Introduction – An Opportunity for Oil & Gas

This article describes the user behavioral change that has happened in which lays an opportunity for Oil & Gas Companies to increase their revenue and save on costs. It also covers how businesses can leverage the latest AI technologies like Natural Language Processing and Generative AI with platforms to automate employee interactions.

Furthermore, an advanced AI solution is presented powered by leading NLPs and now Generative AI from IBM, Google, Amazon and Microsoft – Clients can use a combination of any of the leading AI providers to deliver a powerful solution that will allow them to both to take advantage of the user-behavioral shift (i.e increase revenue & reduced cost) yet manage their employee interaction.

Increasing Social Media Usage for Business

Before the Coronavirus pandemic, Oil & Gas companies have long relied on traditional call centers to meet employee service needs. Now, those centralized, human-intensive operations may no longer be a best practice. According to IBM, 30% of employee query calls go unresolved or require escalation. The employee has to wait for the support that hampers operational efficiency.

In the post-pandemic situation, employees are heavily using asynchronous communication channels such as Facebook Messenger, WhatsApp, Google Chat, MS Teams and SMS and are now becoming the preferred channels for business interactions as well. In this shift lays an opportunity for Oil & Gas companies to improve their employee experience while reducing operational costs.

How Oil & Gas Companies can leverage Artificial Intelligence and Bot Technology?

With innovations in Natural Language Processing (NLP) powered by Artificial Intelligence (AI), bot technology has matured to a point where it can give a seamless experience to the end-users and is becoming the major market driver. As stated earlier, messaging apps are now in vogue and companies that will open up these asynchronous messaging channels for & employee interaction by leveraging NLP & AI will stand to gain market share, improve user experience and decrease employee interaction costs.

Oil & Gas businesses have to deal with business operations and employee queries on a large scale. Keeping a communications manual presents the issues of inefficiency, delayed response to employees, and loss of time and money in the process. With the ability to automate conversations around employee support, AI chatbots can be a game-changer in the oil & gas industry.

With Oil & Gas chatbots and multi-channel integrations, businesses can meet their employees’ expectations by resorting toa new and improved way of interacting. An AI chatbot for the oil & gas industry can scale up and automate operations with better efficiency.

Enter Generative AI

Generative AI has had a significant impact on the development of AI chatbots. With its ability to generate coherent and contextually relevant responses, Generative AI has paved the way for more advanced AI chatbots. The improved NLP capabilities and LLMs have led to more accurate and effective chatbot interactions. chatbots can better understand user intent, generate appropriate responses, and provide more personalized assistance.

By generating contextually appropriate responses, chatbots can better mimic human conversation and provide more personalized assistance. At Streebo, we are focused on the continuous development of AI chatbots, improving their accuracy, effectiveness, and user experience.

How can companies measure the effectiveness of generative AI chatbots in their oil and gas distribution processes?

Learn more

Streebo’s AI Bots for Oil & Gas Industry are now integrated with Generative AI

Streebo is a conversational AI company that specializes in developing chatbots and virtual assistants using cutting-edge NLP technology. The bots that we build are powered by advanced NLP engines like IBM Watson, Google Dialog flow, Amazon Lex, and Wit.ai from Meta. These engines enable our bots to accurately understand and interpret employee queries in real-time, providing swift and accurate responses.

Our latest release includes the integration of Generative AI platforms like IBM Watsonx.,AWS SageMaker, Amazon BedRock, Google Gemini, Enterprise Generative Ai on Azure and more. This integration has enabled us to develop smart solutions specifically for the Oil & Gas Industry. By leveraging these advanced technologies, we have been able to create chatbots that possess a unique level of human-like conversational ability, providing an enhanced user experience for the industry’s stakeholders.

Our Oil & Gas chatbots are equipped with advanced context-switching capabilities, allowing them to handle complex topics with ease. These chatbots can provide answers to questions that require managing multiple dialogue elements seamlessly, ensuring a smooth transition between different conversation topics. This unique feature makes our chatbots an ideal choice for complex employee tasks, where the ability to manage multiple topics in a single conversation is crucial.

