Need for Next-Gen Technology in Airline Industry
The airline industry usually sees a lot of competition and is well known for poor customer experience, lack of communication and lot of passenger dissatisfaction. One of the key factors defining the success of an airline is its quality of customer service and overall passenger experience.
In the digital age, mobile apps, social media, and most recently, artificial intelligence powered warning and prediction systems have seen a major intake among major airline providers. To elevate flying experience, one of the latest disruptors being embraced by IT heads at large airline companies are AI-powered chatbots.
In the digital age, mobile apps, social media, and most recently, artificial intelligence powered warning and prediction systems have seen a major intake among major airline providers. To elevate flying experience, one of the latest disruptors being embraced by IT heads at large airline companies are AI-powered chatbots.
Airline Functions that Chatbots can perform for Customers
Provide Booking Information like timings, meals
Travel Advice
Personalized Offers & Reward Points Information
Answering Passenger Queries
Web Check-ins & Cancellations
Provide Booking Information like timings, meals
Search & Book Flights
Importance of a powerful Chatbot Platform for Enhancing Customer Service
Passengers today are spending a lot of time on conversational platforms like WhatsApp and Facebook Messenger. A well designed conversational assistant will help provide fast and easy access to information, thus helping airlines provide superior services to passengers, especially during times of strife. Most of the chatbot platforms are still quite rudimentary and only able to provide only FAQ-based responses to customers. It is essential for IT teams of airline companies to invest in robust yet flexible chatbot building platforms that can add bots to multiple channels like own websites and apps, third-party platforms like Facebook, Skype and WhatsApp.
Transform Airline Experience with Streebo’s IBM-powered Chatbots
Streebo has launched a revolutionary Chatbot Builder for building chat assistants for your airline using a drag and drop builder. From basic questions to complicated requests, Streebo’s Aerospace Chatbot can help transform the way you interact with your customers. Deploy chatbots on your app, website, Facebook Messenger or other 3rd party sites with Streebo Chatbot Builder.Key Differentiators of Streebo Chatbot Builder
No Coding Needed‘Drag and Drop’ Interface for easier creation and management of chat interfaces
Cross-Platform AvailabilityEmbed Streebo chatbot on your website, app or on 3rd party chat messengers like Facebook Messenger.
Comprehensive SecurityPowered by IBM Technology, Streebo Chatbots are highly secure
Flexible NLP SelectionSelect a NLP of your choice – be it IBM Watson, Wit.ai or any other and we will integrate the bot accordingly
Flexible Deployment OptionsDeploy on premise or on cloud
Lower Development & Maintenance Costwith a single code base for all digital assets and automation tool