Streebo SMART® ChatBot for the Airline Industry

A brief on Customer Facing Bot
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Post-pandemic, countries have now opened doors for travel and tourism, and the Airlines Industry has started regaining its shape. In the post-pandemic situation, there is a 40% jump in traffic on social media channels and consumers are heavily using asynchronous communication channels such as Facebook Messenger, WhatsApp and SMS to interact with Flight Booking Systems going beyond traditional channels like web and mobile platforms. Airline Industry has started adopting these social media channels and started availing their services on these channels. However, assigning real humans to manage these social media channels to communicate with the end-users is cost-prohibitive. This digital transformation has created new parameters to beat the competition and gain a market share. So the question is…

What Airlines Businesses can do to adapt and overcome the industry change?

With innovations in Artificial Intelligence (AI), Chatbot technology has matured to a point where it can give a seamless experience to airlines customers. Chatbots can make it possible to interact with customers within a trusted environment in a way that traditional channels cannot achieve. Conversational AI for Airlines Business can connect customers more directly and effectively across communication channels. Going beyond web & mobile, using the chatbot as a component in an omnichannel strategy will allow airlines businesses to engage users across all channels and expand their network and increase their reach. A Flight Booking Chatbot can be invaluable for airlines owners & managers, offering rapid response times for the queries thus improving the experience in flight booking services.

Streebo’s SMART® Bots for Airlines

Streebo, a leading AI and Digital Transformation Company has created a very powerful, intelligent, and Pre-trained AI-Powered Chatbot for the Airlines Industry. These bots are guaranteed to be 99% accurate and are pre-integrated with a wide variety of enterprise backend systems such as Flight Booking Software, backend systems such as CRM, ERP, among others.

The AI-powered Conversational/Chatbot for Airlines leverages leading Natural Language Processing (NLP) engines such as IBM Watson, Google Dialogflow, and Amazon Lex thus making them very intelligent.

Further, the experience with Streebo SMART Bots goes beyond just online, to a variety of social media platforms such as WhatsApp, Google Chat, Facebook Messenger, SMS, Telegram, Signal, WeChat, Skype and even voice-enabled platforms like Google Home and Amazon Alexa.

By staffing your airlines business with these 24X7 available Intelligent Bots, airlines businesses can increase their customer outreach and improve the lead to customer conversion. That is why these AI-powered Smart Airlines Bots for Customers have a powerful return on investment as they can both improve business by upselling services and reduce costs for organizations deploying them. It is projected that airlines businesses will save over 8 billion dollars by leveraging chatbots through 2025.

Our AI Chatbot for Airlines supports below mentioned features


99% Accurate








Support Voice & Chat


Advanced Analytics


What is an Airline Chatbot or Virtual Assistant?

The Airlines Chatbot is a digital technology, which can respond intelligently to customer interactions. Chatbots for Airlines can be deployed on an airline’s service website, mobile app and various social media channels. The purpose of a chatbot is to drive meaningful interactions with a prospect through text or voice channels.

Our Pre-trained Customer Chatbot for Airlines is trained in the following operations

Chatbot-for-Airlines-Generic-Customers General FAQs (Frequently Asked Questions)
Chatbot-for-Airlines-Generic-Customers Search for a Flight
Chatbot-for-Airlines-Generic-Customers Manage Enquiries
Chatbot-for-Airlines-Generic-Customers Fetch Services in Details
Chatbot-for-Airlines-Generic-Customers Cost Estimates & Comparison
Chatbot-for-Airlines-Generic-Customers Create aAn Account
Chatbot-for-Airlines-Generic-Customers Manage Your Booking
Chatbot-for-Airlines-Generic-Customers Insurance/Food/Luggage Add-ons
Chatbot-for-Airlines-Generic-Customers Customer Support and Query Resolution
Chatbot-for-Airlines-Generic-Customers Online check-ins
Chatbot-for-Airlines-Generic-Customers Changing Travel Dates
Chatbot-for-Airlines-Generic-Customers Choosing Flight Seats
Chatbot-for-Airlines-Generic-Customers Payment Transactions
Chatbot-for-Airlines-Generic-Customers Feedbacks and Reviews
Chatbot-for-Airlines-Generic-Customers Reward Points
Chatbot-for-Airlines-Generic-Customers Arranging for a wheelchair

Need for Next-Gen Technology in Airline Industry

The airline industry usually sees a lot of competition and is well known for poor customer experience, lack of communication and lot of passenger dissatisfaction. One of the key factors defining the success of an airline is its quality of customer service and overall passenger experience.

In the digital age, mobile apps, social media, and most recently, artificial intelligence powered warning and prediction systems have seen a major intake among major airline providers. To elevate flying experience, one of the latest disruptors being embraced by IT heads at large airline companies are AI-powered chatbots.

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Airline Functions that Chatbots can perform for Customers


Provide Booking Information like timings, meals


Travel Advice


Personalized Offers & Reward Points Information


Answering Passenger Queries


Web Check-ins & Cancellations


Provide Booking Information like timings, meals


Search & Book Flights

Importance of a powerful Chatbot Platform for Enhancing Customer Service

Passengers today are spending a lot of time on conversational platforms like WhatsApp and Facebook Messenger. A well designed conversational assistant will help provide fast and easy access to information, thus helping airlines provide superior services to passengers, especially during times of strife. Most of the chatbot platforms are still quite rudimentary and only able to provide only FAQ-based responses to customers. It is essential for IT teams of airline companies to invest in robust yet flexible chatbot building platforms that can add bots to multiple channels like own websites and apps, third-party platforms like Facebook, Skype and WhatsApp.

