Overview
Telecom Companies have benefited from this pandemic as it prompted the adoption of digital platforms and this has caused a huge growth in their industry during the disruptive pandemic. The unexpected surge in digital connectivity and a global shift towards digitization present new and unbanked opportunities for telecom operators. Further, the preferred channel of communication for the customer has moved beyond the traditional IVR Systems, Web and Mobile Apps to now social messaging platforms and asynchronous messaging platforms like SMS. A recent study by TechCrunch states that there has been a 40% surge in social media traffic. There has been a spike in revenue for telecom players, predominantly because of the increase in mobile and internet usage, along with enhanced digital interactions.
This gave birth to some challenges for
Telecom Industry
Thin MarginsBeing a very price-sensitive industry, Telecom Companies are facing competition from all directions like other telcos, messaging apps, VOIP services, which force them to lose on margin to stay competitive.
Customer ExpectationsIt’s a challenge to provide instant customer support with superior quality, telecom companies have to invest in quality manpower and infrastructure.
Changing Trend of CommunicationThe preferred channels of communication for the customer have changed to social messaging platforms and asynchronous messaging platforms like SMS. To maintain good customer relations it is imperative that the Telecom Providers maintain a presence on these channels.
Disparate SystemsThere are multiple systems over the years for different products and services, thus creating data silos and complex processes.
So, the question that arises in front of telecom providers is…
How Telecom Providers can adapt and overcome
these challenges?
With innovations in Natural Language Processing (NLP) powered by Artificial Intelligence (AI), bot technology has matured to a point where it can give a seamless experience to the end-users. Intelligent and smart chatbots are now helping telecom providers to connect to customers more directly and effectively across communication channels. Going beyond the traditional web, mobile and phone IVR channels, using a chatbot as a component in a telecom company’s omnichannel strategy enables telecom providers to increase their reach to the customers and expand their network, providing better customer service.
AI powered Chatbots on an average reduce 0.5 to 0.7 USD per conversation. The overall chatbot market is projected to reach USD 314.3 million by 2023 and people’s interest in chatbots has increased 5X over the last 5 years.
Streebo’s SMART® Bots
Streebo, a leading AI and Digital Transformation Company has created a very powerful, intelligent, and Pre-trained AI-Powered Chatbot for the Telecom Industry. These bots are guaranteed to be 99% accurate and are pre-integrated with a wide variety of enterprise backend systems such as SAP Telecommunication, ServiceNow, Oracle NetSuite CRM, among other Telecom Management & Collection Softwares.
The AI-powered Conversational Interface/Chatbot for telecom leverages leading Natural Language Processing (NLP) engines such as IBM Watson, Google Dialogflow, and Amazon Lex to extend this online experience to a variety of social media platforms such as WhatsApp, Google Chat, Facebook Messenger, SMS, Telegram, Signal, WeChat, Skype and voice-enabled platforms like phone IVR Systems, Google Home, Amazon Alexa.
By staffing your telecom service with these 24X7 available Intelligent Bots, telecom providers can easily assist their customers instantly and reduce their expenses as well. That is why these AI-powered Smart Telecom Bots have a powerful return on investment as they can both improve sales and significantly reduce costs for organizations deploying them.
The AI-powered Conversational Interface/Chatbot for telecom leverages leading Natural Language Processing (NLP) engines such as IBM Watson, Google Dialogflow, and Amazon Lex to extend this online experience to a variety of social media platforms such as WhatsApp, Google Chat, Facebook Messenger, SMS, Telegram, Signal, WeChat, Skype and voice-enabled platforms like phone IVR Systems, Google Home, Amazon Alexa.
By staffing your telecom service with these 24X7 available Intelligent Bots, telecom providers can easily assist their customers instantly and reduce their expenses as well. That is why these AI-powered Smart Telecom Bots have a powerful return on investment as they can both improve sales and significantly reduce costs for organizations deploying them.
Our AI Chatbot for Telecom supports below mentioned features
99% Accurate
Omni-channel
Secured
Multi-lingual
Support Voice & Chat
Advanced Analytics
AI Powered Chatbots for Telecom Industry – A Brief on Prospect Facing Chatbot for Marketing
Streebo’s pre-trained Telecom Voice & Chat Bot for Customer is trained in the following operations
General FAQs (Frequently Asked Questions)
Recharge
Service Status
Create Ticket
Ticket Status
Change/Request a New SIM
Raise Dispute
Change Account Plans
Product/Service Discontinuation
Feedbacks and Reviews
Customer Support and Query Resolution
Claim Refund
New Product/Service Request
Product & Service FAQs
Add New Device or User
Change Address or Other Details
Usage History and Records
Payment Transactions
Notification & Reminders
Generate Receipt
Business Benefits
According to a study conducted by Travelers Magazine:
$0.5 - 0.7
USD is the average cost savings per interaction for the telecom services that are using chatbots.
