Chatbot for Customers in
Logistics & Delivery Services Sector


Chatbot for Logistics
The Logistics & Delivery Services industry has gone through a disruption during the pandemic. Digital services in these industries have widely adopted web and mobile apps, which are proven channels to interact with customers. Consumer behavior has changed as they are spending most of their time in front of mobile screens and use asynchronous messaging channels. A recent Tech crunch study points out a 40% surge in traffic on messaging channels such as Facebook Messenger, WhatsApp and even SMS. Players that will recognize and respond to this change will stand to gain market share and generate net new revenue from these social media channels.

What Logistics & Delivery Services can do to adapt and leveragethe industry change?

Emerging Artificial Intelligence (AI) and bot technologies have now opened up new possibilities for customer interaction, with the use of Natural Language Processing (NLP) becoming the major market driver. As stated earlier, messaging apps are now in vogue and companies that will open up these asynchronous messaging channels for customer interaction by leveraging NLP & AI will stand to gain market share, improve customer experience and decrease customer interaction costs.

Conversational AI is shaping the future of Logistics Interactions. With Chatbots and multi-channels integrations, businesses can meet their customer’s expectations by resorting to a new and improved way of interacting with their customers. This increases efficiency across the entire logistics value chain. Data by Chatbots Magazine proves that by implementing virtual agents companies can improve their customer service by over 9 basis points.
Chatbot for Logistics

Streebo’s SMART® Bots

Streebo a leading Artificial Intelligence (AI) and Digital Transformation Company has created a very powerful, intelligent, and Pre-trained AI-Powered Customer-facing Chatbot for the Logistics & Delivery Services Industry. Streebo bots are guaranteed to be 99% accurate and can seamlessly integrate with a wide variety of 3rd party enterprise backend systems (ERPs, CRMs) systems such as SAP, Salesforce, ServiceNow, Workday among others. Moreover, these Logistics & Delivery Services Chatbots leverage leading NLP engines such as IBM Watson, Google Dialogflow, and Amazon Lex. By leveraging these NLP engines Streebo Smart Bots for Customer extends the interaction experience with the logistics system to a variety of social media platforms, mainly Meta (Facebook) Messenger, WhatsApp, Google Chat and SMS among others, along with traditional channels like the website and mobile app. Streebo’s Conversational AI for Customers makes the customer interaction effortless and faster. An increasing number of customers prefer it over the traditional web and mobile app interface.By staffing your logistics service with these 24X7 available Intelligent Bots, businesses can easily assist their customers instantly and reduce their expenses as well. That is why these AI-powered Smart Logistics Bots have a powerful return on investment as they can both improve sales and significantly reduce customer service costs for organizations deploying them.
Chatbot-for-Logistics

Our AI-Powered Logistics & Delivery Services Chatbotsupports below Features

Chatbot-for-Logistics 99% Accuracy
Chatbot-for-Logistics Support for both Voice and Chat Channels
Chatbot-for-Logistics Omni-channel
Chatbot-for-Logistics Inbuilt Live Agent Support
Chatbot-for-Logistics Secured
Chatbot-for-Logistics Advanced Analytics
Chatbot-for-Logistics Multi-lingual

Our pre-trained ChatBot is trained in the following Operationsfor Logistics & Delivery Services

Chatbot-for-Utilities-Customer-Marketing FAQs (Frequently Asked Questions)
Chatbot-for-Utilities-Customer-Marketing Sign up or Register
Chatbot-for-Utilities-Customer-Marketing Quote Generation
Chatbot-for-Utilities-Customer-Marketing Shipping Conditions
Chatbot-for-Utilities-Customer-Marketing Make Payment
Chatbot-for-Utilities-Customer-Marketing Schedule Delivery
Chatbot-for-Utilities-Customer-Marketing Wallet
Chatbot-for-Utilities-Customer-Marketing Real-time Shipment Tracking
Chatbot-for-Utilities-Customer-Marketing Return/Cancel Order
Chatbot-for-Utilities-Customer-Marketing Update Profile
Chatbot-for-Utilities-Customer-Marketing Change Request
Chatbot-for-Utilities-Customer-Marketing Reviews with Media Upload
Chatbot-for-Utilities-Customer-Marketing Provide Feedback and Complaints with Form

AI Powered Conversational Interface extended on Web and Social Media Channels

Chatbot-for-Logistics
Web Application
Chatbot-for-Logistics

Google Chat

Chatbot-for-Logistics

SMS

Chatbot-for-Logistics

WhatsApp

Chatbot-for-Logistics

Mobile Application

Chatbot-for-Logistics

Facebook Messenger

Why Streebo’s Bots for Marketing?

