Chatbot & Virtual Assistants for Agents @ a Retail Bank

The pandemic has disrupted how Banks operate with Branchless banking becoming a norm. Online and mobile banking are successful alternatives due to their convenience. Agents that are a bridge between the consumer and the bank leverage these web and mobile apps to interact with the Banking services. However, now with social media channels evolving and more and more consumers shifting to asynchronous messaging there is an opportunity for banks to now tap into these new messaging channels to streamline their communication with both Agents and end customers. A recent TechCrunch study showed a 40% jump in messaging app usage during the course of the pandemic. This is an irreversible change and deploying more and more humans to manage these messaging channels is not a scalable solution – so the question on the table is ….

What Banks can do to adapt and overcome the Industry Change

The advent of Artificial Intelligence (AI) and advancements in Natural Language Processing (NLP) has given birth to Chatbots or Virtual Assistants or Bots like they are popularly called. These chatbots if trained and deployed correctly, can manage the communication between agents and consumers for Banks. These Chatbots create an opportunity to leverage unprecedented channels such as Facebook Messenger, WhatsApp, SMS, Amazon Alexa, Google Assistant, Siri, etc. for agents and banks to interact with their end customers. The Retail Banking Agent Chatbot allows to shift through these channels quickly and efficiently, enabling more personalized approaches to increase sales and collections reduce operations costs, and saves time & effort.
Streebo a leading AI and Digital Transformation Company has created a highly intelligent, Pre-trained AI-Powered Agent Chatbot for Retail Banking. These bots are 99% accurate and are pre-integrated with a wide variety of Core Banking softwares such as EdgeVerve Finacle, Oracle FLEXCUBE Core Banking, and SAP Core Banking Services among others. Moreover, these Bots leverage leading Natural Language Processing (NLP) engines such as IBM Watson, Google Dialog, and Amazon Lex to extend these commerce experiences to a variety of social media platforms.

Bots for Retail Banking Agent made 65% of Consumers believe ‘customer service’ was smooth. Further, 47% of consumers would buy items from Chatbots and 57% of consumers are interested in chatbots for their instantaneity. By staffing Retail Banking with these 24X7 available Intelligent Bots, Banks can empower their agents to both cross-sell and improve their customer satisfaction by an average of 23% thus reducing their call center costs as well. That’s why these AI-powered Retail Banking bots have a powerful ROI as they can both improve sales and reduce costs for organizations deploying them.

Business Benefits of Deploying Agent Bots
for Retail Banking

Juniper Research predicts that 53% of interactions in banks will be automated by the end of 2022 using chatbots. Accenture research shows that 57% of companies agree that chatbots can result in large ROI with minimal effort.

Hence, by rolling out AI-Powered Retail Banking Bots for Agents and adopting Conversational Banking across channels banks will see the following benefits:
Chatbot-for-Agents-of-a-Retail-Bank Improved Customer Engagement
Agents can interact with a Chatbot that is tireless & consistent and can provide precise knowledge every time for an Agent’s support
Chatbot-for-Agents-of-a-Retail-Bank Increased Agents Productivity
Chatbot reduces the need for physical meetings, as agents can assist their prospects and customers as and when needed, no matter when and where they are.
Chatbot-for-Agents-of-a-Retail-Bank Personalized Marketing Strategies
Chatbot can help by gathering initial information and analysis about a service case before handing it off to an Agent.
Chatbot-for-Agents-of-a-Retail-Bank Extensive Agent Support
Provide a worklist to an Agent along with guidance and recommendations as they have to handle a variety of cases in a day.
Chatbot-for-Agents-of-a-Retail-Bank 24/7 Service
Agents can interact with a Chatbot that is tireless & consistent and can provide precise knowledge every time for an Agent’s support.
Chatbot-for-Agents-of-a-Retail-Bank Reduced Operational Cost
Having a Chatbot in your Agent’s Force results in a decreased operational cost & remarkably increases the conversion rate.
Chatbot-for-Agents-of-a-Retail-Bank Increased Lead Generation and Qualification
Agents can leverage the bank’s digital properties or multiple digital channels such as WhatsApp, Facebook Messenger, SMS, among others to easily reach out to their connections to generate leads and qualify those leads with relevant questions.

Retail Banking Bots for Agent extended on the Web,
Mobile and Social Media Channels

Chatbot-for-Agents-of-a-Retail-Bank WebApp
Chatbot-for-Agents-of-a-Retail-Bank Messenger
Chatbot-for-Agents-of-a-Retail-Bank WhatsApp
Artificial-Intelligence-Powered-Bot-for-Healthcare-Pharmacy-Dealer SMS

Why Streebo’s Retail Banking Bots for Agent?

Streebo in collaboration with leading technology organizations like IBM, RedHat, Google, Amazon, and HCL Technologies has created a powerful and secured solution.

