Artificial Intelligence Powered Chatbots for Customers @ Retail Pharmacy
Pandemic 2020 disrupted the entire Healthcare & Pharmaceutical industry Retail Pharmacies were no exception as they saw demand for healthcare products fluctuating like never before. Patient communication channels had shifted from in-person to more digital or on-call.
Most patients who have queries related to the availability of healthcare products/drugs, or recommended doses of any drugs, now use phone as the communication mechanism and Retail Pharmacies are finding it hard to keep up with the surge in call volume and adding more resources to the call center is not a scalable solution.
With the advancements in Artificial Intelligence and Natural Language Processing it is now possible to supplement the call center staff with Chatbots that can take over inquiry processing.
Streebo, a leading Artificial Intelligence company in conjunction with technology companies like IBM, Google and Amazon has developed a pre-trained bot specifically for Healthcare Pharmacy customers that is capable of handling major day-to-day operations. Streebo’s bots are guaranteed to be Trained until 99% Accurate and it can handle customers queries about the availability of drugs managing prescriptions, and even automatic refills. The Pre-Trained bots can be deployed on Web, Mobile App, and asynchronous channels such as Facebook Messenger, WhatsApp, Signal, Telegram, and even SMS.
Most patients who have queries related to the availability of healthcare products/drugs, or recommended doses of any drugs, now use phone as the communication mechanism and Retail Pharmacies are finding it hard to keep up with the surge in call volume and adding more resources to the call center is not a scalable solution.
With the advancements in Artificial Intelligence and Natural Language Processing it is now possible to supplement the call center staff with Chatbots that can take over inquiry processing.
Streebo, a leading Artificial Intelligence company in conjunction with technology companies like IBM, Google and Amazon has developed a pre-trained bot specifically for Healthcare Pharmacy customers that is capable of handling major day-to-day operations. Streebo’s bots are guaranteed to be Trained until 99% Accurate and it can handle customers queries about the availability of drugs managing prescriptions, and even automatic refills. The Pre-Trained bots can be deployed on Web, Mobile App, and asynchronous channels such as Facebook Messenger, WhatsApp, Signal, Telegram, and even SMS.
Business Benefits
Enhanced Customer Service experience with reduced waiting time.
Decreased operational cost as the major operations gets taken over by the Bot.
Increase in revenue with repeat orders due to timely refill reminders to routine customers.
Why Streebo’s Healthcare Pharmacy Customers Chatbot?
Key differentiators of Streebo’s Pre-Trained and pre-integrated AI-Powered Retail Pharmacy chatbot for Customers:
Built-in Domain Intelligence Streebo, in collaboration with its technology partner, deploys highly intelligent pre-trained bots for pharmacy customers that can emulate business processes pertaining to retail pharmacies. manufacturing industry.
99% Intelligent BotIf you ask 100 relevant questions to Streebo’s Smart Bots they come with a guaranteed to answer atleast 99 of them correctly
Omni-Channel ExperienceStreebo’s pharmacy bot can be deployed across multiple channels apart from its web and a mobile app, such as internal messaging channels like Microsoft Teams, IBM slack, HCL SameTime, and social media channels like Facebook Messenger, Telegram, Signal, WeChat, WhatsApp, and even SMS.
Integrated with BackendsStreebo’s healthcare pharmacy bot can be integrated with most of the ERP systems such as SAP, JD Edwards, Oracle, or customer relationship management systems such as Salesforce or SugarCRM in use.
Flexible Deployment ModelsStreebo’s pre-trained pharmacy bot can be deployed on-premises or on IBM Cloud, Microsoft Azure, Amazon AWS, or Google Cloud Platform.
Ease of Development & Maintenance Streebo’s Pre-Trained pharmacy bot is built using open standards such as Java and Javascript. Also comes bundled in with Streebo’s Pre-Tranied Bot a low code no code tooling to assemble, integrate and manage the bot. Thus, making it easy for both Pharmacy staff and people in IT with minimal or no background in Artificial Intelligence to assemble, integrate and manage the bot moving forward. Streebo’s Pre-Tranied Bot is an optional development only tooling that customer can choose or they can directly develop and manage it using standard IDEs such as Eclipse and Visual Studio
Chat AnalyticsStreebo’s analytics dashboard is developed to record and display systemic data, metrics, preferences, and trends which eventually help in monitoring user interactions, and can be adapted accordingly to give relevant responses and take business decisions.
Our AI-Powered Pharmacy Chatbot Supports Below Mentioned Features
99% Guaranteed accuracy
Support for both voice and chat channels 
Omni-channel Solution
Built-in Live Agent support
Secured
Advanced Analytics
Multilingual Support with support for over 38 languages
Pre-Integrated with Enterprise backendsOur Pre-trained Pharmacy Bots are Trained in the Following Operations
Store Locator
Search Product
Set Refill Reminder
Add Prescription
FAQs (Frequently Asked Questions)
Purchase Products
Order Management
Complaint Management
Profile ManagementPricing Options
MVP (Minimum Viable Product) bot includes:
3 transactional use cases
1 backend integrations
50 FAQ’s
Channels – Web, Mobile App, 1 Social media channel such as WhatsApp/Facebook MessengerCapex Option
You can choose to buy the MVP Bot.Opex Option
You can choose to Subscribe to the MVP Bot at no upfront setup fee.Pay Per Usage
This is a conversation-based subscription and tied to the number of conversations, hence there is no constraint on the scope.Check out this video to see our bot in action
