Chatbot & Virtual Assistants for Agents @ a Retail Bank

What Banks can do to adapt and overcome the Industry Change

Bots for Retail Banking Agent made 65% of Consumers believe ‘customer service’ was smooth. Further, 47% of consumers would buy items from Chatbots and 57% of consumers are interested in chatbots for their instantaneity. By staffing Retail Banking with these 24X7 available Intelligent Bots, Banks can empower their agents to both cross-sell and improve their customer satisfaction by an average of 23% thus reducing their call center costs as well. That’s why these AI-powered Retail Banking bots have a powerful ROI as they can both improve sales and reduce costs for organizations deploying them.
Business Benefits of Deploying Agent Bots
for Retail Banking
Hence, by rolling out AI-Powered Retail Banking Bots for Agents and adopting Conversational Banking across channels banks will see the following benefits:

Agents can interact with a Chatbot that is tireless & consistent and can provide precise knowledge every time for an Agent’s support

Chatbot reduces the need for physical meetings, as agents can assist their prospects and customers as and when needed, no matter when and where they are.

Chatbot can help by gathering initial information and analysis about a service case before handing it off to an Agent.

Provide a worklist to an Agent along with guidance and recommendations as they have to handle a variety of cases in a day.

Agents can interact with a Chatbot that is tireless & consistent and can provide precise knowledge every time for an Agent’s support.

Having a Chatbot in your Agent’s Force results in a decreased operational cost & remarkably increases the conversion rate.

Agents can leverage the bank’s digital properties or multiple digital channels such as WhatsApp, Facebook Messenger, SMS, among others to easily reach out to their connections to generate leads and qualify those leads with relevant questions.
Retail Banking Bots for Agent extended on the Web,
Mobile and Social Media Channels







