity.
Hence by rolling out AI-Powered Energy Industry Bots for Customers across channels will result in the following benefits for the Energy & Utility Business:
Massive Call Reduction Chatbot is preloaded with a utility company’s most common FAQs and integrated with their
enterprise backends and thus can address up to 80% of commonly asked Tier 1 support questions.
Helps live agent to focus on critical issues, that helps in increased productivity.
Personalized marketing to Upsell Streebo’s Chatbot with 99% Bot Intelligence Index (BII), can help upselling services with
suggestions on products/services by gathering a history of usage for a particular customer, based
on information and analysis of chat.
Increased Customer Base and Revenue Chatbots in the Energy Industry can increase your digital presence and provide ease of access to
your services with a personalized experience, which certainly helps in increasing customer base
resulting in increasing revenue.
Saves Cost Having a Chatbot for the Energy Industry, customer support helps your business to save on the
cost of call centers, resource costs & training costs for these operations.
AI Powered Bot extended on Social Media Channels
FB Messenger Bot
Drive Business Growth using Pre-Trained Smart Chatbots
Streebo in collaboration with leading technology organizations like IBM, RedHat, Google, Amazon, and
HCL Technologies has created a powerful and secured solution.
Key differentiators of Streebo’s Pre-Trained and pre-integrated AI-Powered Digital Energy Industry Bots
99% Accurate Response Streebo Chatbot comes with Guaranteed Bot Intelligence Index* of 99% (*BII= No. of questions
answered correctly/No. of relevant questions asked)
Flexible Deployment Options Streebo’s Pre-Trained Chatbots for Energy & Utility Operators can be deployed on-premise or on
IBM Cloud, Microsoft Azure, Amazon AWS, or Google Cloud Platform.
Pre-Integrated with Backends Streebo’s Chatbots for the Digital Energy Industry comes in pre-integrated with Energy & Utility
Software and portals, backend systems such as CRM, ERP, etc.
Omni-Channel Experience Streebo’s AI-powered customer chatbot for Energy Industry can be deployed across social media
channels such as FB Messenger, WhatsApp, Instagram, Signals, WeChat, Skype, and even SMS.
Bots can even be deployed to existing digital properties such as the website and mobile App.
Built-in Domain Intelligence Streebo’s Team with its Energy & Utility domain intelligence and experience gained over the years
building Conversational AI Chatbots for Customers, in collaboration with its technology partner,
deploys highly intelligent pre-trained Bot that can emulate business processes for your Digital
Standard Architecture Build on Natural Language Processing engines such as Amazon Lex, Google Dialog, and IBM
Watson Assistant, Streebo’s Smart Bots are built on robust software. Application Platform
technologies include support for standard J2EE engines including IBM WebSphere or JBOSS and
can be deployed as standard Docker and Kubernetes packages on platforms such as RedHat
Multi-lingual Assistance Conversational AI in Energy & Utilities provides support to 38+ languages on chat as well as voice
interface which gains more preference. They can even handle voice requests on channels such as
IVR, Amazon Alexa, and Google Home.
Time to Market Streebo’s Bot Builder technology offers the Energy Industry Chatbot for Customers with a drag &
drop builder, a LOW CODE NO CODE tooling to assemble, integrate and manage the bot. The Bot
builder also comes integrated with a workflow engine to automate various business processes.
Thus, making it easy for both Line of Business and people in IT with minimal or no background in
Artificial Intelligence to assemble, integrate and manage the bot moving forward.
Lower Maintenance Streebo’s Pre-Trained Chatbot for Energy & Utilities is built using open standards such as Java and
or they can directly develop and manage it using standard IDEs such as Eclipse and Visual Studio
that significantly lowers app development costs as well as reduced support & maintenance costs.
Our AI Chatbot for Digital Energy Industry Supports Below
Inbuilt Live Agent Support
Supports voice & chat
Pre-integrated with Enterprise Systems
Business Functions that IBM Watson Powered Pre-Trained
Bot can handle
Schedule a Home Visit
Offers and Promotions
Create an account
Manage your connection
Change Subscription Plan
Fetch Services in Details
Feedbacks and reviews
MVP (Minimum Viable Product) bot includes
3 transactional use cases
1 backend integrations
Channels – Web, Mobile App, 1 Social media channel such as WhatsApp/Facebook Messenger
You can choose to buy the MVP Bot.
You can choose to Subscribe to the MVP Bot at no upfront setup fee.
Pay Per Usage
This is a conversation-based subscription and tied to the number of conversations, hence there is no constraint on the scope.