Overview
The pandemic has significantly transformed end-user behavior. Constituents prefer using digital modes to interact with the Government systems for accomplishing their official work. This change is imposing government agencies such as Municipality, Country, State and Federal governments to revamp their working methodology and modify their citizen interaction methods. Further, the preferred channel of communication for the people has moved beyond web and mobile to now social messaging platforms and asynchronous messaging platforms like SMS. A recent study by TechCrunch states that there has been a 40% surge in social media traffic. So, the government agencies will have to follow their citizens to increase their reach and offer services by extending their web and mobile presence to social media channels to provide a consistent & personalized service experience. So the question arises…
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How Government Agencies can adapt and
overcome the change?
With innovations in Natural Language Processing (NLP) powered by Artificial Intelligence (AI), Chatbot (Bot) technology has matured to a point where it can give a seamless experience to the end-users. Intelligent and smart chatbots are now helping government organizations to connect to citizens more directly and effectively across communication channels. Going beyond the traditional web, mobile and phone IVR channels, using a chatbot as a component in an omnichannel strategy enables government organizations to increase their reach to the citizens.
The overall chatbot market is projected to reach USD 314.3 million by 2023 and people’s interest in chatbots has increased 5X over the last 5 years. Chatbot and Conversational Interface for Government Agencies can be extended to newer platforms & channels. An intelligent chatbot solution helps citizens perform various transactions with utmost ease.
Streebo’s SMART® Bots
Streebo, a leading AI and Digital Transformation Company in conjunction with Google, Amazon and IBM has created a very powerful, intelligent, and Pre-trained AI-Powered Chatbot specifically for Government Agencies. These bots are guaranteed to be 99% accurate and are pre-integrated with a wide variety of enterprise backend systems such as SAP, Oracle, CRM and ERP systems.
The AI-powered Conversational/Chatbot for Government Agencies leverages leading Natural Language Processing (NLP) engines such as IBM Watson, Google Dialog, and Amazon Lex to extend this online experience to a variety of social media platforms such as WhatsApp, Facebook Messenger, Google Chat, SMS, Telegram, Signal, WeChat, Skype and voice-enabled platforms like phone IVR Systems, Google Home, Amazon Alexa.
By staffing Government Services with these 24X7 available Intelligent Bots, Government Organizations can easily assist citizens instantly and reduce their expenses as well. That is why these AI-powered Smart Government Bots have a powerful return on investment as they can both improve citizen experience and reduce costs for organizations deploying them.
The AI-powered Conversational/Chatbot for Government Agencies leverages leading Natural Language Processing (NLP) engines such as IBM Watson, Google Dialog, and Amazon Lex to extend this online experience to a variety of social media platforms such as WhatsApp, Facebook Messenger, Google Chat, SMS, Telegram, Signal, WeChat, Skype and voice-enabled platforms like phone IVR Systems, Google Home, Amazon Alexa.
By staffing Government Services with these 24X7 available Intelligent Bots, Government Organizations can easily assist citizens instantly and reduce their expenses as well. That is why these AI-powered Smart Government Bots have a powerful return on investment as they can both improve citizen experience and reduce costs for organizations deploying them.
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Our AI Chatbot for Government Agencies
supports below mentioned features
99% Accurate
Omni-channel
Secured
Multi-lingual
Support Voice & Chat
Advanced Analytics
Streebo’s pre-trained Government Voice & Chat Bot for Citizens are trained in the following operations
General FAQs
Office Locator
Call Helpdesk
Appointment Booking
Track Appointment
Generate Receipt
Registration and Support for Water Supply
Registration and Support for Electricity
Registration and Support for Construction
Issue Certificate
Request for Reports
Query Resolution
Bill Payment & Transactions
Notification & Reminders
Feedbacks and Reviews
Registration and Support for Gas Connection
Registration and Support for Property
Registration and Support for Building Permit
Organizational Benefits
According to a study conducted by Travelers Magazine:$ 0.7
USD is the average cost savings per interaction for the Government Agencies that are using chatbots.
