Transform your Insurance Business – Scale up your customer experience with AI Powered Omni-Channel Digital Experience
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COVID-19 caused a tectonic shift towards Digital Transformation across Insurance Industry. The prolonged lockdown fueled the usage of digital platforms. Also, as per Tech Crunch’s research, during pandemic the usage of social media channels including WhatsApp, Facebook Messenger, SMS has increased by 40%. All this has compelled Insurers to re-configure and re-align their business models, enhance customer experience through technology & analytics, build resilient customer support and create an omnichannel presence to operate efficiently and effectively. However, the key business challenge for LOB & IT is to roll out Omnichannel Solution with limited tech budgets and to manage these applications across various channels to deliver consistent customer experience.
Smart Omni-channel Solution set to change the Insurance Industry
With the increased popularity of messaging platforms as well as the advancements in AI & Automation, Streebo in conjunction with the leading technology providers including IBM, Google and Amazon have tried to resolve the major key challenges of shifting from single channel (i.e web) to omni-channel (i.e. web, mobile, social media and messaging platforms). Streebo has come up with pre-packaged, ready to use omnichannel Customer & Agent Facing Insurance Solution (COTS) which can scale up your customer & Agent experience and amp up your CSAT rating. Powered by the likes of IBM, RedHat, Google and Amazon these solutions can be extended across Web, Mobile and various voice and chat interfaces.
Fully Integrated Digital Solutions
Further, these solutions are powered by Streebo’s Digital Experience Accelerator (DXA) Platform and Streebo App Builder – a low code no code tool which allows both IT & LOB to easily manage and update the solution. Further, the “Point and Click” Interface in the App Builder, allows seamless integration with enterprise backends or to any Insurance Management Systems like Ingenium, Guidewire or Genalco in no time! Leveraging Streebo DXA allows our clients to deploy on web and/or mobile application. Further,by leveraging AI, it even allows to extend the application across various voice and chat channels including WhatsApp, Facebook Messenger, SMS, Telegram, Signal, Viber, Google Home and Amazon Alexa. The solution deployed will be single code base thus making it easy for IT as well as non-IT Team members to manage the application across various platform. The customers can simply choose to extend their existing digital properties across Conversational Channels by simply leveraging Streebo DXA and Natural Language Processing technology from IBM or Google or Amazon.
Comprehensive Insurance Solutions for you!
Sales Agent/
Broker Solution
Customer Self
Service Solution
Employee Training app
Claim Adjuster App
Sales Agent/ Broker Solution
Help your insurance agents instantly generate customer quotes, access new product information, easily track leads and sell with more confidence using an agent application available over web, mobile and voice & chat channels. Modules covered by Sales Agent Apps are:
Policy Issuance
Quotation & Illustration Generation
Lead Management (CRM)
Reporting & Activity Logging
Document Library
Regulatory Updates & News
AI Powered chatbotStreebo helps a leading Insurance company empower sales agents with a ‘All-in-one’ Application
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Customer Self-Service Solution
Give your customers all insurance services anytime, anywhere driving superior customer service through a highly personalized omnichannel experience, including modules like:
Policy management
Premium Payment
Quotations & Illustrations
Claim Reporting
Agent Locator
chatbotsA Leading Life Insurance Company in Indonesia goes Mobile to Improve Customer Acquisition and Engagement
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Employee Training app
Increase the productivity of your agents and new employees by providing them an omnichannel training app with modules such as:
Knowledge Portal
Daily Course Plans
Assessments & Certifications
Guidance & FAQsDiscuss your goals to determine the best path forward for your business
- Trained until 99% Accurate
- Pay-Per-Usage
Claim Adjuster App
Simplify claim processing with a claim adjuster application, empowering adjusters to streamline claim administrations. The solution includes:
Settlements
Image Upload & E-Signature
Claims Reporting
Assignment & AssessmentStreebo developed a cross-platform cognitive app for one of the largest Asian Retail and Utility payments provider
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Key Features & Differentiators
In-Built Domain Intelligence Streebo in collaboration with its technology partner deploys cognitive intelligent omnichannel solution which can emulate your business processes.
Omni-Channel Experience Streebo’s Omnichannel Insurance solutions can be deployed across web, mobile app, social media channels including WhatsApp, Facebook Messenger, SMS, Signal, We Chat, Viber, Google Chat, Telegram, among others. This solution can further be deployed on voice channels like Google Home, Amazon Alexa, Siri and even IVR.
Role based & Secure access Streebo’s Omnichannel Insurance Solution are built on top of robust infrastructure from top technology providers such as IBM, Red Hat, Google and Amazon. Hence, they have a tight security and scalable infrastructure in place.
Lower Maintenance Cost As the Omnichannel Insurance Solution is built with a Single Code Base for all the Digital Assets and Automation Tool – the application can be updated and deployed in one single click, thus saving the cost of managing individual application across various platforms.
Flexible Deployment ModelsStreebo’s Insurance Solution can be deployed on-premise or on IBM Cloud, Microsoft Azure, Amazon AWS or Google Cloud Platform.
Ease of Development & MaintenanceStreebo’s Insurance Solution is built using a low code no code tooling to assemble, integrate and manage the solution. Thus, making it easy for both Line of Business and people in IT to assemble, integrate and manage the solution moving forward.
Flexible NLP SelectionStreebo’s AI Powered Insurance Solution is NLP Agnostic – be it IBM Watson Assistant, Google Dialog Flow, Amazon Lex based upon customer’s preference.
Advanced Chat AnalyticsStreebo’s analytics dashboard is developed to record and display systemic data, metrics, preferences, and trends which eventually help in monitoring user interactions, and can be adapted accordingly to give relevant responses and take business decisions.
Pricing Options
Capex Option
You can choose to buy the Omnichannel Insurance Solution.Opex Option
You can choose to Subscribe to the Omnichannel Insurance Solution at a monthly charge with no upfront setup fee.Pay Per Usage
You can get the Conversational Interface “add-on” for your existing Web and Mobile app and simply pay per usage of voice and chat channels.Are you looking to reap cost saving and streamlining your insurance customer or agent experience?
Contact us today and schedule an online demo
