AI Powered Chatbots for Telecom Industry

A Brief on Customer facing Bots
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AI-Powered-Chatbot-for-Telecom-Generic

Overview


AI-Powered-Chatbot-for-Telecom-Generic
Telecom Companies have benefited from this pandemic as it prompted the adoption of digital platforms and this has caused a huge growth in their industry during the disruptive pandemic. The unexpected surge in digital connectivity and a global shift towards digitization present new and unbanked opportunities for telecom operators. Further, the preferred channel of communication for the customer has moved beyond the traditional IVR Systems, Web and Mobile Apps to now social messaging platforms and asynchronous messaging platforms like SMS. A recent study by TechCrunch states that there has been a 40% surge in social media traffic. There has been a spike in revenue for telecom players, predominantly because of the increase in mobile and internet usage, along with enhanced digital interactions.

This gave birth to some challenges for
Telecom Industry


AI-Powered-Chatbot-for-Telecom-Generic Thin Margins
Being a very price-sensitive industry, Telecom Companies are facing competition from all directions like other telcos, messaging apps, VOIP services, which force them to lose on margin to stay competitive.
AI-Powered-Chatbot-for-Telecom-Generic Customer Expectations
It’s a challenge to provide instant customer support with superior quality, telecom companies have to invest in quality manpower and infrastructure.
AI-Powered-Chatbot-for-Telecom-Generic Changing Trend of Communication
The preferred channels of communication for the customer have changed to social messaging platforms and asynchronous messaging platforms like SMS. To maintain good customer relations it is imperative that the Telecom Providers maintain a presence on these channels.
AI-Powered-Chatbot-for-Telecom-Generic Disparate Systems
There are multiple systems over the years for different products and services, thus creating data silos and complex processes.
So, the question that arises in front of telecom providers is…

How Telecom Providers can adapt and overcome
these challenges?


With innovations in Natural Language Processing (NLP) powered by Artificial Intelligence (AI), bot technology has matured to a point where it can give a seamless experience to the end-users. Intelligent and smart chatbots are now helping telecom providers to connect to customers more directly and effectively across communication channels. Going beyond the traditional web, mobile and phone IVR channels, using a chatbot as a component in a telecom company’s omnichannel strategy enables telecom providers to increase their reach to the customers and expand their network, providing better customer service.
AI-Powered-Chatbot-for-Telecom-Generic
AI powered Chatbots on an average reduce 0.5 to 0.7 USD per conversation. The overall chatbot market is projected to reach USD 314.3 million by 2023 and people’s interest in chatbots has increased 5X over the last 5 years.

Streebo’s SMART® Bots


Streebo, a leading AI and Digital Transformation Company has created a very powerful, intelligent, and Pre-trained AI-Powered Chatbot for the Telecom Industry. These bots are guaranteed to be 99% accurate and are pre-integrated with a wide variety of enterprise backend systems such as SAP Telecommunication, ServiceNow, Oracle NetSuite CRM, among other Telecom Management & Collection Softwares.

The AI-powered Conversational Interface/Chatbot for telecom leverages leading Natural Language Processing (NLP) engines such as IBM Watson, Google Dialogflow, and Amazon Lex to extend this online experience to a variety of social media platforms such as WhatsApp, Google Chat, Facebook Messenger, SMS, Telegram, Signal, WeChat, Skype and voice-enabled platforms like phone IVR Systems, Google Home, Amazon Alexa.

By staffing your telecom service with these 24X7 available Intelligent Bots, telecom providers can easily assist their customers instantly and reduce their expenses as well. That is why these AI-powered Smart Telecom Bots have a powerful return on investment as they can both improve sales and significantly reduce costs for organizations deploying them.
AI-Powered-Chatbot-for-Telecom-Generic-Customers

Our AI Chatbot for Telecom supports below mentioned features

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99% Accurate

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Omni-channel

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Secured

features

Multi-lingual

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Support Voice & Chat

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Advanced Analytics

AI Powered Chatbots for Telecom Industry – A Brief on Prospect Facing Chatbot for Marketing

Streebo’s pre-trained Telecom Voice & Chat Bot for Customer is trained in the following operations

Chatbot-for-Airlines-Generic-Customers General FAQs (Frequently Asked Questions)
Chatbot-for-Airlines-Generic-Customers Recharge
Chatbot-for-Airlines-Generic-Customers Service Status
Chatbot-for-Airlines-Generic-Customers Create Ticket
Chatbot-for-Airlines-Generic-Customers Ticket Status
Chatbot-for-Airlines-Generic-Customers Change/Request a New SIM
Chatbot-for-Airlines-Generic-Customers Raise Dispute
Chatbot-for-Airlines-Generic-Customers Change Account Plans
Chatbot-for-Airlines-Generic-Customers Product/Service Discontinuation
Chatbot-for-Airlines-Generic-Customers Feedbacks and Reviews
Chatbot-for-Airlines-Generic-Customers Customer Support and Query Resolution
Chatbot-for-Airlines-Generic-Customers Claim Refund
Chatbot-for-Airlines-Generic-Customers New Product/Service Request
Chatbot-for-Airlines-Generic-Customers Product & Service FAQs
Chatbot-for-Airlines-Generic-Customers Add New Device or User
Chatbot-for-Airlines-Generic-Customers Change Address or Other Details
Chatbot-for-Airlines-Generic-Customers Usage History and Records
Chatbot-for-Airlines-Generic-Customers Payment Transactions
Chatbot-for-Airlines-Generic-Customers Notification & Reminders
Chatbot-for-Airlines-Generic-Customers Generate Receipt
Google Powered Chatbots Google Powered Chatbots Google Powered Chatbots

Telecom Bots for Customer can be deployed on various asynchronous messaging channels.

