This gave birth to some challenges for
How Telecom Providers can adapt and overcome
Streebo’s SMART® Bots
The AI-powered Conversational Interface/Chatbot for telecom leverages leading Natural Language Processing (NLP) engines such as IBM Watson, Google Dialogflow, and Amazon Lex to extend this online experience to a variety of social media platforms such as WhatsApp, Google Chat, Facebook Messenger, SMS, Telegram, Signal, WeChat, Skype and voice-enabled platforms like phone IVR Systems, Google Home, Amazon Alexa.
By staffing your telecom service with these 24X7 available Intelligent Bots, telecom providers can easily assist their customers instantly and reduce their expenses as well. That is why these AI-powered Smart Telecom Bots have a powerful return on investment as they can both improve sales and significantly reduce costs for organizations deploying them.
Our AI Chatbot for Telecom supports below mentioned features
Support Voice & Chat
AI Powered Chatbots for Telecom Industry – A Brief on Prospect Facing Chatbot for Marketing
Streebo’s pre-trained Telecom Voice & Chat Bot for Customer is trained in the following operations
Business BenefitsAccording to a study conducted by Travelers Magazine:
USD is the average cost savings per interaction for the telecom services that are using chatbots.
of customer queries in the telecom industry will be handled by Chatbots by 2023.
- Chatbots in the Telecom Industry can increase the digital presence of telecom providers and provide ease of access for communication with the telecom service provider, which certainly helps in increasing the customer base thus resulting in increased revenue.
- Chatbots can leverage existing digital properties like web, mobile and phone IVR systems with multiple digital channels such as WhatsApp, Google Chat, Facebook Messenger, Instagram, Signals, and SMS, among others to easily onboard a new customer.
- Chatbot is preloaded with telecom providers’ most common FAQs and integrated with their enterprise backends and thus can address up to 80% of commonly asked Tier 1 support questions. Helps live agents to focus on critical issues, which helps in increased productivity.
- This is an important feature considering the emergencies of the customer, as poor/no connection can cause losses to the customer. Chatbot provides round-the-clock availability, with instant response across the channels including SMS.
Why Streebo’s AI Powered Chatbot for Telecom Service Provider?
Key differentiators of Streebo’s Pre-Trained and pre-integrated AI-Powered Telecom Bots for Customers