Streebo SMART® Financial Services Bot for Marketing

Post pandemic, enterprises are experiencing a rise in contactless and asynchronous communication through mobile. A significant increase has been observed in the usage of social media and messaging platforms among end-users. A recent Tech Crunch study noted a 40% jump in the usage of social media platforms such as Facebook Messenger, WhatsApp, Skype, and SMS. This change in customer behavior accelerated the already trending adoption of asynchronous channels and digital communications in the financial services industry. Financial Institutes (FIs) that will leverage these asynchronous communication channels to interact with their prospects and customers stand to acquire new customers and gain market share. So, the question is…

What Financial Institutes can do to adapt and take advantage of the Industry Change

With the advancements in Artificial Intelligence (AI), particularly in Natural Language Processing (NLP) technology, it is now possible to deploy automated and scalable Chatbots or Virtual Assistant solutions to interact with customers or prospects over social media channels. Chatbots and Virtual Assistants powered by Artificial Intelligence can emulate human conversations and provide seamless yet secured interactions to end-users over these social media channels. The digital experience now has to move beyond the web & mobile, and financial services institutes have to think about giving an omnichannel experience including a conversational interface. Using the chatbot as a component in an omnichannel financial services strategy enables financial services institutes to expand their network. By utilizing these newer channels such as Facebook Messenger, WhatsApp, SMS, Amazon Alexa, Google Assistant, Siri, etc. for their prospective interactions.
With the help of a conversational AI, Financial Institutes can boost operational efficiency and “rightsizing” headcount based on evolving demand. Growing the top line through enhanced personalized targeting of offers and optimization of sales processes using Chatbots/Virtual Agents. Lastly, by adding Chatbot to their web page financial institutes can increase the average time spent on their web page which in turn has a direct effect on their SEO rankings. According to a recent Deloitte study, on an average, financial institutes improved their bounce rate by over 17% by deploying chatbots on their website. A report from Salesforce reveals that only 32% of companies in the finance industry currently use AI chatbots, and 37% are planning to start using them within 18 months.

Streebo’s SMART® Bots

Streebo a leading AI and Digital Transformation Company has created an immensely powerful, intelligent, and Pre-trained AI Powered Chatbot for Financial Services. These bots are guaranteed to be 99% accurate and are pre-integrated with a wide variety of CRMs, Campaign Management Systems, Core Financial Systems Software and Payment Systems. Moreover, these Bots leverage leading Natural Language Processing (NLP) engines such as IBM Watson Assistant, Amazon Lex, and Google Dialogflow to extend these commerce experiences to a variety of social media platforms.

Streebo’s Financial Services Chatbot for Marketing includes advanced reporting and analytics to gain better insights into acquired leads. That is why Streebo’s AI Powered Financial Services Chatbot for prospects has a powerful ROI as it can improve lead conversion ratio and thus increase revenue for organizations deploying them.

AI Powered Conversational Interface extended on Social Media Channels

Chatbot-for-Agents-of-a-Retail-Bank WebApp
Chatbot-for-Agents-of-a-Retail-Bank FB Messenger
Chatbot-for-Agents-of-a-Retail-Bank WhatsApp
Artificial-Intelligence-Powered-Bot-for-Healthcare-Pharmacy-Dealer SMS

Business Benefits

A recent survey conducted by Statista revealed that 54% of responders find that chatbots are somewhat effective, and 33% consider marketing service chatbots very effective.

Hence by adopting Streebo’s SMART Conversational Marketing Bot across channels and making existing digital properties omnichannel will help financial institutes with the following benefits:
Increased Lead Generation and Qualification

Bot can leverage digital properties such as web & mobile app, and multiple digital channels such as WhatsApp, Facebook Messenger, SMS, among others to easily reach out to new and existing connections to generate leads and qualify those leads with relevant questions.
Improved SEO

The bot can engage users on a financial services’ website thus increasing the session time and significantly reducing bounce rate. This improves SEO page ranking and improves leads generation by an average of 23% thus even making the organizational online ad spending more effective.
Improved Agent Productivity

hatbot can help by gathering initial information and analysis about a service case before handing it off to an Agent. Chatbot also handles customer service requests without human intervention which reduces the workload for an Agent.
Improved Customer Engagement

NLP-aided features and transactional agility will not only improve engagement by educating the customer but drive adoption amongst the dormant loan accounts, also sends important notifications and reminders.
Reduced Marketing Cost

Having a Financial Services Chatbot for Marketing in your Team results in a significant decrease in marketing and promotion costs and a remarkable increase in the lead to conversion ratio.
Provide Financial Advice

Chatbot can keep track of customer accounts, analyze their spending habits and recommend a budget or savings plan. In addition to dealing with all consumer requests, the chatbot can advise customers on their financial health.

