Overview – A Pandemic Disruption
Further, a big shift has happened in consumer behavior as more and more folks are spending time on messaging channels. A recent Tech crunch study points out a 40% jump in traffic on messaging channels such as Facebook Messenger, WhatsApp and even SMS. Players that will recognize and respond to this change will stand to gain much.
What Marketeers can do to adapt and overcome the industry change?
As stated earlier, messaging apps are now in vogue with the target audience and companies that will open up these asynchronous messaging channels for customer interaction by leveraging NLP & AI will stand to gain market share, improve customer experience and decrease customer interaction costs.
Lastly, by adding Chatbot to their food ordering or any public-facing website, businesses can increase the average time spent by users on their web page which in turn has a direct effect on their SEO rankings. According to a recent Deloitte study, on an average, businesses improved their bounce rate by over 17% by deploying chatbots on their website.
Streebo’s SMART® Bots
By leveraging these NLP engines Streebo Smart Bots for Marketing extend the ordering experiences to a variety of social media platforms, mainly Facebook Messenger, WhatsApp, Google Chat, and SMS among others, along with traditional channels like the website and mobile app.
Streebo’s Conversational AI for Marketing makes the customer interaction effortless and faster. An increasing number of customers prefer it over the traditional web and mobile app interface.
By staffing your food & beverage business with these 24X7 available Intelligent Bots, businesses can increase their customer outreach and improve the lead to customer conversion. That is why these AI-powered Smart F & B Bots for Marketeers have a powerful return on investment as they can both improve business by upselling services and reduce costs for organizations deploying them. It is projected that food & beverage businesses will save over 8 billion dollars by leveraging chatbots through 2025.
Our AI-Powered Distribution and Food & Beverage
Chatbot Supports below mentioned Features
- 99% Accurate
- Advanced Analytics
- Inbuilt Live Agent Support
- Support for both Voice and Chat Channels
Our pre-trained ChatBot for Marketing is trained in the
following Operations for F&B and Distribution:
- Nearby Restaurants Locator
- Browse Food Menu
- Add to Cart
- View / Clear Cart
- Schedule Order
- Order Checkout and Make Payment
- Customize Order
- Track Order
- Return / Cancel Order
- Update Profile
- Provide Feedback with Form
- Product Reviews with Media Upload
- Offers and Promotions
- Reward Points / Gift Cards / Referral Bonus
- Popular Searches / Trending Items / Season Specials
Streebo’s SMART® Bots extended on Web and
Various Social Medias
Omnichannel Bot allows our clients to extend their outreach and customers can place orders through social media channels.
Multilingual Bot removes the language barrier with local language support, as bot provides support for 38+ languages on chat as well as voice interface which gains more preference.
Streebo Smart Bot increases ease of access to the services by automating business processes and having all restaurants, their menus, and payments at customers’ fingertips in a single chat window.
Chatbot provides round-the-clock customer assistance on the channel of their choice. This significantly increases Customer Satisfaction and Customer Retention rates.
As the chatbot handles customer queries and saves on query resolution time & effort – this, in turn, decreases the cost of a call center.
The bot can engage your users on your website thus increasing your session time and reducing your bounce rate. This improves SEO page ranking and improves lead generation by an average of 17% thus even making your online ad spending more effective.