Crafting the Finest Conversational Experience Healthcare Chatbot for Patients

Adopting a Holistic Approach to Patient Services, Care and Management.
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Covid-19 pandemic has been a catalyst for Digital Transformation in healthcare. Since the pandemic began, there has been a 400 percent increase in telehealth visits and digital engagements between healthcare practitioners and patients. Further, the preferred channel of communication for the patients has moved beyond web and mobile to now social messaging platforms and asynchronous messaging platforms like SMS. According to a recent study from TechCrunch, there is a 40% increase in traffic on these channels. This is an opportunity for Hospitals and Healthcare Providers which will establish a presence on these new social media channels and open it up to interact with patients and prospects will stand to gain revenue and increase market share. This raises a question…

How can Hospitals and Healthcare Providers leverage these new asynchronous messaging channels to increase engagement with Patients and Customers?

With innovations in Natural Language Processing (NLP) powered by Artificial Intelligence (AI), bot technology has matured to a point where it can give a seamless experience to the end-users. Intelligent and smart chatbots are now helping hospitals to connect to patients more directly and effectively across communication channels. Going beyond the traditional web, mobile and phone IVR channels, using a chatbot as a component in an omnichannel healthcare strategy enables hospitals and healthcare organizations to expand their network. The overall healthcare chatbot market is projected to reach USD 314.3 million by 2023.

Major Drivers :

  • Rising Internet Connectivity and Smart Device Adoption
  • Organizational Initiatives to Boost the Use of Healthcare Chatbots
  • Need for Virtual Health Assistance for Patients

Opportunities :

  • Artificial Intelligence (AI) and Bot Technology
  • Social Media Platform-Oriented Chatbots
  • Cloud-based Deployment Models
Chatbot-for-Healthcare-Hospital

Streebo’s SMART® Healthcare Chatbot

Streebo, a leading AI and Digital Transformation Company has created a very powerful, intelligent, and Pre-trained AI-Powered Chatbot for the Healthcare Industry. These bots are guaranteed to be 99% accurate and are pre-integrated with a wide variety of enterprise backend systems such as Epic, Cerner SAP, Oracle, among other Hospital Management & EHR Software and ERP systems. The AI-powered Conversational/Chatbot for Healthcare leverages leading Natural Language Processing (NLP) engines such as IBM Watson, Google Dialog, and Amazon Lex to extend this online experience to a variety of social media platforms such as WhatsApp, Facebook Messenger, SMS, Telegram, Signal, WeChat, Skype and voice-enabled platforms like phone IVR Systems, Google Home, Amazon Alexa.

By stffing your hospitals with these 24X7 available Intelligent Bots, healthcare providers can easily assist their patients and customers instantly and reduce their expenses as well. That is why these AI-powered Smart Healthcare Bots have a powerful return on investment as they can both improve sales and reduce costs for organizations deploying them.
Chatbot-for-Healthcare-Hospital

Our AI Chatbot for Hospitals Supports Below mentioned Features

Digital Solution Retail 99% Accuracy
Digital Solution Retail Omni-channel Solution
Digital Solution Retail Secured
Digital Solution Retail Multilingual Support for over 38 languages
Digital Solution Retail Advance Analytics
Digital Solution Retail Inbuilt Live Support
Digital Solution Retail Improve SEO
Digital Solution Retail Cross-sell & Upsell
Digital Solution Retail Support for both Voice and Chat Channels

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from our Chatbot Experts

We ensure you’re matched with the right talent based on your requirement.

Business Benefits

0.5 to 0.7 USD is the average cost savings per interaction for the healthcare services that are using chatbots.

75-90% of healthcare queries will be handled by Chatbots by 2023.

Hence rolling out AI-Powered Healthcare Bots for Customers across channels will result in the following benefits :
Digital Solution Retail Increased Patients Base and Revenue
Chatbots in the Healthcare Industry can increase the digital presence of healthcare organizations and provide ease of access to hospital services, which certainly helps in increasing the patient base thus resulting in increased revenue
Digital Solution Retail Increased Inquiries
Chatbots can leverage existing digital properties like web, mobile and phone IVR systems with multiple digital channels such as WhatsApp, Facebook Messenger, Instagram, Signals, and SMS, among others to easily bring inquiries for their business.
Digital Solution Retail Massive Call Reduction
Chatbot is preloaded with a healthcare providers’ most common FAQs and integrated with their enterprise backends and thus can address up to 80% of commonly asked Tier 1 support questions. Helps live agents to focus on critical issues, which helps in increased productivity.
Digital Solution Retail Instant Response
This is an essential feature considering the emergencies of the patients, Chatbot provides round-the-clock availability, with the instant response across the channels including SMS.
Digital Solution Retail Personalized Experience
Streebo’s Smart Bot aided with leading NLP engines gives timely medical advice and reminders as per the patients’ treatment schedule, certainly improves customer satisfaction and built trust.
Digital Solution Retail Saves Cost
Having a Chatbot for the healthcare industry helps to save on the cost of call centers, resource costs & training costs for these operations.

