Revolutionize your Customer Experience with AI Powered Omnichannel Digital Telecom Solution

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Digital Solution Telecom


Telecom Companies have benefited from this pandemic as it prompted the adoption of digital platforms and this has caused a huge growth in their industry during the disruptive pandemic. The unexpected surge in digital connectivity and a global shift towards digitization present new and unbanked opportunities for telecom operators. Further, the preferred channel of communication for the customer has moved beyond the traditional IVR Systems, Web and Mobile Apps to now social messaging platforms and asynchronous messaging platforms like SMS. A recent study by TechCrunch states that there has been a 40% surge in social media traffic. The telecom operators have to be where their users are spending most of the time. As per the survey conducted, about 68% of visitors prefer to communicate on social media channels like WhatsApp and Facebook Messenger instead of using a phone IVR system or website. The digital revolution is moving forward, and telecom operators are well aware that they need to get on board.
The question is, what can Telecom Operators do to leverage this shift in end-user behavior?

Smart Telecom Omnichannel Solution –
Building the Future of the Telecom Industry

Advancement in Artificial Intelligence (AI) & Natural Language Processing (NLP) is sweeping across various digital platforms. By leveraging this opportunity, Streebo in conjunction with its leading technology partners IBM, Google and Amazon has tried to resolve the key business challenges by extending the digital properties across widely-used voice and chat channels in order to revolutionize the customer journey.
Fig – Logical Architecture of Streebo’s Pre-Packaged Omni-Channel Solution

Streebo’s Pre-Packaged Omni-Channel Solution for Telecom

Streebo has rolled out a pre-packaged, ready-to-use omnichannel Telecom Solution (COTS) to elevate and improve your customer experience. Powered by Streebo’s Digital Experience Accelerator (DXA) and Streebo’s (low-code no-code) App Builder, the single code base solution can be managed by both IT as well as Non-IT Team members. The point and click Interface feature in the App Builder allows integration of these solutions with the desired backend system. Leveraging Artificial Intelligence and leading Natural Language Processing (NLP) Platforms such as IBM Watson, Google Dialogflow and Amazon Lex allows easy extension of the web & mobile application across various messaging platforms including WhatsApp, Facebook Messenger, Google Chat, SMS, Telegram, Viber, Instagram, Signal, Google Home, Amazon Alexa, among others.

Streebo’s Omni-channel Telecom Solutions supports below Key Modules

Digital-Solution-Telecom General FAQs (Frequently Asked Questions)
Digital-Solution-Telecom Recharge
Digital-Solution-Telecom Service Status
Digital-Solution-Telecom Create Ticket
Digital-Solution-Telecom Ticket Status
Digital-Solution-Telecom Change/Request a New SIM
Digital-Solution-Telecom Change Address or Other Details
Digital-Solution-Telecom Claim Refund
Digital-Solution-Telecom Raise Dispute
Digital-Solution-Telecom Change Account Plans
Digital-Solution-Telecom Product & Service FAQs
Digital-Solution-Telecom New Product/Service Request
Digital-Solution-Telecom Product/Service Discontinuation
Digital-Solution-Telecom Add New Device or User
Digital-Solution-Telecom Usage History and Records
Digital-Solution-Telecom Customer Support and Query Resolution
Digital-Solution-Telecom Payment Transactions
Digital-Solution-Telecom Notification & Reminders
Digital-Solution-Telecom Generate Receipt
Digital-Solution-Telecom Feedbacks and Reviews
Google Powered Chatbots Google Powered Chatbots Google Powered Chatbots

Streebo’s Omni-Channel Solution for Telecom can be deployed on various asynchronous messaging channels.

Google Powered Chatbots

Business Benefits

According to a Forrestor & IBM study,
$0.5 - 0.7
is the average cost savings per interaction for the telecom services that are using a conversational interface.
of customer queries in the telecom industry will be handled via conversational interfaces by 2023.
Hence the Smart Telecom Solution with presence across channels will result in the following benefits:
Omnichannel Solutions Telecom Industry can increase the digital presence of telecom providers and provide ease of access for communication with the telecom service provider, which certainly helps in increasing the customer base thus resulting in increased revenue.
Streebo Smart Telecom Solution can leverage digital properties like web, mobile and phone IVR systems with multiple digital channels such as WhatsApp, Google Chat, Facebook Messenger, Instagram, Signals, and SMS, among others to easily onboard a new customer.
The Solution is preloaded with telecom providers’ most common FAQs and integrated with their enterprise backends and thus can address up to 80% of commonly asked Tier 1 support questions. Helps live agents to focus on critical issues, which helps in increased productivity.
This is an important feature considering the emergencies of the customer, as poor/no connection can cause losses to the customer. The Conversational Interface provides round-the-clock availability, with instant response across the channels including SMS.

Omnichannel Solutions Telecom Industry can increase the digital presence of telecom providers and provide ease of access for communication with the telecom service provider, which certainly helps in increasing the customer base thus resulting in increased revenue.
WhatsApp Bot
Telegram Bot

Key Features & Differentiators

Digital Solution Telecom In-Built Domain Intelligence
Streebo with over a decade of experience deploys a cognitive intelligent omnichannel solution that can emulate business processes for Telecom operators.
Digital Solution Telecom Omni-Channel Availability
Streebo’s Omnichannel solutions can be deployed across the web, mobile app and social media channels including WhatsApp, Facebook Messenger, Google Chat, SMS, Signal, WeChat, Viber, Telegram, among others. This solution can further be deployed on voice channels like Google Home, Amazon Alexa, Siri and even IVR.
Digital Solution Telecom Role-based & Secure Access
Streebo’s Omnichannel Telecom Solution is built on top of robust infrastructure from top technology providers such as IBM, Red Hat, Google and Amazon. Hence, they have tight security and scalable infrastructure in place.
Digital Solution Telecom Lower Maintenance Cost
As the Omnichannel Telecom Solution is built with a Single Code Base for all the Digital Assets– the application can be updated and deployed in one single click, thus saving the cost of managing individual applications across various platforms.
Digital Solution Telecom Flexible Deployment Options
Streebo’s Telecom Solution can be deployed on-premise or on IBM Cloud, Microsoft Azure, Amazon AWS or Google Cloud Platform.
Digital Solution Telecom Pre-Integrated with Backends
Streebo’s Digital Solution the Telecom Industry comes in pre-integrated with backend systems such as CRM, ERP, etc.
Digital Solution Telecom Ease of Development & Maintenance
Streebo’s Telecom Solution is built using a low code no code tooling thus, making it easy for both Line of Business and people in IT to assemble, integrate and manage the solution moving forward.
Digital Solution Telecom Flexible NLP Selection
Streebo’s AI Powered Telecom Solution is NLP Agnostic, be it IBM Watson Assistant, Google Dialogflow or Amazon Lex based upon customer’s preference.
Digital Solution Telecom Advance Analytics
Streebo's analytics dashboard is developed to record and display systemic data, metrics, preferences, and trends which eventually help in monitoring user interactions, and can be adapted accordingly to give relevant responses and take business decisions.

Pricing Options

Capex Option

Chatbot-for-Airlines-Generic-Customers You can choose to buy the Omnichannel Telecom Solution.

Opex Option

Chatbot-for-Airlines-Generic-Customers You can choose to Subscribe to the Omnichannel Telecom Solution at a monthly charge with no upfront setup fee.

Pay Per Usage

Chatbot-for-Airlines-Generic-Customers You can get the Conversational Interface “add-on” for your existing Web and Mobile app and simply pay per usage for voice and chat channels.

Are you looking to deliver a consistent customer experience? Contact Streebo today and schedule an online demo with us!

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