Transforming Retail Operations

Unleashing the Potential of Generative AI and LLMs
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In recent times, the prominence of artificial intelligence (AI) has grown exponentially, particularly with the emergence of generative AI chatbots and large language models (LLMs). These advancements have reignited interest in AI systems and sparked curiosity about their implications for business outcomes. Retailers stand to benefit significantly from the integration of generative AI technologies, with potential efficiency gains ranging from five to 100 times, specifically in sales and general administrative tasks as per Forrester’s report. What used to require hours or even days to complete can now be achieved within minutes, empowering retailers to streamline operations, enhance productivity, and provide exceptional customer service.

According to Business Insider’s report, in 2021, the global market size of AI in the retail industry reached USD 5.79 billion, and it is projected to witness a robust compound annual growth rate (CAGR) of over 23.9% from 2022 to 2030. This significant growth is driven by several factors, including the continuous increase in internet users, the proliferation of smart devices, the growing demand for surveillance and monitoring in physical stores, government initiatives focused on digitization and rapid advancements in AI. These factors collectively contribute to the expansion and adoption of new-age AI technologies in the retail sector, paving the way for innovative solutions and transformative advancements in the industry.

In this article, we aim to delve into how the strategic adoption of Generative AI & LLM powered chatbot solutions in retail businesses, will enable enterprises to discover fresh pathways for expansion and uncover the profound impacts on overall performance, exploring how marketers can harness these new-gen AI tools.

Why Should Retailers Embrace Generative AI and LLMs?

Generative AI and LLMs offer a powerful solution to overcome the challenges faced by early retail chatbots. Traditional chatbots often fell short in meeting customer expectations, resulting in unsatisfactory experiences. Juniper’s data reveals that a mere 17% of retail chatbot users utilized them for product searches, with only 7% relying on them for recommendations.

However, the introduction of generative AI and LLMs has potential to revolutionize the retail industry. These advanced solutions address the limitations of traditional chatbots by handling intricate customer inquiries effectively. With their sophisticated capabilities, generative AI and LLMs-based solutions automate ordering and inventory management while enhancing customer experiences with context aware responses.

These technologies bridge the gap between customer expectations and the capabilities of early chatbots. Retailers can now streamline operations, optimize efficiency, and deliver exceptional customer satisfaction through the adoption of generative AI-powered solutions.

Do you know?

According to a forecast by the research analyst firm IHL Group, the adoption of generative AI technologies in retail is expected to contribute a staggering $9.2 trillion to the industry by 2029.

This forecast highlights the immense economic potential that Generative AI holds for retailers, further emphasizing the importance of leveraging these tools effectively. By harnessing generative AI’s capabilities, retailers can not only drive operational efficiency but also tap into substantial financial gains that can propel their businesses forward in the dynamic marketplace.

Decreased Operational Cost as the customer queries will be handled via chatbot itself and will remarkably increase the conversion rate by 15%.

Increased Revenue & Customer Outreach because of the extended presence on multiple digital channels such as WhatsApp, Facebook Messenger, SMS, Telegram, Signal, WeChat, Skype, among others.

Increased Productivity by automating business processes.

Round the clock Customer Query Resolution which will significantly increase Customer Satisfaction rate and Customer Retention rate

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Chatbots Use Cases in Retail Industry


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Product Search & Discovery Bot


Store Locator Bot


Order Processing Bot


Promotions and Trivia Bot

Retail Chatbot extended on Social Media Channels

Artificial-Intelligence-Powered-Bot-for-Healthcare-Pharmacy-Dealer Facebook Messenger Bot
Artificial-Intelligence-Powered-Bot-for-Healthcare-Pharmacy-Dealer WhatsApp Bot
Artificial-Intelligence-Powered-Bot-for-Healthcare-Pharmacy-Dealer SMS Bot
Artificial-Intelligence-Powered-Bot-for-Healthcare-Pharmacy-Dealer Telegram Bot

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Why Streebo’s Retail Bots

Streebo, in collaboration with leading technology organizations like IBM, RedHat, Google & Amazon has created a powerful and secured solution. This solution can be integrated into most the e-commerce engine such as HCL Commerce, Magento, Shopify, Oracle Commerce, SAP Hybris Commerce and can be extended to various social media channels.