Key differentiators of Streebo’s Pre-Trained and pre-integrated AI-Powered Retail Banking Bots for Agents:
Chatbot-for-Agents-of-a-Retail-Bank Built-in Domain Intelligence
Streebo’s Team with its dozens of customers in Retail Banking Conversational AI Chatbots for Agents holds deep domain knowledge in collaboration with its technology partner deploys highly intelligent pre-trained Retail Banking Agent Bots that can emulate business processes of various Retail Banks.
Chatbot-for-Agents-of-a-Retail-Bank Omni-Channel Experience
Streebo’s Retail Banking Agent Chatbot can be deployed across social media channels such as FB Messenger, WhatsApp, WeChat, Skype, and even SMS. They can even handle voice channels such as IVR, Amazon Alexa, and Google Home. Bots can even be deployed to existing digital properties such as the website and mobile App.
Chatbot-for-Agents-of-a-Retail-Bank Flexible Deployment Models
Streebo’s Pre-Trained Conversational AI Retail Banking Agent can be deployed on-premise or on IBM Cloud, Microsoft Azure, Amazon AWS, or Google Cloud Platform.
Chatbot-for-Agents-of-a-Retail-Bank 99% Intelligent Bot
Streebo Chatbot comes with Guaranteed Bot Intelligence Index* of 99% (*BII= No. of questions answered correctly/No. of relevant questions asked)
Chatbot-for-Agents-of-a-Retail-Bank Pre-Integrated with Backends
Streebo’s Retail Banking Bot for Agent comes in pre-integrated with Core Banking Solutions such as EdgeVerve Finacle, Oracle FLEXCUBE Core Banking and SAP Core Banking Services among others.
Chatbot-for-Agents-of-a-Retail-Bank Advanced Chat Analytics
Streebo’s analytics dashboard is developed to record and display systemic data, metrics, preferences, and trends which eventually help in monitoring user interactions, and can be adapted accordingly to give relevant responses and take business decisions.
Chatbot-for-Agents-of-a-Retail-Bank Lower TCO
Streebo’s Pre-Trained Retail Banking Agent Chatbot is built using open standards such as Java and JavaScript. Streebo’s bot builder is optional development-only tooling that the customer can choose or they can directly develop and manage it using standard IDEs such as Eclipse and Visual Studio that significantly lower app development costs as well as reduced support & maintenance costs.

Our AI-Powered Retail Banking Chatbot for Agents Supports Below Features

Chatbot-for-Agents-of-a-Retail-Bank Omni-channel Solution
Chatbot-for-Agents-of-a-Retail-Bank Multi-Lingual
Chatbot-for-Agents-of-a-Retail-Bank Inbuilt Live Agent Support
Chatbot-for-Agents-of-a-Retail-Bank Supports Voice and Chat
Chatbot-for-Agents-of-a-Retail-Bank Secured
Chatbot-for-Agents-of-a-Retail-Bank Advanced Analytics

Our Pre-trained Retail Banking Chatbot for Agents are trained in the following Retail Operations

Chatbot-for-Agents-of-a-Retail-Bank FAQs (Frequently Asked Questions)
Chatbot-for-Agents-of-a-Retail-Bank Branch Locator
Chatbot-for-Agents-of-a-Retail-Bank Browse Products Details
Chatbot-for-Agents-of-a-Retail-Bank Generate a Quote
Chatbot-for-Agents-of-a-Retail-Bank Apply for a Loan
Chatbot-for-Agents-of-a-Retail-Bank Create an Account
Chatbot-for-Agents-of-a-Retail-Bank Manage Service Request
Chatbot-for-Agents-of-a-Retail-Bank Customer Support and Query Resolution
Chatbot-for-Agents-of-a-Retail-Bank Underwriting
Chatbot-for-Agents-of-a-Retail-Bank Payment and Repayment Transactions
Chatbot-for-Agents-of-a-Retail-Bank Settlements
Chatbot-for-Agents-of-a-Retail-Bank Track status of Loan Account
Chatbot-for-Agents-of-a-Retail-Bank Update Profile
Chatbot-for-Agents-of-a-Retail-Bank Document Upload
Chatbot-for-Agents-of-a-Retail-Bank Worklist Management
Chatbot-for-Agents-of-a-Retail-Bank Feedbacks and Reviews
Chatbot-for-Agents-of-a-Retail-Bank Offers and Promotions
Chatbot-for-Agents-of-a-Retail-Bank Smart Assist – Product Recommendations based on Credit Scores

Pricing Options

MVP (Minimum Viable Product) Bot includes

Chatbot-for-Corporate-Banking 3 transactional use cases
Chatbot-for-Corporate-Banking 1 backend integrations
Chatbot-for-Corporate-Banking 50 FAQ’s
Chatbot-for-Corporate-Banking Channels – Web, Mobile App, 1 Social media channel such as WhatsApp/Facebook Messenger

Capex Option

Chatbot-for-Corporate-Banking You can choose to buy the MVP Bot.

Opex Option

Chatbot-for-Corporate-Banking You can choose to Subscribe to the MVP Bot at no upfront setup fee.

Pay Per Usage

Chatbot-for-Corporate-Banking This is a conversation-based subscription and tied to the number of conversations, hence there is no constraint on the scope.