Streebo’s bots are trained until they reach 99% accuracy and are pre-integrated for employee service use cases with respect to oil & gas business operations. These Bots for Oil& Gas Companies can seamlessly integrate with a wide variety of 3rd party enterprise backend systems (ERPs, CRMs) systems such as SAP, Salesforce, ServiceNow, Workday among others. Also, our virtual agents can make employee services accessible to a wide variety of communication channels such as Meta (Facebook) Messenger, WhatsApp, Google Chat, MS Teams, Slack and SMS. It can write human-like responses over email. It can even handle voice channels such as IVR, Amazon Alexa, and Google Home.

Our Employee Bot for Oil & Gas supports below operations

The Oil & Gas industry is recognizing the value of personalized cognitive engagement to meet employees’ needs. Smart virtual assistants are being leveraged to provide customized services for Oil & Gas companies. By making the employees’ system smarter and tailor-made to care for individual employees, their overall experience can be greatly enhanced. Smart bots can also streamline mundane tasks, resulting in more efficient operations and a seamless experience for employees.

Our latest series of Streebots are powered by Generative Ai platform and are pre-trained for following Oil & Gas operations

General FAQs

Check Revenue Cheque Status

Equipment Servicing Request

Equipment Replace Request

Report Faulty Equipment

Track Request

Create an account

Update Profile Details

Check-in & Check-out

Employee Support & Query Resolution

Document/Media Upload

Key Business Benefits of Generative AI powered Bots for Oil & Gas Industry

As per Gartner’s report, 91% of organizations are planning to deploy AI within the next three years.

Hence rolling out AI-Powered Oil & Gas Industry Bots for Employees across channels will result in the following benefits:

Improved Operations

chatbots in the Oil & Gas Industry can increase your digital presence and provide ease of access to your services across communication channels with a personalized experience, which certainly results in improved operations.

Massive Call Reduction

chatbot is preloaded with oil & gas company’s most common FAQs and integrated with their enterprise backends and thus can address up to 80% of commonly asked Tier 1support questions. Helps live agents to focus on critical issues.

Improved Productivity

Virtual Assistant for Oil & Gas provides instant and 24X7 employee support that keeps the operations up and running ensuring an increase in productivity

Saves Cost

Having a chatbot for the Oil & Gas Industry, employee support helps your business to save on the cost of call centers, resource costs & training costs for these operations.

Key Differentiators of Generative AI-Powered Smart chatbots for Oil & Gas Companies

Built-in Domain Intelligence

Streebo has extensive experience in deploying highly intelligent pre-trained Oil & Gas Bots that can effectively emulate various Oil & Gas operations. By leveraging this deep domain knowledge, Streebo can develop virtual assistants that provide employees with a more personalized experience. These virtual assistants are equipped with advanced capabilities that enable them to quickly and accurately understand employee requests, resulting in a more efficient and effective interaction.

Omni-Channel Presence

They can be deployed across social media channels such as Meta (Facebook)Messenger, WhatsApp, Google Chat, MS Teams, Slack and SMS. It can even handle voice channels such as IVR, Amazon Alexa, and Google Home. Additionally, our intelligent, Oil & Gas Conversational Interface can be deployed to existing digital properties such as websites and mobile apps. It can also be deployed on email service to give human-like responses over email.

Access Unstructured Data

AI chatbots in the Oil & Gas industry can now access previously untapped sources of information using advanced classification, clustering, embedding, and generative AI technology. By utilizing this powerful capability, they can effectively deliver relevant information to the appropriate person or staff in a timely manner. This includes a wide range of unstructured data such as webpages, service tickets, documents, logs, and emails, which can be mined to extract and provide relevant information to the end-user.