Key differentiators of Streebo’s Pre-Trained and pre-integrated AI-Powered Retail Bots for Customers:
Artificial-Intelligence-Powered Built-in Domain Intelligence
Streebo in collaboration with its technology partner deploys highly intelligent pre-trained Bots that can emulate business processes pertaining to the retail Industry.
Artificial-Intelligence-Powered Omni-Channel Experience
Streebo’s Retail Bot can be deployed across social media channels such as WhatsApp, Facebook Messenger, SMS, Telegram, Signal, WeChat, Skype, among others. They can even handle voice channels such as IVR, Amazon Alexa, and Google Home. Bots can even be deployed to on web (existing E-commerce site) and mobile (existing mobile app)
Artificial-Intelligence-Powered Pre-Integrated with Backends
Streebo’s Retail Bot comes in pre-integrated with E-commerce engines such as HCL Commerce, Magento, Shopify, Oracle Commerce, SAP Hybris Commerce, among others.
Artificial-Intelligence-Powered Flexible Deployment Models
Streebo’s Pre-Trained Retail Bot can be deployed on-premises or on IBM Cloud, Microsoft Azure, Amazon AWS, or Google Cloud Platform.
Artificial-Intelligence-Powered Ease of Development & Maintenance
Streebo’s Pre-Trained Retail Bot is built using open standards such as Java and JavaScript. Also comes bundled in with Streebo’s bot Builder a low code no code tooling to assemble, integrate and manage the bot. Thus, making it easy for both line of business and people in IT with minimal or no background in Artificial Intelligence to assemble, integrate and manage the bot moving forward. Streebo’s bot builder is an optional development only tooling that customer can choose or they can directly develop and manage it using standard IDEs such as Eclipse and Visual Studio
Artificial-Intelligence-Powered Chat Analytics
Streebo’s analytics dashboard is developed to record and display systemic data, metrics, preferences, and trends which eventually help in monitoring user interactions, and can be adapted accordingly to give relevant responses and take business decisions.

Our AI-Powered Retail Chatbot Supports Below mentioned Features

Artificial-Intelligence-Powered Guaranteed Bot Intelligence Index of 99%(*BII = No of ques answered correctly/no of relevant ques asked)
Artificial-Intelligence-Powered Omni-channel Solution
Artificial-Intelligence-Powered Secured
Artificial-Intelligence-Powered Multilingual Support with support for over 38 languages
Artificial-Intelligence-Powered Support for both voice and chat channels
Artificial-Intelligence-Powered Inbuilt Live Agent Support
Artificial-Intelligence-Powered Support Feature Phone
Artificial-Intelligence-Powered Advanced Analytics

Our pre-trained Retail Bots are trained in the following Retail Operations

Artificial-Intelligence-Powered FAQs (Frequently Asked Questions)
Artificial-Intelligence-Powered Browse Products
Artificial-Intelligence-Powered Purchase Management
Artificial-Intelligence-Powered Online Payment
Artificial-Intelligence-Powered Profile Management
Artificial-Intelligence-Powered Product Reviews
Artificial-Intelligence-Powered Wallet
Artificial-Intelligence-Powered Gift Cards
Artificial-Intelligence-Powered Store Locator
Artificial-Intelligence-Powered Digital Cognification between Chatbot and Webpage
Artificial-Intelligence-Powered Order Tracking
Artificial-Intelligence-Powered Return/Cancel Order
Artificial-Intelligence-Powered Smart Assist – Product Recommendations based on Purchased/Browsed Items
Artificial-Intelligence-Powered Push Notification to Multimedia Channels
Artificial-Intelligence-Powered Offers and Promotions
Artificial-Intelligence-Powered Contact Us/Customer Support (Live Agent)

Pricing Options

MVP (Minimum Viable Product) bot includes

Artificial-Intelligence-Powered 3 transactional use cases
Artificial-Intelligence-Powered 1 backend integrations
Artificial-Intelligence-Powered 50 FAQ’s
Artificial-Intelligence-Powered Channels – Web, Mobile App, 1 Social media channel such as WhatsApp/Facebook Messenger

Capex Option

Artificial-Intelligence-Powered You can choose to buy the MVP Bot.

Opex Option

Artificial-Intelligence-Powered You can choose to Subscribe to the MVP Bot at no upfront setup fee.

Pay Per Usage

Artificial-Intelligence-Powered This is a conversation-based subscription and tied to the number of conversations, hence there is no constraint on the scope.

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