USD is the average cost savings per interaction for the telecom services that are using chatbots.
75-90%
of customer queries in the telecom industry will be handled by Chatbots by 2023.
of customer queries in the telecom industry will be handled by Chatbots by 2023.
Hence rolling out AI-Powered Telecom Bots for Customers across channels will result in the following benefits:
- Chatbots in the Telecom Industry can increase the digital presence of telecom providers and provide ease of access for communication with the telecom service provider, which certainly helps in increasing the customer base thus resulting in increased revenue.
- Chatbots can leverage existing digital properties like web, mobile and phone IVR systems with multiple digital channels such as WhatsApp, Google Chat, Facebook Messenger, Instagram, Signals, and SMS, among others to easily onboard a new customer.
- Chatbot is preloaded with telecom providers’ most common FAQs and integrated with their enterprise backends and thus can address up to 80% of commonly asked Tier 1 support questions. Helps live agents to focus on critical issues, which helps in increased productivity.
- This is an important feature considering the emergencies of the customer, as poor/no connection can cause losses to the customer. Chatbot provides round-the-clock availability, with instant response across the channels including SMS.
Chatbots in the Telecom Industry can increase the digital presence of telecom providers and provide ease of access for communication with the telecom service provider, which certainly helps in increasing the customer base thus resulting in increased revenue.
Why Streebo’s AI Powered Chatbot for Telecom Service Provider?
Streebo in collaboration with leading technology organizations like IBM, RedHat, Google, Amazon, and HCL Technologies has created a powerful and secured solution.
Key differentiators of Streebo’s Pre-Trained and pre-integrated AI-Powered Telecom Bots for Customers
Key differentiators of Streebo’s Pre-Trained and pre-integrated AI-Powered Telecom Bots for Customers
Telecom Domain ExperienceStreebo’s Team with its telecom domain intelligence and experience gained over the years building Conversational AI Chatbots for Customers deploys highly intelligent pre-trained Bot that can emulate business processes.
Omni-Channel PresenceStreebo’s Telecom Chatbot can be deployed across social media channels such as FB Messenger, Google Chat, WhatsApp, Instagram, Signals, WeChat, Skype, and even SMS. Bots can even be deployed to existing digital properties such as the website and mobile app. They can even handle voice requests on channels such as IVR, Amazon Alexa, and Google Home.
Multi-lingual AssistanceStreebo’s Pre-Trained Bot for Telecom support over 38+ languages on chat as well as voice interface which gains more preference.
Pre-Integrated with BackendsStreebo’s Telecom Bot comes in pre-integrated with a wide variety of enterprise backend systems such as SAP,, ServiceNow, Oracle ERP, among other Telecom Management Softwares.
Flexible Deployment OptionsStreebo’s Pre-Trained Chatbots for Telecom Providers can be deployed on-premise or on IBM Cloud, Microsoft Azure, Amazon AWS, or Google Cloud Platform.
99% Intelligent BotStreebo Chatbot comes with Guaranteed Bot Intelligence Index* of 99% (*BII= No. of questions answered correctly/No. of relevant questions asked)
Lower MaintenanceStreebo’s Pre-Trained Chatbot is built using open standards such as Java and JavaScript. Streebo’s bot builder is optional development-only tooling, that customers can choose or they can directly develop and manage it using standard IDEs such as Eclipse and Visual Studio that significantly lowers app development costs as well as reduced support & maintenance costs.
Advance Chat AnalyticsStreebo's analytics dashboard is developed to record and display systemic data, metrics, preferences, and trends which eventually help in monitoring user interactions, and can be adapted accordingly to give relevant responses and take business decisions.
Pricing Options
MVP (Minimum Viable Product) Bot includes
3 transactional use cases
1 backend integrations
50 FAQ’s
Channels – Web, Mobile App, 1 Social media channel such as WhatsApp, Google Chat, Facebook MessengerCapex Option
You can choose to buy the MVP Bot.Opex Option
You can choose to Subscribe to the MVP Bot for a fixed monthly charge with no upfront setup fee.Pay Per Usage
This is a conversation - based subscription and tied to the number of conversations & messages the bot handles. Thus you only pay if the Bot is getting used and is actually deflecting calls.