Smart AI Bots for
Oil & Gas Industry
AI Chatbots will help in reshaping the future of Oil & Natural Gas Industries
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Old World
Before the Coronavirus pandemic, Oil & Gas companies have long relied on traditional call centers to meet customer & employee service needs. Now, those centralized, human-intensive operations may no longer be a best practice.
According to IBM,
32% of distributors (consumers) expect a response within 30 minutes
30% of distributors (customer) calls go unresolved or require escalation.
42% of customers hang up on a customer service call before their issue is resolved.
The employee has to wait for the support that hampers the operations. In the post-pandemic situation, consumers & employees are heavily using asynchronous communication channels such as Facebook Messenger, WhatsApp, Google Chat, MS Teams and SMS and are now becoming the preferred channels for business interactions as well. In this shift lays an opportunity for Oil & Gas companies to improve their customer & employee experience while reducing operational costs.
What Oil & Gas Companies can do to adapt and overcome
the Industry Change
With innovations in Natural Language Processing (NLP) powered by Artificial Intelligence (AI), bot technology has matured to a point where it can give a seamless experience to the end-users and is becoming the major market driver. As stated earlier, messaging apps are now in vogue and companies that will open up these asynchronous messaging channels for customer & employee interaction by leveraging NLP & AI will stand to gain market share, improve customer experience and decrease customer interaction costs.
Oil & Gas businesses have to deal with business operations and customer/employee queries on a large scale. Keeping communications manual presents the issues of inefficiency, delayed response to customers & employees, and loss of time and money in the process. With the ability to automate conversations around marketing, sales, and support, AI chatbots can be a game-changer in the oil & gas industry.
Oil & Gas businesses have to deal with business operations and customer/employee queries on a large scale. Keeping communications manual presents the issues of inefficiency, delayed response to customers & employees, and loss of time and money in the process. With the ability to automate conversations around marketing, sales, and support, AI chatbots can be a game-changer in the oil & gas industry.
Improved Interactions
Automate Operations
Streamline Tasks
By implementing virtual agents, companies can improve their customer
service by over 9 basis points.
– Data by Chatbots Magazine
service by over 9 basis points.
– Data by Chatbots Magazine
Streebo’s SMART® Bots
Streebo a leading Artificial Intelligence (AI) and Digital Transformation Company has created a very powerful, intelligent, and Pre-trained AI-Powered Customer and Employee facing Chatbot for the Oil & Gas Industry. Streebo bots are guaranteed to be Trained until 99% Accurate and can seamlessly integrate with a wide variety of 3rd party enterprise backend systems (ERPs, CRMs) such as
By leveraging these NLP engines Streebo Smart Bots for Distributors (Customers) and employees extends the interaction experience with the oil and gas company to a variety of social media platforms along with channels like website and mobile app.
Streebo’s Conversational AI for Customers and employees makes interaction effortless and faster. An increasing number of customers prefer it over the traditional web and mobile app interface.By staffing your oil and gas business with these 24X7 available Intelligent Bots, businesses can easily assist their customers (distributors) and employees instantly and reduce their expenses as well. That is why these AI-powered Smart Oil & Gas Industry Virtual Assistants have a powerful return on investment as they can both improve sales and significantly reduce customer service costs for organizations deploying them.
Streebo’s Pre-trained Oil & Gas Industry Voice & Chat Bots are trained in the following Operations
Business Benefits
91% of organizations are planning to deploy AI within the next three years. By 2030, a billion service tickets will be raised automatically by customer-owned bots.
– Data by Gartner’s Report
– Data by Gartner’s Report
Hence by rolling out AI-Powered Oil & Gas Industry Bots for Customers & Employees across channels will result in the following business benefits:
Chatbots in the Oil & Gas Industry can increase your digital presence and provide ease of access to your services with a personalized experience, which certainly helps in increasing the customer base resulting in increased revenue.
Chatbot is preloaded with oil & gas company’s most common FAQs and integrated with their enterprise backends and thus can address up to 80% of commonly asked Tier 1 support questions. Helps live agents to focus on critical issues.
Virtual Assistant for Oil & Gas provides instant and 24X7 employee support that keeps the operations up and running ensuring an increase in productivity.
Streebo’s Chatbot with 99% Bot Intelligence Index (BII), can help in providing a personalized experience to the distributors with suggestions on orders by gathering a history of usage for a particular customer, based on information and analysis of chat.
Having a Chatbot for the Oil & Gas Industry, customer and employee support helps your business to save on the cost of call centers, resource costs & training costs for these operations.
Chatbots in the Oil & Gas Industry can increase your digital presence and provide ease of access to your services with a personalized experience, which certainly helps in increasing the customer base resulting in increased revenue.
Key Differentiators
Built-in Domain Intelligence YStreebo’s Team with its Oil & Gas domain intelligence and experience gained over the years building Conversational AI Chatbots for distributors and employees, deploys highly intelligent pre-trained Bot that can emulate business processes for Oil & Gas Industry.
Omni-Channel PresenceStreebo’s AI-powered customer and employee virtual assistants for Oil & Gas Industry can be deployed across social media channels such as FB Messenger, WhatsApp, WeChat, Google Chat, MS Teams, Slack and even SMS. Bots can even be deployed to existing digital properties such as the website and mobile App.
Multi-lingual AssistanceConversational AI in Oil & Gas provides support to 38+ languages on chat as well as voice interface which gains more preference. They can even handle voice requests on channels such as IVR, Amazon Alexa, and Google Home.
Pre-Integrated with BackendsStreebo’s Chatbots for the Oil & Gas Industry comes in pre-integrated with Oil & Gas Softwares and employee portals, backend systems such as CRM, ERP, etc.
Flexible Deployment OptionsStreebo’s Pre-Trained Chatbots can be deployed on-premise or on IBM Cloud, Microsoft Azure, Amazon AWS, or Google Cloud Platform.
Trained until 99% Accurate ResponseStreebo Chatbot comes with a Guaranteed Bot Intelligence Index* of 99% (*BII= No. of questions answered correctly/No. of relevant questions asked).
Advance Chat Analytics Streebo's analytics dashboard is developed to record and display systemic data, metrics, preferences, and trends which eventually help in monitoring user interactions, and can be adapted accordingly to give relevant responses and take business decisions.
Oil & Gas Industry Bots for Distributor & Employee extended on Website, Mobile App and Social Media Channels
Web Application
MS Team
Mobile App
Key Features
99% Accuracy
Omni-channel
Secured
Multi-lingual
Advanced
Analytics
Support Voice & Chat Channels
Inbuilt Live Agent Support
Pricing Options
MVP(Minimum Viable Product) bot includes:
3 transaction used cases.
1 backend integrations
50 FAQ’s
Channels – Web, Mobile App, 1 Social media channel such as WhatsApp/Facebook messenger.
Capex Option
You can choose to buy the MVP Bot.
Opex Option
You can choose to Subscribe to the MVP Bot for a fixed monthly charge with no upfront setup fee.
Pay Per Usage
This is a conversation-based subscription and tied to the number of conversations & messages the bot handles. Thus you only pay if the Bot is getting used and is actually deflecting calls.Get in touch with our SME to know more about Streebo Smart Bots.
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