Google Powered Chatbots

Business Benefits

According to a study conducted by Travelers Magazine:
$0.5 - 0.7

USD is the average cost savings per interaction for the telecom services that are using chatbots.
75-90%

of customer queries in the telecom industry will be handled by Chatbots by 2023.
Hence rolling out AI-Powered Telecom Bots for Customers across channels will result in the following benefits:
  • Chatbots in the Telecom Industry can increase the digital presence of telecom providers and provide ease of access for communication with the telecom service provider, which certainly helps in increasing the customer base thus resulting in increased revenue.
  • Chatbots can leverage existing digital properties like web, mobile and phone IVR systems with multiple digital channels such as WhatsApp, Google Chat, Facebook Messenger, Instagram, Signals, and SMS, among others to easily onboard a new customer.
  • Chatbot is preloaded with telecom providers’ most common FAQs and integrated with their enterprise backends and thus can address up to 80% of commonly asked Tier 1 support questions. Helps live agents to focus on critical issues, which helps in increased productivity.
  • This is an important feature considering the emergencies of the customer, as poor/no connection can cause losses to the customer. Chatbot provides round-the-clock availability, with instant response across the channels including SMS.
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Chatbots in the Telecom Industry can increase the digital presence of telecom providers and provide ease of access for communication with the telecom service provider, which certainly helps in increasing the customer base thus resulting in increased revenue.

Why Streebo’s AI Powered Chatbot for Telecom Service Provider?

Streebo in collaboration with leading technology organizations like IBM, RedHat, Google, Amazon, and HCL Technologies has created a powerful and secured solution.

Key differentiators of Streebo’s Pre-Trained and pre-integrated AI-Powered Telecom Bots for Customers
Chatbot-for-Airlines-Generic-Customers Telecom Domain Experience
Streebo’s Team with its telecom domain intelligence and experience gained over the years building Conversational AI Chatbots for Customers deploys highly intelligent pre-trained Bot that can emulate business processes.
Chatbot-for-Airlines-Generic-Customers Omni-Channel Presence
Streebo’s Telecom Chatbot can be deployed across social media channels such as FB Messenger, Google Chat, WhatsApp, Instagram, Signals, WeChat, Skype, and even SMS. Bots can even be deployed to existing digital properties such as the website and mobile app. They can even handle voice requests on channels such as IVR, Amazon Alexa, and Google Home.
Chatbot-for-Airlines-Generic-Customers Multi-lingual Assistance
Streebo’s Pre-Trained Bot for Telecom support over 38+ languages on chat as well as voice interface which gains more preference.
Chatbot-for-Airlines-Generic-Customers Pre-Integrated with Backends
Streebo’s Telecom Bot comes in pre-integrated with a wide variety of enterprise backend systems such as SAP,, ServiceNow, Oracle ERP, among other Telecom Management Softwares.
Chatbot-for-Airlines-Generic-Customers Flexible Deployment Options
Streebo’s Pre-Trained Chatbots for Telecom Providers can be deployed on-premise or on IBM Cloud, Microsoft Azure, Amazon AWS, or Google Cloud Platform.
Chatbot-for-Airlines-Generic-Customers 99% Intelligent Bot
Streebo Chatbot comes with Guaranteed Bot Intelligence Index* of 99% (*BII= No. of questions answered correctly/No. of relevant questions asked)
Chatbot-for-Airlines-Generic-Customers Lower Maintenance
Streebo’s Pre-Trained Chatbot is built using open standards such as Java and JavaScript. Streebo’s bot builder is optional development-only tooling, that customers can choose or they can directly develop and manage it using standard IDEs such as Eclipse and Visual Studio that significantly lowers app development costs as well as reduced support & maintenance costs.
Chatbot-for-Airlines-Generic-Customers Advance Chat Analytics
Streebo's analytics dashboard is developed to record and display systemic data, metrics, preferences, and trends which eventually help in monitoring user interactions, and can be adapted accordingly to give relevant responses and take business decisions.

Pricing Options

MVP (Minimum Viable Product) Bot includes

Chatbot-for-Airlines-Generic-Customers 3 transactional use cases
Chatbot-for-Airlines-Generic-Customers 1 backend integrations
Chatbot-for-Airlines-Generic-Customers 50 FAQ’s
Chatbot-for-Airlines-Generic-Customers Channels – Web, Mobile App, 1 Social media channel such as WhatsApp, Google Chat, Facebook Messenger

Capex Option

Chatbot-for-Airlines-Generic-Customers You can choose to buy the MVP Bot.

Opex Option

Chatbot-for-Airlines-Generic-Customers You can choose to Subscribe to the MVP Bot for a fixed monthly charge with no upfront setup fee.

Pay Per Usage

Chatbot-for-Airlines-Generic-Customers This is a conversation - based subscription and tied to the number of conversations & messages the bot handles. Thus you only pay if the Bot is getting used and is actually deflecting calls.

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