Key differentiators of Streebo’s Pre-Trained and pre-integrated AI-Powered Bots for Customers:
Chatbot-for-Utilities-Customer-Marketing Built-in Domain Intelligence
Streebo has built-in domain knowledge into its Bots and has deployed highly intelligent pre-trained customer-facing chatbots that can emulate human interactions pretty closely specific to logistics operations.
Chatbot-for-Utilities-Customer-Marketing Omni-Channel Availability
Streebo’s Marketing Bot can be deployed across social media channels such as WhatsApp, Facebook Messenger, SMS, Telegram, Instagram Signal, WeChat, Skype, among others. They can even handle voice channels such as IVR, Amazon Alexa, and Google Home. Bots can also be deployed on web platforms and mobiles applications.
Chatbot-for-Utilities-Customer-Marketing Multi-lingual Support
Streebo’s Marketing Bot can be deployed across social media channels such as WhatsApp, Facebook Messenger, SMS, Telegram, Instagram Signal, WeChat, Skype, among others. They can even handle voice channels such as IVR, Amazon Alexa, and Google Home. Bots can also be deployed on web platforms and mobiles applications.
Chatbot-for-Utilities-Customer-Marketing Pre-Integrated with Backends
Streebo’s Chatbots for Marketing comes in pre-integrated with Marketing & Analytics software and backend systems such as CRM, Campaign Management Systems, ERP, etc.
Chatbot-for-Utilities-Customer-Marketing 99% Intelligent Bot
Streebo has built-in domain knowledge into its Bots and has deployed highly intelligent pre-trained customer-facing chatbots that can emulate human interactions pretty closely specific to logistics operations.
Chatbot-for-Utilities-Customer-Marketing Flexible Deployment Options
Streebo’s Pre-Trained Marketing Bot can be deployed on-premises or on IBM Cloud, Microsoft Azure, Amazon AWS, or Google Cloud Platform.
Chatbot-for-Utilities-Customer-Marketing Flexible with NLP Engines
Streebo’s Pre-Trained Bot for Marketing leverages leading Natural Language Processing (NLP) engines such as IBM Watson, Google Dialogflow and Amazon Lex.
Chatbot-for-Utilities-Customer-Marketing Lower TCO
Streebo’s Pre-Trained Marketing Chatbot is built using open standards such as Java and JavaScript. Streebo’s bot builder is optional development-only tooling that the customer can choose or they can directly develop and manage it using standard IDEs such as Eclipse and Visual Studio. Our Automated approach to assemble highly intelligent bots significantly lower app development costs and reduce support & maintenance costs.
Chatbot-for-Utilities-Customer-Marketing Advanced Analytics
Streebo’s analytics dashboard is developed to record and display systemic data, metrics, preferences, and trends which eventually help in monitoring user interactions, and can be adapted accordingly to give relevant responses and take marketing business decisions.

Business Benefits

By deploying IBM, Google or Amazon powered Smart Bots our clients will witness benefits such as:
Chatbot-for-Logistics22 Customer Support in Local Language:
Multilingual Bot removes the language barrier with local language support, as bot provides support for 38+ languages on chat as well as voice interface which gains more preference.
Chatbot-for-Logistics22 Improved Customer Satisfaction:
Chatbot provides real-time shipment tracking with round-the-clock customer assistance on the channel of their choice. This significantly increases Customer Satisfaction and Customer Retention rates.
Chatbot-for-Logistics22 Increased Revenue:
The chatbot helps in increasing the overall customer base resulting in increased revenue. Our client can differentiate their services and gain a competitive advantage.
Chatbot-for-Logistics22 Decreased Customer Support Cost:
As the chatbot handles customer queries and saves on query resolution time & effort – this, in turn, decreases the cost of a call center.

Pricing Options

MVP (Minimum Viable Product) bot includes

Chatbot-for-Utilities-Customer-Marketing 3 transactional use cases
Chatbot-for-Utilities-Customer-Marketing 1 backend integrations
Chatbot-for-Utilities-Customer-Marketing 50 FAQ’s
Chatbot-for-Utilities-Customer-Marketing Channels – Web, Mobile App & 1 Social Media Chanel such as WhatsApp/Facebook Messenger

Capex Option

Chatbot-for-Utilities-Customer-Marketing You can choose to buy the MVP Bot.

Opex Option

Chatbot-for-Utilities-Customer-Marketing You can choose to Subscribe to the MVP Bot for a fixed monthly charge with no upfront setup fee.

Pay Per Usage

Chatbot-for-Utilities-Customer-Marketing This is a conversation-based subscription and tied to the number of conversations & messages the bot handles. Thus you only pay if the Bot is getting used and is actually deflecting calls.