Chatbot for Customers in
Logistics & Delivery Services Sector
The Logistics & Delivery Services industry has gone through a disruption during the pandemic. Digital services in these industries have widely adopted web and mobile apps, which are proven channels to interact with customers. Consumer behavior has changed as they are spending most of their time in front of mobile screens and use asynchronous messaging channels. A recent Tech crunch study points out a 40% surge in traffic on messaging channels such as Facebook Messenger, WhatsApp and even SMS. Players that will recognize and respond to this change will stand to gain market share and generate net new revenue from these social media channels.
What Logistics & Delivery Services can do to adapt and leveragethe industry change?
Emerging Artificial Intelligence (AI) and bot technologies have now opened up new possibilities for customer interaction, with the use of Natural Language Processing (NLP) becoming the major market driver. As stated earlier, messaging apps are now in vogue and companies that will open up these asynchronous messaging channels for customer interaction by leveraging NLP & AI will stand to gain market share, improve customer experience and decrease customer interaction costs.
Conversational AI is shaping the future of Logistics Interactions. With Chatbots and multi-channels integrations, businesses can meet their customer’s expectations by resorting to a new and improved way of interacting with their customers. This increases efficiency across the entire logistics value chain. Data by Chatbots Magazine proves that by implementing virtual agents companies can improve their customer service by over 9 basis points.
Conversational AI is shaping the future of Logistics Interactions. With Chatbots and multi-channels integrations, businesses can meet their customer’s expectations by resorting to a new and improved way of interacting with their customers. This increases efficiency across the entire logistics value chain. Data by Chatbots Magazine proves that by implementing virtual agents companies can improve their customer service by over 9 basis points.
Streebo’s SMART® Bots
Streebo a leading Artificial Intelligence (AI) and Digital Transformation Company has created a very powerful, intelligent, and Pre-trained AI-Powered Customer-facing Chatbot for the Logistics & Delivery Services Industry. Streebo bots are guaranteed to be 99% accurate and can seamlessly integrate with a wide variety of 3rd party enterprise backend systems (ERPs, CRMs) systems such as SAP, Salesforce, ServiceNow, Workday among others. Moreover, these Logistics & Delivery Services Chatbots leverage leading NLP engines such as IBM Watson, Google Dialogflow, and Amazon Lex. By leveraging these NLP engines Streebo Smart Bots for Customer extends the interaction experience with the logistics system to a variety of social media platforms, mainly Meta (Facebook) Messenger, WhatsApp, Google Chat and SMS among others, along with traditional channels like the website and mobile app. Streebo’s Conversational AI for Customers makes the customer interaction effortless and faster. An increasing number of customers prefer it over the traditional web and mobile app interface.By staffing your logistics service with these 24X7 available Intelligent Bots, businesses can easily assist their customers instantly and reduce their expenses as well. That is why these AI-powered Smart Logistics Bots have a powerful return on investment as they can both improve sales and significantly reduce customer service costs for organizations deploying them.
Our AI-Powered Logistics & Delivery Services Chatbotsupports below Features
99% Accuracy
Support for both Voice and Chat Channels
Omni-channel 
Inbuilt Live Agent Support
Secured
Advanced Analytics
Multi-lingualOur pre-trained ChatBot is trained in the following Operationsfor Logistics & Delivery Services
FAQs (Frequently Asked Questions)
Sign up or Register
Quote Generation
Shipping Conditions
Make Payment
Schedule Delivery
Wallet
Real-time Shipment Tracking
Return/Cancel Order
Update Profile
Change Request
Reviews with Media Upload
Provide Feedback and Complaints with FormAI Powered Conversational Interface extended on Web and Social Media Channels
Web Application
Google Chat
SMS
Mobile Application
Facebook Messenger
Why Streebo’s Bots for Marketing?
Key differentiators of Streebo’s Pre-Trained and pre-integrated AI-Powered Bots for Customers:
Built-in Domain IntelligenceStreebo has built-in domain knowledge into its Bots and has deployed highly intelligent pre-trained customer-facing chatbots that can emulate human interactions pretty closely specific to logistics operations.
Omni-Channel AvailabilityStreebo’s Marketing Bot can be deployed across social media channels such as WhatsApp, Facebook Messenger, SMS, Telegram, Instagram Signal, WeChat, Skype, among others. They can even handle voice channels such as IVR, Amazon Alexa, and Google Home. Bots can also be deployed on web platforms and mobiles applications.
Multi-lingual SupportStreebo’s Marketing Bot can be deployed across social media channels such as WhatsApp, Facebook Messenger, SMS, Telegram, Instagram Signal, WeChat, Skype, among others. They can even handle voice channels such as IVR, Amazon Alexa, and Google Home. Bots can also be deployed on web platforms and mobiles applications.
Pre-Integrated with BackendsStreebo’s Chatbots for Marketing comes in pre-integrated with Marketing & Analytics software and backend systems such as CRM, Campaign Management Systems, ERP, etc.
99% Intelligent BotStreebo has built-in domain knowledge into its Bots and has deployed highly intelligent pre-trained customer-facing chatbots that can emulate human interactions pretty closely specific to logistics operations.
Flexible Deployment OptionsStreebo’s Pre-Trained Marketing Bot can be deployed on-premises or on IBM Cloud, Microsoft Azure, Amazon AWS, or Google Cloud Platform.
Flexible with NLP EnginesStreebo’s Pre-Trained Bot for Marketing leverages leading Natural Language Processing (NLP) engines such as IBM Watson, Google Dialogflow and Amazon Lex.
Lower TCOStreebo’s Pre-Trained Marketing Chatbot is built using open standards such as Java and JavaScript. Streebo’s bot builder is optional development-only tooling that the customer can choose or they can directly develop and manage it using standard IDEs such as Eclipse and Visual Studio. Our Automated approach to assemble highly intelligent bots significantly lower app development costs and reduce support & maintenance costs.
Advanced AnalyticsStreebo’s analytics dashboard is developed to record and display systemic data, metrics, preferences, and trends which eventually help in monitoring user interactions, and can be adapted accordingly to give relevant responses and take marketing business decisions.
Business Benefits
By deploying IBM, Google or Amazon powered Smart Bots our clients will witness benefits such as:
Customer Support in Local Language:Multilingual Bot removes the language barrier with local language support, as bot provides support for 38+ languages on chat as well as voice interface which gains more preference.
Improved Customer Satisfaction:Chatbot provides real-time shipment tracking with round-the-clock customer assistance on the channel of their choice. This significantly increases Customer Satisfaction and Customer Retention rates.
Increased Revenue: The chatbot helps in increasing the overall customer base resulting in increased revenue. Our client can differentiate their services and gain a competitive advantage.
Decreased Customer Support Cost:As the chatbot handles customer queries and saves on query resolution time & effort – this, in turn, decreases the cost of a call center.
Pricing Options
MVP (Minimum Viable Product) bot includes
3 transactional use cases
1 backend integrations
50 FAQ’s
Channels – Web, Mobile App & 1 Social Media Chanel such as WhatsApp/Facebook MessengerCapex Option
You can choose to buy the MVP Bot.Opex Option
You can choose to Subscribe to the MVP Bot for a fixed monthly charge with no upfront setup fee.Pay Per Usage
This is a conversation-based subscription and tied to the number of conversations & messages the bot handles. Thus you only pay if the Bot is getting used and is actually deflecting calls.