Our AI Powered Financial Services Chatbot Supports Below Mentioned Features

Chatbot-for-Agents-of-a-Retail-Bank Omni-channel Solution
Chatbot-for-Agents-of-a-Retail-Bank Secured Architecture
Chatbot-for-Agents-of-a-Retail-Bank Multilingual Support for over 38 languages
Chatbot-for-Agents-of-a-Retail-Bank Support for both voice and chat channels
Chatbot-for-Agents-of-a-Retail-Bank Advance Chat Analytics
Chatbot-for-Agents-of-a-Retail-Bank 99% Accuracy
Chatbot-for-Agents-of-a-Retail-Bank Cross-sell & Upsell
Chatbot-for-Agents-of-a-Retail-Bank Improve SEO

Streebo’s Pre-Trained Financial Services Chatbot for Customers and Prospects is Trained in the Following Marketing Operations

Chatbot-for-Agents-of-a-Retail-Bank Answer FAQs (Frequently Asked Questions)
Chatbot-for-Agents-of-a-Retail-Bank Eligibility Checks of a Customer
Chatbot-for-Agents-of-a-Retail-Bank Browse Products Details
Chatbot-for-Agents-of-a-Retail-Bank Generate A Quote
Chatbot-for-Agents-of-a-Retail-Bank Apply for a Loan
Chatbot-for-Agents-of-a-Retail-Bank Create an Account
Chatbot-for-Agents-of-a-Retail-Bank Manage Service Request
Chatbot-for-Agents-of-a-Retail-Bank Update Profile
Chatbot-for-Agents-of-a-Retail-Bank Track status of Loan Account
Chatbot-for-Agents-of-a-Retail-Bank Interact with e-Commerce Platforms
Chatbot-for-Agents-of-a-Retail-Bank Payment and Repayment Transactions
Chatbot-for-Agents-of-a-Retail-Bank Customer Support and Query Resolution
Chatbot-for-Agents-of-a-Retail-Bank Document Upload
Chatbot-for-Agents-of-a-Retail-Bank Feedbacks and Reviews
Chatbot-for-Agents-of-a-Retail-Bank Offers and Promotions
Chatbot-for-Agents-of-a-Retail-Bank Rewards for Consumer

Why Streebo’s Marketing Chatbot for Financial Services?

Streebo in collaboration with leading technology organizations like IBM, RedHat, Google, Amazon, and HCL Technologies has created a powerful and secured solution.

Key differentiators of Streebo’s Pre-Trained and pre-integrated AI Powered Financial Services Chatbot:
Chatbot-for-Agents-of-a-Retail-Bank SMART Bots with Built-in Domain Intelligence
Streebo’s Financial Services AI Chatbots holds deep domain knowledge that can emulate business processes of various Financial Services.
Chatbot-for-Agents-of-a-Retail-Bank Omnichannel Marketing
Marketing Bot can be deployed across social media channels such as FB Messenger, WhatsApp, WeChat, Skype, and even SMS. They can even handle voice channels such as IVR, Amazon Alexa, and Google Home Bots can even be deployed to existing digital properties such as the Website and Mobile App.
Chatbot-for-Agents-of-a-Retail-Bank Pre-Integrated with Backends
Streebo’s Financial Services Bot comes in pre-integrated with Financial Services Packaged Solutions from companies like IBM, Finacle, Oracle and SAP s among others.
Chatbot-for-Agents-of-a-Retail-Bank Flexible Deployment
Streebo’s Pre-Trained Conversational AI for Financial Services can be deployed on-premise or on IBM Cloud, Microsoft Azure, Amazon AWS, or Google Cloud Platform.
Chatbot-for-Agents-of-a-Retail-Bank 99% Accuracy
Streebo Chatbot comes with Guaranteed Bot Intelligence Index* of 99% (*BII= No. of questions answered correctly/No. of relevant questions asked).
Chatbot-for-Agents-of-a-Retail-Bank Advance Chat Analytics
Streebo’s analytics dashboard is developed to record and display systemic data, metrics, preferences, and trends which eventually help in monitoring user interactions, and can be adapted accordingly to give relevant responses and take business decisions.
Chatbot-for-Agents-of-a-Retail-Bank Lower Maintenance
Streebo’s Pre-Trained Financial Services Chatbot is built using open standards such as Java and JavaScript. Streebo’s bot builder is optional development-only tooling that the customer can choose or they can directly develop and manage it using standard IDEs such as Eclipse and Visual Studio that significantly lower app development costs as well as reduced support & maintenance costs.
Chatbot-for-Generic-Customer-Service Standard Architecture
Build on Natural Language Processing engines such as Amazon Lex, Google Dialog, and IBM Watson Assistant, Streebo’s Smart Bots are built on robust software. Application Platform technologies include support for standard J2EE engines including IBM WebSphere or JBOSS and can be deployed as standard Docker and Kubernetes packages on platforms such as RedHat OpenShift.

Pricing Options

MVP (Minimum Viable Product) bot includes:

Chatbot-for-Prospect-for-Financial 3 transactional use cases
Chatbot-for-Prospect-for-Financial 1 backend integrations
Chatbot-for-Prospect-for-Financial 50 FAQ’s
Chatbot-for-Prospect-for-Financial Channels – Web, Mobile App, 1 Social media channel such as WhatsApp/Facebook Messenger

Capex Option

Chatbot-for-Prospect-for-Financial You can choose to buy the MVP Bot. This option covers unlimited messages.

Opex Option

Chatbot-for-Prospect-for-Financial You can choose to Subscribe to the MVP Bot for a fixed monthly charge with no upfront setup fee.

Pay Per Usage

Chatbot-for-Prospect-for-Financial This is a conversation-based subscription and tied to the number of conversations & messages the bot handles.