Crafting the Finest Conversational Experience Healthcare Chatbot for Patients

Adopting a Holistic Approach to Patient Services, Care and Management.
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Overview

Covid-19 pandemic has been a catalyst for Digital Transformation in healthcare. Since the pandemic began, there has been a 400 percent increase in telehealth visits and digital engagements between healthcare practitioners and patients. Further, the preferred channel of communication for the patients has moved beyond web and mobile to now social messaging platforms and asynchronous messaging platforms like SMS. According to a recent study from TechCrunch, there is a 40% increase in traffic on these channels. This is an opportunity for Hospitals and Healthcare Providers which will establish a presence on these new social media channels and open it up to interact with patients and prospects will stand to gain revenue and increase market share. This raises a question…

How can Hospitals and Healthcare Providers leverage these new asynchronous messaging channels to increase engagement with Patients and Customers?

With innovations in Natural Language Processing (NLP) powered by Artificial Intelligence (AI), bot technology has matured to a point where it can give a seamless experience to the end-users. Intelligent and smart chatbots are now helping hospitals to connect to patients more directly and effectively across communication channels. Going beyond the traditional web, mobile and phone IVR channels, using a chatbot as a component in an omnichannel healthcare strategy enables hospitals and healthcare organizations to expand their network. The overall healthcare chatbot market is projected to reach USD 314.3 million by 2023.

Major Drivers :

Rising Internet Connectivity and Smart Device Adoption
Organizational Initiatives to Boost the Use of Healthcare Chatbots
Need for Virtual Health Assistance for Patients

Opportunities :

Artificial Intelligence (AI) and Bot Technology
Social Media Platform-Oriented Chatbots
Cloud-based Deployment Models

Streebo’s SMART® Healthcare Chatbot

Streebo, a leading AI and Digital Transformation Company has created a very powerful, intelligent, and Pre-trained AI-Powered Chatbot for the Healthcare Industry. These bots are guaranteed to be 99% accurate and are pre-integrated with a wide variety of enterprise backend systems such as Epic, Cerner SAP, Oracle, among other Hospital Management & EHR Software and ERP systems. The AI-powered Conversational/Chatbot for Healthcare leverages leading Natural Language Processing (NLP) engines such as IBM Watson, Google Dialog, and Amazon Lex to extend this online experience to a variety of social media platforms such as WhatsApp, Facebook Messenger, SMS, Telegram, Signal, WeChat, Skype and voice-enabled platforms like phone IVR Systems, Google Home, Amazon Alexa.

By stffing your hospitals with these 24X7 available Intelligent Bots, healthcare providers can easily assist their patients and customers instantly and reduce their expenses as well. That is why these AI-powered Smart Healthcare Bots have a powerful return on investment as they can both improve sales and reduce costs for organizations deploying them.

Our AI Chatbot for Hospitals Supports Below mentioned Features

99% Accuracy

Omni-channel Solution

Secured

Multilingual Support for over 38 languages

Advance Analytics

Inbuilt Live Support

Improve SEO

Cross-sell & Upsell

Support for both Voice and Chat Channels

Request a Personalized Pre-Trained Bot Store Demo
from our Chatbot Experts

We ensure you’re matched with the right talent based on your requirement.

Business Benefits

0.5 to 0.7 USD is the average cost savings per interaction for the healthcare services that are using chatbots.

75-90% of healthcare queries will be handled by Chatbots by 2023.

Hence rolling out AI-Powered Healthcare Bots for Customers across channels will result in the following benefits :

Increased Patients Base and Revenue
Chatbots in the Healthcare Industry can increase the digital presence of healthcare organizations and provide ease of access to hospital services, which certainly helps in increasing the patient base thus resulting in increased revenue

Increased Inquiries
Chatbots can leverage existing digital properties like web, mobile and phone IVR systems with multiple digital channels such as WhatsApp, Facebook Messenger, Instagram, Signals, and SMS, among others to easily bring inquiries for their business.

Massive Call Reduction
Chatbot is preloaded with a healthcare providers’ most common FAQs and integrated with their enterprise backends and thus can address up to 80% of commonly asked Tier 1 support questions. Helps live agents to focus on critical issues, which helps in increased productivity.

Instant Response
This is an essential feature considering the emergencies of the patients, Chatbot provides round-the-clock availability, with the instant response across the channels including SMS.