Healthcare Bots for Customer extended on Web and Social Media Channels

Digital Solution Retail
Web Application Bot
Digital Solution Retail
Digital Solution Retail WhatsApp Bot
Digital Solution Retail
Digital Solution Retail Facebook Bot
Digital Solution Retail
Digital Solution Retail SMS Bot

Drive Business Growth using Pre-Trained Smart Chatbots

  • 99% Accurate
  • Pay-Per-Usage

Why Streebo’s AI for Healthcare Provider Bots for Customers?

Streebo in collaboration with leading technology organizations like IBM, RedHat, Google, Amazon, and HCL Technologies has created a powerful and secured solution.

Key differentiators of Streebo’s Pre-Trained and pre-integrated AI-Powered Healthcare Bots for Customers:
Digital Solution Retail Healthcare Domain Experience
Streebo’s Team with its healthcare domain intelligence and experience gained over the years building Conversational AI Chatbots for Customers deploys highly intelligent pre-trained Bot that can emulate business processes.
Omni-Channel Advantage Omni-Channel Advantage
Streebo’s AI-powered customer chatbot for hospitals can be deployed across social media channels such as FB Messenger, WhatsApp, Instagram, Signals, WeChat, Skype, and even SMS. Bots can even be deployed to existing digital properties such as the website and mobile app. They can even handle voice requests on channels such as IVR, Amazon Alexa, and Google Home.
Multi-lingual Support Multi-lingual Support
Conversational AI in healthcare service provides support to 38+ languages on chat as well as voice interface which gains more preference.
Pre-Integrated with Backends Pre-Integrated with Backends
Streebo’s Healthcare Bot comes in pre-integrated with a wide variety of enterprise backend systems such as Cerner, Epic, AllScripts, SAP, ServiceNow, Focus 9, Oracle Netsuite, among other Hospital Management Software and ERP systems.
Digital Solution Retail Flexible Deployment Options
Streebo’s Pre-Trained Chatbots for Healthcare Providers can be deployed on-premise or on IBM Cloud, Microsoft Azure, Amazon AWS, or Google Cloud Platform.
99% Accurate Response 99% Accurate Response
Streebo Chatbot comes with Guaranteed Bot Intelligence Index* of 99% (*BII= No. of questions answered correctly/No. of relevant questions asked).
Digital Solution Retail Advance Chat Analytics
Streebo’s analytics dashboard is developed to record and display systemic data, metrics, preferences, and trends which eventually help in monitoring user interactions, and can be adapted accordingly to give relevant responses and take business decisions.
Lower Maintenance Lower Maintenance
Streebo’s Pre-Trained Chatbot is built using open standards such as Java and JavaScript. Streebo’s bot builder is optional development-only tooling, that customers can choose or they can directly develop and manage it using standard IDEs such as Eclipse and Visual Studio that significantly lowers app development costs as well as reduced support & maintenance costs.

Streebo’s Pre-trained Healthcare Voice & Chat Bot for Patients is Trained in the Following Operations

Streebo’s Pre-trained bot General FAQs
Streebo’s Pre-trained bot Clinic / Hospital Locator
Streebo’s Pre-trained bot Call Ambulance
Streebo’s Pre-trained bot Call Doctor for Emergency Visit
Streebo’s Pre-trained bot Schedule Doctor’s Appointment
Streebo’s Pre-trained bot Schedule Lab Appointment
Streebo’s Pre-trained bot Patient History & Health Records
Streebo’s Pre-trained bot Request for Reports
Streebo’s Pre-trained bot Patient Support and Query Resolution
Streebo’s Pre-trained bot Payment Transactions
Streebo’s Pre-trained bot Online Consulting
Streebo’s Pre-trained bot Medication Reminders
Streebo’s Pre-trained bot Generate Prescription
Streebo’s Pre-trained bot Feedbacks and Reviews

How a Hospital has Transformed the Customer (Patient) Experience using AI Powered Smart Bot

Responsive Healthcare with Conversational Chatbot

Chatbot for Healthcare

Provide prompt response to frequently asked questions

Chatbot for Healthcare

Schedule appointment and consultation

Chatbot for Healthcare

Manage patient records and medical history

Chatbot for Healthcare

Provide patient records to doctors on demand

Chatbot for Healthcare

Notify the patient for upcoming appointments or tests

Chatbot for Healthcare

Attend to requests for admission, transfer, and discharge

Chatbot for Healthcare

Easily process payments and maintain records

Chatbot for Healthcare

Notify patient care teams about any emergency

Pricing Options

MVP (Minimum Viable Product) Chatbot includes:

Digital Solution Retail 3 transactional use cases
Digital Solution Retail 1 backend integrations
Digital Solution Retail 50 FAQ’s
Digital Solution Retail Channels – Web, Mobile App, 1 Social media channel such as WhatsApp/Facebook messenger

Capex Option

Digital Solution Retail You can choose to buy the MVP Bot. This option covers unlimited messages.

Opex Option

Digital Solution Retail You can choose to Subscribe to the MVP Bot for a fixed monthly charge with no upfront setup fee.

Pay Per Usage

Digital Solution Retail This is a conversation-based subscription and tied to the number of conversations & messages the bot handles.