
Overview

This gave birth to some challenges for
Telecom Industry

Being a very price-sensitive industry, Telecom Companies are facing competition from all directions like other telcos, messaging apps, VOIP services, which force them to lose on margin to stay competitive.

It’s a challenge to provide instant customer support with superior quality, telecom companies have to invest in quality manpower and infrastructure.

The preferred channels of communication for the customer have changed to social messaging platforms and asynchronous messaging platforms like SMS. To maintain good customer relations it is imperative that the Telecom Providers maintain a presence on these channels.

There are multiple systems over the years for different products and services, thus creating data silos and complex processes.
How Telecom Providers can adapt and overcome
these challenges?

Streebo’s SMART® Bots
The AI-powered Conversational Interface/Chatbot for telecom leverages leading Natural Language Processing (NLP) engines such as IBM Watson, Google Dialogflow, and Amazon Lex to extend this online experience to a variety of social media platforms such as WhatsApp, Google Chat, Facebook Messenger, SMS, Telegram, Signal, WeChat, Skype and voice-enabled platforms like phone IVR Systems, Google Home, Amazon Alexa.
By staffing your telecom service with these 24X7 available Intelligent Bots, telecom providers can easily assist their customers instantly and reduce their expenses as well. That is why these AI-powered Smart Telecom Bots have a powerful return on investment as they can both improve sales and significantly reduce costs for organizations deploying them.

Our AI Chatbot for Telecom supports below mentioned features

99% Accurate

Omni-channel

Secured

Multi-lingual

Support Voice & Chat

Advanced Analytics
AI Powered Chatbots for Telecom Industry – A Brief on Prospect Facing Chatbot for Marketing
Streebo’s pre-trained Telecom Voice & Chat Bot for Customer is trained in the following operations




















Business Benefits
According to a study conducted by Travelers Magazine:USD is the average cost savings per interaction for the telecom services that are using chatbots.
of customer queries in the telecom industry will be handled by Chatbots by 2023.
- Chatbots in the Telecom Industry can increase the digital presence of telecom providers and provide ease of access for communication with the telecom service provider, which certainly helps in increasing the customer base thus resulting in increased revenue.
- Chatbots can leverage existing digital properties like web, mobile and phone IVR systems with multiple digital channels such as WhatsApp, Google Chat, Facebook Messenger, Instagram, Signals, and SMS, among others to easily onboard a new customer.
- Chatbot is preloaded with telecom providers’ most common FAQs and integrated with their enterprise backends and thus can address up to 80% of commonly asked Tier 1 support questions. Helps live agents to focus on critical issues, which helps in increased productivity.
- This is an important feature considering the emergencies of the customer, as poor/no connection can cause losses to the customer. Chatbot provides round-the-clock availability, with instant response across the channels including SMS.

Chatbots in the Telecom Industry can increase the digital presence of telecom providers and provide ease of access for communication with the telecom service provider, which certainly helps in increasing the customer base thus resulting in increased revenue.
Why Streebo’s AI Powered Chatbot for Telecom Service Provider?
Key differentiators of Streebo’s Pre-Trained and pre-integrated AI-Powered Telecom Bots for Customers

Streebo’s Team with its telecom domain intelligence and experience gained over the years building Conversational AI Chatbots for Customers deploys highly intelligent pre-trained Bot that can emulate business processes.

Streebo’s Telecom Chatbot can be deployed across social media channels such as FB Messenger, Google Chat, WhatsApp, Instagram, Signals, WeChat, Skype, and even SMS. Bots can even be deployed to existing digital properties such as the website and mobile app. They can even handle voice requests on channels such as IVR, Amazon Alexa, and Google Home.

Streebo’s Pre-Trained Bot for Telecom support over 38+ languages on chat as well as voice interface which gains more preference.

Streebo’s Telecom Bot comes in pre-integrated with a wide variety of enterprise backend systems such as SAP,, ServiceNow, Oracle ERP, among other Telecom Management Softwares.

Streebo’s Pre-Trained Chatbots for Telecom Providers can be deployed on-premise or on IBM Cloud, Microsoft Azure, Amazon AWS, or Google Cloud Platform.

Streebo Chatbot comes with Guaranteed Bot Intelligence Index* of 99% (*BII= No. of questions answered correctly/No. of relevant questions asked)

Streebo’s Pre-Trained Chatbot is built using open standards such as Java and JavaScript. Streebo’s bot builder is optional development-only tooling, that customers can choose or they can directly develop and manage it using standard IDEs such as Eclipse and Visual Studio that significantly lowers app development costs as well as reduced support & maintenance costs.

Streebo's analytics dashboard is developed to record and display systemic data, metrics, preferences, and trends which eventually help in monitoring user interactions, and can be adapted accordingly to give relevant responses and take business decisions.
Pricing Options
MVP (Minimum Viable Product) Bot includes




Capex Option

Opex Option

Pay Per Usage
