Telecom Companies have benefited from this pandemic as it prompted the adoption of digital platforms and this has caused a huge growth in their industry during the disruptive pandemic. The unexpected surge in digital connectivity and a global shift towards digitization present new and unbanked opportunities for telecom operators. Further, the preferred channel of communication for the customer has moved beyond the traditional IVR Systems, Web and Mobile Apps to now social messaging platforms and asynchronous messaging platforms like SMS. A recent study by TechCrunch states that there has been a 40% surge in social media traffic. The telecom operators have to be where their users are spending most of the time. As per the survey conducted, about 68% of visitors prefer to communicate on social media channels like WhatsApp and Facebook Messenger instead of using a phone IVR system or website. The digital revolution is moving forward, and telecom operators are well aware that they need to get on board.
The question is, what can Telecom Operators do to leverage this shift in end-user behavior?
Smart Telecom Omnichannel Solution –
Building the Future of the Telecom Industry
Streebo’s Pre-Packaged Omni-Channel Solution for Telecom
Streebo’s Omni-channel Telecom Solutions supports below Key Modules
According to a Forrestor & IBM study,
is the average cost savings per interaction for the telecom services that are using a conversational interface.
of customer queries in the telecom industry will be handled via conversational interfaces by 2023.