Delight your customers with Smart Digital Omni-Channel Banking Experience powered by Conversational AI
Pandemic has changed the entire landscape of the Businesses including Banking. With businesses going online, foot falls in branches have drastically reduced whereas with rise of FinTech, customer expectations continue to rise! Also, as per global survey by Forbes, there is a 95% jump in customers that now prefer to use Digital Banking post pandemic. Further, research by TechCrunch states that the usage of social media platforms and asynchronous messaging channels including WhatsApp, Facebook Messenger, Skype, SMS have surged by 40%. This has led the traditional Banking Executives to think on how they can revamp their business process and meet their customers wherever they are with personalized and seamless banking experience. However, the biggest challenge for the LOB & IT is that with their limited tech budgets how can they roll-out Digital Omni-Channel Customer experiences? How can they manage these experiences across a variety of new voice and chat channels where the customers are spending their time.
Rolling out Smart Multi-Experiences leveraging Software Automation and Conversational AI
Leveraging the advancements in AI and Automation, Streebo altogether with large technology partners like IBM, Google and Amazon have solved some of these challenges. Streebo has rolled out, ready-to-go, packaged Customer facing Banking solution (COTS) that are truly omni-channel and can delight your customers. Powered by technology from the likes of IBM, RedHat, Google and Amazon these solutions are slick and intuitive and can be surfaced across Web, Mobile and various conversational Interfaces (both voice and chat).
Fully Integrated Digital Solutions
Powered by Streebo’s Digital Experience Accelerator (DXA) platform and Streebo App Builder which is our low code no code tooling allows easy management of these solutions both by IT and LOB. Further, the “Point and Click” Interface in the App Builder, allows for easy integration with enterprise backends or to any core banking systems including SAP Core Banking, Finacle, Oracle Flex Cube, FIA, Temenos, among others. Streebo’s DXA not only allows you to deploy web and/or mobile application but by leveraging AI technology, Streebo even delivers application to various voice and chat channels including WhatsApp, Facebook Messenger, SMS, Signal, Telegram and allows to extend the same to voice devices such as Google Home, Amazon Alexa, Siri, among others. Thus, Streebo delivers a truly AI Powered omni-channel banking solution. The solution deployed across various channels will be a single code base thus making it easy to manage and update by IT as well as non-IT teams. Lastly, customer can choose to continue the usage of current web and mobile app(s) and simply leverage Streebo’s Conversational Interfaces to extend their current web and mobile experiences to Conversational Channels. That is with Streebo DXA and Natural Language Processing technology from IBM or Google or Amazon they can easily make their current applications “Voice and Chat” activated.
Comprehensive Banking Solutions for you!
Retail Banking
Solution
Credit Card
Solution
Corporate Banking
Solution
Retail Banking Solution
Deliver an exceptional banking experience across web, mobile, voice and chat interfaces to improve customer service and provide all banks functions at customers’ fingertips. Also, the Retail Banking Solution provides:
Solve FAQs (Frequently Asked Questions)
Branch Locator
Check Balance
Check last 5 Transactions
View Account Statement
Add Beneficiary
Fund Transfer
Apply for Mortgage Loan
Block Credit/Debit Card
Multi Factor Authentication
Open an Account
Apply for a Credit Card
Apply for an FD
Avail a Loan
Personal Loan Calculator
Learning Center (Videos/Articles)
Talk to a Live Agent for assistance
Check/Download Statement
Check/Download FD Summary
Request a Cheque Book
Find IFSC
Reset PIN
Bill Payment
Mobile Recharge
Track Loan Application
Update KYC
Submit Form 15G/15H
Update Personal Details
Value Added Services
Rewards Point – Balance, History, Redemption, QueriesStreebo helped a Leading American Bank drive customer engagement with a Multi-channel Wealth Management Solution
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Credit Card Solution
Credit card omnichannel solution makes the life of the customer easier with self-service functions for proper management of credit cards. This can help customers with a range of services like:
FAQs (Frequently Asked Questions)
Branch Locator
Multi Factor Authentication
Talk to a Live Agent for assistance
Apply for a Credit Card
Tailored Search and Offers for a Credit Card
Existing Credit Card Details
Summary of individual Credit Card
Analytics on Spending History and Pattern
Membership Enrollment
Upgrade Membership
Refer a Friend
Link to download relevant Apps
Integration with Payment Gateway for paying bills and/or making paymentsCorporate Banking – Customer & Agent Facing
Any bank has relationship managers who interact with customers and help in cross-sell and up-sell opportunities. An omnichannel solution would help bank advisors work more efficiently and help in enhanced customer service. Streebo’s omnichannel bank advisor solution has modules for:
FAQs (Frequently Asked Questions)
Branch Locator
Check Account Summary
Check Balance and Clearing Status
Check Account Statement
Display Tailored Offers
Check Transaction History
Foreign Exchange
Payroll Dashboard
Payroll Update
Learning Center (Videos/Articles)
Multi Factor Authentication
Offerings by the Bank
Services by the Bank
Download Forms
Link to download relevant Apps
Filter customers to check individual customer details
Find IFSC
Check customer specific offers and reminders if any
Agent Dashboard
Open an account on behalf of customers
Talk to a Live Agent for assistance
Avail the Offering/Services offered by the Bank. Use registered credentialsMedium sized co-operative credit society modernized its Advisor and Member Applications with Streebo’s mobile banking expertise
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Key Features & Differentiators
In-Built Domain Intelligence Streebo in collaboration with its technology partner deploys cognitive intelligent omnichannel solution which can emulate your business processes.
Omni-Channel Experience Streebo’s Omnichannel Banking solutions can be deployed across web, mobile app, social media channels including WhatsApp, Facebook Messenger, SMS, Signal, We Chat, Viber, Google Chat, Telegram, among others. This solution can further be deployed on voice channels like Google Home, Amazon Alexa, Siri and even IVR.
Role based & Secure access Streebo’s Omnichannel Banking Solution are built on top of robust infrastructure from top technology providers such as IBM, Red Hat, Google and Amazon. Hence, they have a tight security and scalable infrastructure in place.
Lower Maintenance Cost As the Omnichannel Banking application is built with a Single Code Base for all the Digital Assets and Automation Tool – the application can be updated and deployed in one single click, thus saving the cost of managing individual application across various platforms.
Flexible Deployment ModelsStreebo’s Banking Solution can be deployed on-premise or on IBM Cloud, Microsoft Azure, Amazon AWS or Google Cloud Platform.
Ease of Development & MaintenanceStreebo’s Banking Solution is built using a low code no code tooling to assemble, integrate and manage the solution. Thus, making it easy for both Line of Business and people in IT to assemble, integrate and manage the solution moving forward.
Flexible NLP SelectionStreebo’s AI Powered Banking Solution is NLP Agnostic – be it IBM Watson Assistant, Google Dialog Flow, Amazon Lex based upon customer’s preference.
Advanced Chat AnalyticsStreebo’s analytics dashboard is developed to record and display systemic data, metrics, preferences, and trends which eventually help in monitoring user interactions, and can be adapted accordingly to give relevant responses and take business decisions.
Pricing Options
Capex Option
You can choose to buy the Omnichannel Banking Solution.Opex Option
You can choose to Subscribe to the Omnichannel Banking Solution at a monthly charge with no upfront setup fee.Pay Per Usage
You can get the Conversational Interface “add-on” for your existing Web and Mobile app and simply pay per usage of voice and chat channels.