Personalized Experience
Streebo’s Smart Bot aided with leading NLP engines gives timely medical advice and reminders as per the patients’ treatment schedule, certainly improves customer satisfaction and built trust.

Saves Cost
Having a Chatbot for the healthcare industry helps to save on the cost of call centers, resource costs & training costs for these operations.

Healthcare Bots for Customer extended on Web and Social Media Channels

Web Application Bot

WhatsApp Bot

Facebook Bot

SMS Bot

Drive Business Growth using Pre-Trained Smart Chatbots

99% Accurate
Pay-Per-Usage

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Why Streebo’s AI for Healthcare Provider Bots for Customers?

Streebo in collaboration with leading technology organizations like IBM, RedHat, Google, Amazon, and HCL Technologies has created a powerful and secured solution.

Key differentiators of Streebo’s Pre-Trained and pre-integrated AI-Powered Healthcare Bots for Customers:

Healthcare Domain Experience
Streebo’s Team with its healthcare domain intelligence and experience gained over the years building Conversational AI Chatbots for Customers deploys highly intelligent pre-trained Bot that can emulate business processes.

Omni-Channel Advantage
Streebo’s AI-powered customer chatbot for hospitals can be deployed across social media channels such as FB Messenger, WhatsApp, Instagram, Signals, WeChat, Skype, and even SMS. Bots can even be deployed to existing digital properties such as the website and mobile app. They can even handle voice requests on channels such as IVR, Amazon Alexa, and Google Home.

Multi-lingual Support
Conversational AI in healthcare service provides support to 38+ languages on chat as well as voice interface which gains more preference.

Pre-Integrated with Backends
Streebo’s Healthcare Bot comes in pre-integrated with a wide variety of enterprise backend systems such as Cerner, Epic, AllScripts, SAP, ServiceNow, Focus 9, Oracle Netsuite, among other Hospital Management Software and ERP systems.

Flexible Deployment Options
Streebo’s Pre-Trained Chatbots for Healthcare Providers can be deployed on-premise or on IBM Cloud, Microsoft Azure, Amazon AWS, or Google Cloud Platform.

99% Accurate Response
Streebo Chatbot comes with Guaranteed Bot Intelligence Index* of 99% (*BII= No. of questions answered correctly/No. of relevant questions asked).

Advance Chat Analytics
Streebo’s analytics dashboard is developed to record and display systemic data, metrics, preferences, and trends which eventually help in monitoring user interactions, and can be adapted accordingly to give relevant responses and take business decisions.

Lower Maintenance
Streebo’s Pre-Trained Chatbot is built using open standards such as Java and JavaScript. Streebo’s bot builder is optional development-only tooling, that customers can choose or they can directly develop and manage it using standard IDEs such as Eclipse and Visual Studio that significantly lowers app development costs as well as reduced support & maintenance costs.

Streebo’s Pre-trained Healthcare Voice & Chat Bot for Patients is Trained in the Following Operations

General FAQs

Clinic / Hospital Locator

Call Ambulance

Call Doctor for Emergency Visit

Schedule Doctor’s Appointment

Schedule Lab Appointment

Patient History & Health Records

Request for Reports

Patient Support and Query Resolution

Payment Transactions

Online Consulting

Medication Reminders

Generate Prescription

Feedbacks and Reviews

How a Hospital has Transformed the Customer (Patient) Experience using AI Powered Smart Bot

Learn more

Responsive Healthcare with Conversational Chatbot

Provide prompt response to frequently asked questions

Schedule appointment and consultation

Manage patient records and medical history

Provide patient records to doctors on demand

Notify the patient for upcoming appointments or tests

Attend to requests for admission, transfer, and discharge

Easily process payments and maintain records

Notify patient care teams about any emergency

Pricing Options

MVP (Minimum Viable Product) Chatbot includes:

3 transactional use cases

1 backend integrations

50 FAQ’s

Channels – Web, Mobile App, 1 Social media channel such as WhatsApp/Facebook messenger

Capex Option

You can choose to buy the MVP Bot. This option covers unlimited messages.

Opex Option

You can choose to Subscribe to the MVP Bot for a fixed monthly charge with no upfront setup fee.

Pay Per Usage

This is a conversation-based subscription and tied to the number of conversations & messages the bot handles.

Schedule your Bot demo today