Streebo SMART® Customer Service Bots for Financial Services
Pre-Pandemic, financial institutes have relied on traditional call centers to meet customer service needs. Now, those centralized, human-intensive operations may no longer be a best practice. As per IBM’s report, 32% of consumers expect a response within 30 minutes, 50% of customer calls go unresolved or require escalation. In the post-pandemic situation, consumers are heavily using asynchronous communication channels such as Facebook Messenger, WhatsApp and even SMS. A recent Tech crunch study showcased a 40% jump in traffic during the pandemic on social media platforms. This is an irreversible change. In this shift lays an opportunity for Customer Service departments to improve their customer experience while reducing operational costs. So, the question is…
What Financial Institutes can do to adapt and overcome the change in Customer Service?
With innovations in Natural Language Processing (NLP) powered by Artificial Intelligence (AI), chatbot technology has matured to a point where it can give a seamless experience to the end-users. Intelligent and smart chatbots are now helping financial institutes connect to customers directly and effectively while reducing overall operating expenses for the Financial Institute (FI) and maximizing revenue.
The Financial Services Chatbot also allows communicating via existing messaging apps on a customer’s phone such as Facebook Messenger, WhatsApp and even SMS. Further, they can do voice communication over the phone and even use the latest voice devices such as Amazon Alexa, Google Assistant, and Siri.
The Financial Services Chatbot also allows communicating via existing messaging apps on a customer’s phone such as Facebook Messenger, WhatsApp and even SMS. Further, they can do voice communication over the phone and even use the latest voice devices such as Amazon Alexa, Google Assistant, and Siri.
Streebo’s SMART® Bots
Streebo, a leading AI and Digital Transformation Company has created a very powerful, highly intelligent Pre-trained AI Powered Chatbot for Financial Services Customer Support. Streebo’s Bot for Financial Services is guaranteed to be 99% accurate and is pre-integrated with a wide variety of enterprise backend systems such as EdgeVerve Finacle, Oracle FLEXCUBE Core Finance, and SAP Core Financial Services among others. The Conversational AI for Customer Service from Streebo leverages leading Natural Language Processing (NLP) engines such as IBM Watson Assistant, Google Dialog, and Amazon Lex and extends the current digital experience to a variety of social media platforms. Streebo’s AI Powered Financial Services Chatbot for Customer Service enables a more personalized approach to improve customer experience, which in turn helps in customer retention. Financial Institutes can improve their revenue by both, improving customer satisfaction and reducing operational costs. It is projected that Financial Service Industry will save over USD 8 billion on customer service by leveraging chatbots & Virtual Assistants through 2025.
AI Powered Conversational Interface extended on Web and Social Media Channels
WebApp 
FB Messenger 
WhatsApp 
SMS Business Benefits
Juniper Research predicts that 53% of customer service interactions in financial institutes will be automated by the end of 2022 using chatbots.
Hence by deploying Streebo’s Smart Customer Service Bot for Financial Services will result in the following benefits:
Hence by deploying Streebo’s Smart Customer Service Bot for Financial Services will result in the following benefits:
Increased Customer Base and Revenue
Chatbots can increase your digital presence and provide ease of access to your support and services with a personalized experience, which certainly helps in increasing the customer base resulting in increased revenue.
Reduced Call Center Volume
Chatbot is preloaded with your financial institute’s most common FAQs and website navigational questions from customers and can address up to 80% of commonly asked Tier 1 support questions.
Reduced Cost
Having a Chatbot for customer support helps your financial organization to save on the cost of call centers, resource costs & training costs for these operations.
Enhanced Productivity
With the help of a Chatbot the live agents can focus on critical issues, which results in enhanced productivity of the customer support department.
Improved Customer Satisfaction
Having a Smart Bot available round the clock to answer customer queries can help you improve customer satisfaction and thus customer retention.
Elevated Customer Experience
Chatbots with the full information of the existing customer, recognize and verify the customer automatically based on the login credentials. This way, they may greet a client by name, communicate in their preferred language, suggest customized offers and promotions, etc.