Drive Business Growth using Pre-Trained Smart Chatbots

  • 99% Accurate
  • Pay-Per-Usage

Transform Airline Experience with Streebo’s IBM-powered Chatbots

Streebo has launched a revolutionary Chatbot Builder for building chat assistants for your airline using a drag and drop builder. From basic questions to complicated requests, Streebo’s Aerospace Chatbot can help transform the way you interact with your customers. Deploy chatbots on your app, website, Facebook Messenger or other 3rd party sites with Streebo’s Pre-trained bot.
Google Powered Chatbots Google Powered Chatbots Google Powered Chatbots

Airlines Chatbots for Customers can be deployed on various asynchronous messaging channels.

Google Powered Chatbots

Business Benefits

According to a study conducted by Travelers Magazine:
of consumers would book
Flights from Chatbots
of consumers are interested in
chatbots for their instantaneity
Hence by rolling out AI-Powered Customer Bots for Airlines will see the following benefits
  • Chatbots for the Airlines Industry can leverage existing digital properties such as web and mobile apps in addition to multiple digital channels such as WhatsApp, Google Chat, Facebook Messenger, Slack and SMS, among others to bring inquiries for their business. In addition to generating leads, bots are proven to improve the conversion rate by an average of 12%.
  • Chatbot removes language barrier with local language support, as bot provides support to 38+ languages on chat as well as voice interface which gives a more personal experience.
  • Streebo’s Chatbot with 99% Bot Intelligence Index (BII), can help upsell services with suggestions on bookings by gathering a history of booking for a particular customer, based on information and analysis of chat.
  • Chatbot reduces the need for intervention of Airport/Airlines Staff which will fasten the booking process and check-ins. Chatbots or Virtual Assistants also improve the passenger experience.
  • Chatbots can operate as a 24x7 virtual concierge and can recommend add-ons & services in a flight for a comfortable and safer journey.
  • Having a Chatbot for Flight Booking Services, onboarding approvals, saves on customer support resources & training costs.

Chatbots for the Airlines Industry can leverage existing digital properties such as web and mobile apps in addition to multiple digital channels such as WhatsApp, Google Chat, Facebook Messenger, Slack and SMS, among others to bring inquiries for their business. In addition to generating leads, bots are proven to improve the conversion rate by an average of 12%.

Why Streebo’s Airlines Bots for Customer?

Streebo in collaboration with leading technology organizations like IBM, Google, and Amazon has created a powerful and secured chatbot solution.

Key differentiators of Streebo’s Pre-Trained and pre-integrated AI-Powered Customer Bots for Airlines
Chatbot-for-Airlines-Generic-Customers Built-in Domain Intelligence
Streebo’s Team with its domain intelligence in building systems for Airlines and Customers, deploys a highly intelligent pre-trained Bot that can emulate business processes Of the Airline Industry.
Chatbot-for-Airlines-Generic-Customers Omni-Channel Presence
Streebo’s Airlines Bots can be deployed across social media channels such as FB Messenger, Google Chat, WhatsApp, WeChat, Skype, Teams, Slack and even SMS. They can also be deployed on voice channels such as IVR, Amazon Alexa, and Google Home. Bots can even be placed on existing digital properties such as the website and mobile App.
Chatbot-for-Airlines-Generic-Customers Multi-lingual Assistance
Conversational AI for Airlines provides support to 38+ languages on chat as well as voice interface which gains more preference.
Chatbot-for-Airlines-Generic-Customers Pre-Integrated with Backends
Streebo’s Chatbots for the Airline Industry comes in pre-integrated with Travel Software and portals, backend systems such as CRM, ERP, etc.
Chatbot-for-Airlines-Generic-Customers Flexible Deployment Options
With Streebo’s Pre-Trained Chatbots for Airlines, Operators can be deployed on-premise or on IBM Cloud, Microsoft Azure, Amazon AWS, or Google Cloud Platform.
Chatbot-for-Airlines-Generic-Customers 99% Intelligent Bot
Streebo Chatbot comes with Guaranteed Bot Intelligence Index* of 99% (*BII= No. of questions answered correctly/No. of relevant questions asked)
Chatbot-for-Airlines-Generic-Customers Lower Maintenance
Streebo’s Chatbot is built using open standards such as Java and Javascript. Streebo’s bot builder is optional development-only tooling that customers can choose or they can directly develop and manage it using standard IDEs such as Eclipse and Visual Studio that significantly lower app development costs as well as reduced support & maintenance costs.
Chatbot-for-Airlines-Generic-Customers Advance Chat Analytics
Streebo's analytics dashboard is developed to record and display systemic data, metrics, preferences, and trends which eventually helps in monitoring user interactions, and can be adapted accordingly to give relevant responses and take business decisions.

Check out this video to see our bot in action!

Pricing Options

MVP (Minimum Viable Product) Bot includes

Chatbot-for-Airlines-Generic-Customers 3 transactional use cases
Chatbot-for-Airlines-Generic-Customers 1 backend integrations
Chatbot-for-Airlines-Generic-Customers 50 FAQ’s
Chatbot-for-Airlines-Generic-Customers Channels – Web, Mobile App, 1 Social media channel such as WhatsApp, Google Chat, Facebook Messenger

Capex Option

Chatbot-for-Airlines-Generic-Customers You can choose to buy the MVP Bot.

Opex Option

Chatbot-for-Airlines-Generic-Customers You can choose to Subscribe to the MVP Bot for a fixed monthly charge with no upfront setup fee.

Pay Per Usage

Chatbot-for-Airlines-Generic-Customers This is a conversation - based subscription and tied to the number of conversations & messages the bot handles. Thus you only pay if the Bot is getting used and is actually deflecting calls.

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