Hence, Government Agencies that will roll out an AI-Powered Bot for Citizens across channels will see the following benefits:
- Chatbots in the Government can increase the digital presence of government organizations and provide ease of access to services.
- As people get to pay the bills/taxes on time with ease using multiple platforms.
- Chatbot is preloaded with a government organizations’ most common FAQs and integrated with their enterprise backends and thus can address up to 80% of commonly asked Tier 1 support questions. Helps live agents to focus on critical issues, which helps in increased productivity.
- Government Organizations that rolled out bots saw their cost of operations decrease by at least 7% because of less human resources and extended presence on multiple digital channels like web, mobile, WhatsApp, Facebook Messenger, Google Chat and SMS.
- Save operational cost (average of 12%) as a lot of public queries will be handled by chatbot instantly with lower resources.
Chatbots in the Government can increase the digital presence of government organizations and provide ease of access to services.
Why Streebo’s Government Bot for Citizens?
Streebo, in collaboration with leading technology organizations like IBM, RedHat, Google, and Amazon, has created a powerful and secured solution. This solution can be integrated into most of the Government/helpdesk management systems and can be extended to various social media channels.
Key differentiators of Streebo’s Pre-Trained and pre-integrated AI-Powered Government Bot for Citizens
Key differentiators of Streebo’s Pre-Trained and pre-integrated AI-Powered Government Bot for Citizens
Domain ExperienceStreebo with over a decade of experience deploys a highly intelligent pre-trained Bot that can emulate support processes pertaining to government organizations.
Omni-Channel PresenceStreebo’s Government Bot can be deployed across social media channels such as Facebook Messenger, Google Chat, WhatsApp, WeChat, Skype, Telegram, Signal, and even SMS. It can even handle voice channels such as IVR, Amazon Alexa, and Google Home. Bots can even be deployed on the web (existing website) and mobile (existing mobile app).
Multi-lingual AssistanceStreebo’s Pre-Trained Citizen Self Service Bot can be deployed on-premises or on IBM Cloud, Microsoft Azure, Amazon AWS, or Google Cloud Platform.
Pre-Integrated with BackendsConversational AI in government service provides support to 38+ languages on chat as well as voice interface which gains more preference.
Flexible Deployment OptionsStreebo’s Government Bot comes in pre-integrated with a wide variety of enterprise backend systems such as SAP, Oracle, most of the Government/helpdesk Management Softwares and ERP Systems.
99% Intelligent BotStreebo Pre-trained Chatbot comes with Guaranteed Bot Intelligence Index* of 99% (*BII= No. of questions answered correctly/No. of relevant questions asked)
Lower MaintenanceStreebo's analytics dashboard is developed to record and display systemic data, metrics, preferences, and trends which eventually help in monitoring user interactions, and can be adapted accordingly to give relevant responses and take business decisions.
Advance Chat AnalyticsStreebo’s Pre-Trained Chatbot is built using open standards such as Java and JavaScript. Streebo’s bot builder is optional development-only tooling, that customers can choose or they can directly develop and manage it using standard IDEs such as Eclipse and Visual Studio that significantly lowers app development costs as well as reduced support & maintenance costs.
Check out this video to see our bot in action!
Pricing Options
MVP (Minimum Viable Product) Bot includes
3 transactional use cases
1 backend integrations
50 FAQ’s
Channels – Web, Mobile App, 1 Social media channel such as WhatsApp, Google Chat, Facebook MessengerCapex Option
You can choose to buy the MVP Bot.Opex Option
You can choose to Subscribe to the MVP Bot for a fixed monthly charge with no upfront setup fee.Pay Per Usage
This is a conversation - based subscription and tied to the number of conversations & messages the bot handles. Thus you only pay if the Bot is getting used and is actually deflecting calls.