Our AI Powered Customer Service Chatbot For Financial Services Offers The Below Features
Guaranteed 99% Accuracy
Personalized Conversations
Advanced Analytics
24×7 Omni-channel Support
Secured
Inbuilt Live Agent Support
Instant Transactional Support
Provide Support in 38+ Languages
Support for both Voice and Chat ChannelsStreebo’s Pre-Trained Voice & Chat Bot for Financial Services Customer Service is Trained in the Following Operations
FAQs (Frequently Asked Questions)
Branch Locator
Generate a Statement
Apply for a loan/credit card
Report a lost/block my card
Manage Service Request
Customer Support & Query Resolution
Customer Support & Query Resolution
Loan Account Management
Loan Management
Fund Transfer
Bill Payment/Repayment Transactions
Update Profile
Update Profile
Product Recommendations
Feedbacks and Reviews
Offers and PromotionsWhy Streebo’s Smart Customer Service Bot for Financial Services?
Streebo in collaboration with leading technology organizations like IBM, RedHat, Google, Amazon, and HCL Technologies has created a powerful and secured solution.
Key differentiators of Streebo’s Pre-Trained and pre-integrated AI Powered Customer Service Bots for Financial Services:
Key differentiators of Streebo’s Pre-Trained and pre-integrated AI Powered Customer Service Bots for Financial Services:
Built-in Domain IntelligenceStreebo’s Team with its Customer Service/Support domain expertise in Financial Services has built a highly intelligent pre-trained Bot that can emulate customer service processes for your financial institute.
Omni-Channel ExperienceStreebo’s AI Powered Customer Support Chatbot for Financial Services can be deployed across social media channels such as FB Messenger, WhatsApp, Signals, WeChat, Skype, and even SMS. Bots can even be deployed to existing digital properties such as the website and mobile App.
Multi-lingual SupportStreebo’s Customer Service Chatbot for Financial Services provides support for over 38+ languages. They can even handle voice requests on channels such as IVR, Amazon Alexa, and Google Home.
Pre-Integrated with BackendsStreebo’s Chatbots for Financial Services Customer Support comes in pre-integrated with Core Banking Solutions such as EdgeVerve Finacle, Oracle FLEXCUBE Core Finance, and SAP Core Financial Services among others.
Flexible Deployment OptionsStreebo’s Pre-Trained Chatbots for Financial Services can be deployed on-premise or on IBM Cloud, Microsoft Azure, Amazon AWS, or Google Cloud Platform.
99% Accurateeebo Chatbot comes with Guaranteed Bot Intelligence Index* of 99% (*BII= No. of questions answered correctly/No. of relevant questions asked).
Chat AnalyticsStreebo’s analytics dashboard is developed to record and display systemic data, metrics, preferences, and trends which eventually help in monitoring user interactions, and can be adapted accordingly to give relevant responses and take business decisions.
Save on MaintenanceStreebo’s Pre-Trained Bot is built using open standards such as Java and JavaScript. Streebo’s bot builder is optional development-only tooling, that customers can choose or they can directly develop and manage it using standard IDEs such as Eclipse and Visual Studio that significantly lowers app development costs as well as reduces support & maintenance costs.
Standard ArchitectureBuild on Natural Language Processing engines such as Amazon Lex, Google Dialog, and IBM Watson Assistant, Streebo’s Smart Bots are built on robust software. Application Platform technologies include support for standard J2EE engines including IBM WebSphere or JBOSS and can be deployed as standard Docker and Kubernetes packages on platforms such as RedHat OpenShift.
Pricing Options
MVP (Minimum Viable Product) bot includes:
3 transactional use cases
1 backend integrations
50 FAQ’s
Channels – Web, Mobile App, 1 Social media channel such as WhatsApp/Facebook MessengerCapex Option
You can choose to buy the MVP Bot. This option covers unlimited messages.Opex Option
You can choose to Subscribe to the MVP Bot for a fixed monthly charge with no upfront setup fee.Pay Per Usage
This is a conversation-based subscription and tied to the number of conversations & messages the bot handles.