Data Security & Compliance

They are equipped with cutting-edge technology from industry leaders such as IBM, Google, Microsoft and Amazon providing clients with an unparalleled level of data security and compliance. To ensure compliance with regulations in various countries, these chatbots employ state-of-the-art encryption technologies. All data exchanged with Generative AI is encrypted, providing a robust shield to protect enterprise data at all times. As a result, our customers can be confident that their data is secure and that their organization is fully compliant with relevant regulations.

Guaranteed Adoption

Oil & Gas businesses have been struggling whenit comes to adopting chatbots due to various challenges, such as lack of technical knowledge, understanding of employee needs, etc. However, with Streebo’s Oil & Gas Virtual Assistant, businesses can now overcome thosechallenges quickly & efficiently.

Easy Integration

Our Oil & Gas Conversational Interface comes with the ability to integrate with a wide variety of 3rd party enterprise backend systems (ERPs, CRMs) systems such as SAP, Salesforce, ServiceNow, Workday among others. This eliminates the need to manually configure or integrate backends or 3rd party systems which saves both time and resources.

Advanced Chat Analytics

Streebo’s bot analytics dashboard captures and presents valuable system data, metrics, preferences, and trends. This dash board enables Oil & Gas companies to monitor user interactions, analyze behavior patterns, and understand employees’ specific needs. By leveraging this information, companies can adapt their services and tailor responses to deliver relevant information to users. Additionally, the analytics dashboard aids in making informed business decisions based on the gathered data, which can be used to refine existing processes or develop new strategies to improve performance. Overall, Streebo’s bot analytics dashboard is a powerful tool for Oil & Gas companies to optimize their operations and provide exceptional user experiences.

Inbuilt Live Agent Support

Streebo’s Oil & Gas Virtual Assistant also comes with inbuilt live agent support, which allows employees to get help from a real person if they cannot find what they are looking for by engaging with the bot. Employees can switch back and forth between the chatbot and live agents seamlessly, ensuring that their queries are answered quickly and efficiently.

Multi-Lingual Support

Streebo’s Oil & Gas Virtual Assistant is multi-lingual which allows employees to communicate with it in multiple languages, including English, Spanish, French, Chinese and 38+ languages. This makes it easier for Oil & Gas companies to cater to employees who do not speak English or have limited proficiency in English.

Voice & Chat Support

Our Smart Bot provides support voice as well as text-based conversations making it easy for users to interact with it regardless of their preferred mode of communication.

Email Bots

The Generative AI Bot for Oil & Gas can now generate very human-like emails and thus service distributors over this channel as well. Our Email Bots can answer common FAQs and manage transactions that require backend integration.

Customization

In today’s fiercely competitive market, companies need to offer unique experiences to attract new and retain existing customers. Streebo’s Oil & Gas Bots, powered by Generative AI platform, provide a customized experience that allows Oil & Gas businesses to tailor the chatbot experience to their specific use cases and operations. This enables them to create a distinctive experience for their distributors, which can help them stand out from their competitors and enhance their reputation as an innovative and customer-centric organization.

Pricing Options

Capex Option

You can choose to buy the Bot solution.

Opex Option

You can choose to Subscribe to our Bot solution for a fixed monthly charge with no upfront setup fee.

Pay Per Usage

This is a conversation-based subscription and tied to the number of conversations & messages the bot handles. Thus you only pay if the Bot is getting used and is actually deflecting calls.

Conclusion

Oil and gas companies should deploy chatbots for employees as they provide a range of benefits that can significantly enhance organizational efficiency and productivity. chatbots can help employees quickly access the information they need to perform their job functions, reducing the time and resources required to complete tasks. They can also aid in automating routine inquiries, freeing up staff to focus on more complex or high-priority issues.

Furthermore, chatbots can provide personalized assistance to employees, improving their overall user experience and engagement with company resources. Finally, chatbots can help streamline communication between departments, facilitate knowledge sharing, and increase collaboration among team members. Overall, deploying chatbots for employees is a wise investment that can help companies enhance their operations and deliver value to their stakeholders.

Want to Know- How This Will Work for Your Business?

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