Revolutionize your Customer Experience with AI Powered Omnichannel Digital Energy & Utilities Solution
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Overview
Before the Coronavirus pandemic started in 2020, Utility companies have long relied on traditional media channels such as phone IVR systems for customer interaction. In the post-pandemic situation, consumers are heavily using asynchronous communication channels such as Facebook Messenger, WhatsApp and SMS. According to Tech Crunch, there was a 40% jump in traffic on social media channels. The utilities services providers have to be where their users are spending most of the time. In this shift lays an opportunity for Energy & Utilities Companies to improve their outreach by leveraging these channels while reducing operational costs.
Smart Energy & Utilities Omnichannel Solution
Building the Future of the Utilities Industry
Advancement in Artificial Intelligence (AI) & Natural Language Processing (NLP) is sweeping across various digital platforms. By leveraging this opportunity, Streebo in conjunction with its leading technology partners IBM, Google and Amazon has tried to resolve the key business challenges by extending the digital properties across widely-used voice and chat channels in order to revolutionize the customer journey
Logical Architecture of Streebo’s Pre-Packaged Omni-Channel Solution
Streebo’s Pre-Packaged Omni-Channel Solution
for Energy & Utilities
Streebo has rolled out a pre-packaged, ready-to-use omnichannel Energy & Utilities Solution (COTS) to elevate and improve your customer experience. Powered by Streebo’s Digital Experience Accelerator (DXA) and Streebo’s (low-code no-code) App Builder, the single code base solution can be managed by both IT as well as Non-IT Team members. The point and click Interface feature in the App Builder allows integration of these solutions with the desired backend system. Leveraging AI and leading Natural Language Processing (NLP) Platforms such as IBM Watson, Google Dialogflow and Amazon Lex allows easy extension of the web & mobile application across various messaging platforms including WhatsApp, Facebook Messenger, Google Chat, SMS, Telegram, Viber, Instagram, Signal, Google Home, Amazon Alexa, among others.
Key Modules
General FAQs (Frequently Asked Questions)
Office Locator
Browse Plans
Manage Request
Schedule a Home Visit
Create an Account
Manage Your Connection
Subscribe/Change a Plan
Custoamer Support and Query Resolution
Document Upload
Product Recommendations
Fetch Services in Details
Payment Transactions
Feedbacks and Reviews
Reward Points
Offers and Promotions
Energy & Utilities Solution for Customer can be deployed on various asynchronous messaging channels.
Business Benefits
51%
of organizations are planning to deploy AI within the next three years, as per Gartner’s report.
of organizations are planning to deploy AI within the next three years, as per Gartner’s report.
$ 0.7
USD is the average cost savings per interaction for the Utilities Agencies that are using a conversational interface.
USD is the average cost savings per interaction for the Utilities Agencies that are using a conversational interface.
57%
of consumers are interested to purchase from virtual assistants due to their instantaneity.
of consumers are interested to purchase from virtual assistants due to their instantaneity.
Hence adopting AI-Powered Energy Industry Smart Solutions for Customers across channels will result in the following benefits:
- Omnichannel Solution in the Energy Industry can increase your digital presence across all channels and provide ease of access to your services, which certainly helps in an increased inflow of inquiries/leads.
- Increased leads result in building a strong pipeline for your sales team which results in increased sales and revenue.
- Chatbot is preloaded with Utilities Industry-specific most common FAQs and integrated with their enterprise backends. It can address up to 80% of commonly asked questions/queries. Results in the improved Agent productivity as well as reduced sales cycle.
- Streebo’s Smart Solutions are infused with a conversational interface with a 99% Bot Intelligence Index (BII), which can provide personalized & instant responses with suggestions on plans/services by gathering a history of usage for a particular customer, based on the information and advanced analysis of chat.
- Having a conversational interface for Energy & Utilities helps your business save on the cost of call centers, resource costs & training costs to engage new customers.
Omnichannel Solution in the Energy Industry can increase your digital presence across all channels and provide ease of access to your services, which certainly helps in an increased inflow of inquiries/leads.
Key Features & Differentiators
Streebo in collaboration with leading technology organizations like IBM, Google, and Amazon has created a powerful and secured chatbot solution.
Key differentiators of Streebo’s Pre-Trained and pre-integrated AI-Powered Customer Bots for Energy & Utilities
Key differentiators of Streebo’s Pre-Trained and pre-integrated AI-Powered Customer Bots for Energy & Utilities
In-Built Domain IntelligenceStreebo with over a decade of experience deploys a cognitive intelligent omnichannel solution that can emulate business processes for Utilities Service Providers.
Omni-Channel AvailabilityStreebo’s Omnichannel solutions can be deployed across the web, mobile app and social media channels including WhatsApp, Facebook Messenger, Google Chat, SMS, Signal, WeChat, Viber, Telegram, among others. This solution can further be deployed on voice channels like Google Home, Amazon Alexa, Siri and even IVR.
Role-based & Secure Access Streebo’s Omnichannel Utilities Solution is built on top of robust infrastructure from top technology providers such as IBM, Red Hat, Google and Amazon. Hence, they have tight security and scalable infrastructure in place.
Lower Maintenance Cost As the Omnichannel Utilities Solution is built with a Single Code Base for all the Digital Assets– the application can be updated and deployed in one single click, thus saving the cost of managing individual applications across various platforms.
Flexible Deployment Options Streebo’s Energy & Utilities Solution can be deployed on-premise or on IBM Cloud, Microsoft Azure, Amazon AWS or Google Cloud Platform.
Pre-Integrated with BackendsStreebo’s Digital Solution for the Utilities Industry comes in pre-integrated with backend systems such as SAP, ServiceNow, Oracle, CRM, ERP, etc.
Ease of Development & Maintenance Streebo’s Utilities Solution is built using a low code no code tooling thus, making it easy for both Line of Business and people in IT to assemble, integrate and manage the solution moving forward.
Flexible NLP SelectionStreebo’s AI Powered Utilities Solution is NLP Agnostic, be it IBM Watson Assistant, Google Dialogflow or Amazon Lex based upon customer’s preference.
Advance AnalyticsStreebo's analytics dashboard is developed to record and display systemic data, metrics, preferences, and trends which eventually help in monitoring user interactions, and can be adapted accordingly to give relevant responses and take business decisions.
Pricing Options
Capex Option
You can choose to buy the Omnichannel Energy & Utilities Solution.Opex Option
You can choose to Subscribe to the Omnichannel Energy & Utilities Solution at a monthly charge with no upfront setup fee.Pay Per Usage
You can get the Conversational Interface “add-on” for your existing Web and Mobile app and simply pay per usage for voice and chat channels.Are you looking to deliver a consistent customer experience? Contact Streebo today and schedule an online demo with us!
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