Revolutionize your Customer Experience with AI Powered Omnichannel Digital Hospitality Solution for Hotels & Resorts
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After the two years of the COVID-19 pandemic, a significant shift has been observed in the usage of social media and messaging platforms among end-users. A recent Tech Crunch study noted a 40% jump in the usage of social media platforms such as Facebook Messenger, WhatsApp, Google Chat, Skype, and SMS. The hospitality and hotel operators have to be where their users are spending their time. As per the survey conducted by eHotelier, about 68% of visitors prefer to communicate on social media channels like WhatsApp and Facebook Messenger instead of using a phone or website. The digital revolution is moving forward, and hotel operators are well aware that they need to get on board. Hence to provide seamless, hassle-free, and quick customer service, Smart Digital Hospitality solutions aided with virtual assistants that can respond on these newer channels and platforms have become a need of the hour.
Smart Hospitality Omnichannel Solution – Building the Future of the Hospitality Industry
Advancement in Artificial Intelligence (AI) & its adjacent technologies is sweeping across various digital platforms. By leveraging this opportunity, Streebo in conjunction with its leading technology partners IBM, Google and Amazon has tried to resolve the key business challenges by extending the digital properties across widely-used voice and chat channels in order to revolutionize the customer journey.
Streebo’s Pre-Packaged Omni-Channel Solution for Hospitality
Streebo has rolled out a pre-packaged, ready-to-use omnichannel Hospitality Solution (COTS) to elevate and improve your customer experience. To cope up with the changing customer demands these solutions can be further extended to your existing web & mobile applications as well as to various voice and chat interfaces. Powered by Streebo’s Digital Experience Accelerator (DXA) and Streebo’s (low-code no-code) App Builder, the single code base solution can be managed by both IT as well as Non-IT Team members. The Point and Click Interface feature in the App Builder allows integration of these solutions with the desired backend system. Leveraging AI and leading Natural Language Processing (NLP) Platforms such as IBM Watson, Google Dialogflow and Amazon Lex allows easy extension of the web & mobile application across various messaging platforms including WhatsApp, Facebook Messenger, Google Chat, SMS, Telegram, Viber, Instagram, Signal, Google Home, Amazon Alexa, among others.
Key Modules
Solve FAQs (Frequently Asked Questions)
Browse Packages
Add/Remove Services
Cost estimates & comparison
Create an Account
Manage Your Booking
Customer Support and Query Resolution
Payment Transactions
Hotel Locator
Search the Hotel Location via the Booking ID
Online Check-in / Check-out
Popular Searches and Attractions
Services Recommendations
Reviews & Ratings
Offers and Promotions
Reward Points Business Benefits
According to a survey conducted, customers’ attitudes and behavior.69%
of users are more loyal to a Hotel booking company that personalizes their travel experiences.
47%
of consumers would book Hotels from asynchronous messaging channels and conversational interfaces.
Hence, Government Agencies that will roll out an AI-Powered Bot for Citizens across channels will see the following benefits:
Increase Enquiries & RevenueStreebo Smart Solution in the Hospitality Industry can leverage existing digital properties with multiple digital channels such as WhatsApp, Facebook Messenger, Instagram, Signals, and SMS, among others to easily bring inquiries for their business to generate leads and remarkably increase the conversion rate by 12%.
No Language BarrierStreebo Digital Platform for Hospitality removes the language barrier with local language support, as the bot provides support to 38+ languages on chat as well as a voice interface that gains more preference.
Personalize marketing to UpsellStreebo’s Digital Solution with 99% Bot Intelligence Index (BII), can help upsell services with suggestions on bookings by gathering a history of booking for a particular customer, based on information and analysis of chat.
Effortless Booking ProcessSmart Solutions for Hospitality with Conversational Interface reduces the need for intervention of Hotel staff which will fasten the booking process and check-ins. Virtual Assistants also improve customer experience.
Saves CostHaving a Conversational Interface for Hotel booking services, check-in approvals, customer support helps your business to save on resource costs & training costs for these operations.
Key Features & Differentiators
In-Built Domain Intelligence Streebo with its over a decade of experience deploys a cognitive intelligent omnichannel solution that can emulate business processes for hotels, resorts and hospitality operators.
Omni-Channel PresenceStreebo’s Omnichannel solutions can be deployed across the web, mobile app and social media channels including WhatsApp, Facebook Messenger, Google Chat, SMS, Signal, We Chat, Viber, Google Chat, Telegram, among others. This solution can further be deployed on voice channels like Google Home, Amazon Alexa, Siri and even IVR.
Role based & Secure accessStreebo’s Omnichannel Hospitality Solution is built on top of robust infrastructure from top technology providers such as IBM, Red Hat, Google and Amazon. Hence, they have tight security and scalable infrastructure in place.
Lower Maintenance Cost As the Omnichannel Hospitality Solution is built with a Single Code Base for all the Digital Assets– the application can be updated and deployed in one single click, thus saving the cost of managing individual applications across various platforms.
Flexible Deployment OptionsStreebo’s Hospitality Solution can be deployed on-premise or on IBM Cloud, Microsoft Azure, Amazon AWS or Google Cloud Platform.
Pre-Integrated with BackendsStreebo’s Digital Solution the Hotel & Hospitality Industry comes in pre-integrated with Travel and Tourism Software and portals, backend systems such as CRM, ERP, etc.
Ease of Development & Maintenance Streebo’s Hospitality Solution is built using a low code no code tooling thus, making it easy for both Line of Business and people in IT to assemble, integrate and manage the solution moving forward.
Flexible NLP SelectionStreebo’s AI Powered Hospitality Solution is NLP Agnostic, be it IBM Watson Assistant, Google Dialogflow or Amazon Lex based upon customer’s preference.
Advance AnalyticsStreebo’s analytics dashboard is developed to record and display systemic data, metrics, preferences, and trends which eventually help in monitoring user interactions, and can be adapted accordingly to give relevant responses and take business decisions.
Pricing Options
Capex Option
You can choose to buy the Omnichannel Hospitality Solution.Opex Option
You can choose to Subscribe to the Omnichannel Hospitality Solution at a monthly charge with no upfront setup fee.Pay Per Usage
You can get the Conversational Interface “add-on” for your existing Web and Mobile app and simply pay per usage for voice and chat channels.Are you looking to deliver a consistent customer experience? Contact Streebo today and schedule an online demo with us!
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