Artificial Intelligence Powered
Citizen Self Service Bot for Government Health Agency

A medical emergency can happen anytime to anyone and provide assistance and accurate information is the key in this critical situation. The demand for healthcare services has increased manyfold during Covid-19. In this situation providing service to patients and responding to inquiries on time is quite challenging. government health agencies are finding it hard to keep up with the surge in call volume and adding more human resources to the help center is not a scalable solution. Government health agencies are also required to re-evaluate how they can leverage technology, and deliver support and critical information to their citizens on various digital channels, such as SMS, WhatsApp, Facebook Messenger, voice agents like Google Home, and Amazon Alexa to increase the outreach and support their citizens.

What health agencies can do
to adapt and overcome
the situation

Streebo, a leading Artificial Intelligence (AI) and a Digital Transformation Company has created a potent, intelligent AI-Powered Citizen Self Service chatbot that will be pre-trained with the aim of assisting the public. This bot can be pre-integrated with most of the Government/helpdesk management systems. Moreover, the bot leverages leading Natural Language Processing (NLP) engines such as IBM Watson, Google Dialog, and Amazon Lex to extend this support to multiple social media channels, such as Facebook Messenger, WhatsApp, Telegram, Signal WeChat, and even SMS.

Benefits for Citizens

By rolling out AI-Powered Citizen Self service bot and Conversational Interface across channels, government health agencies will witness benefits such as

Save a lot of time as many repetitive public queries will be handled via chatbot instantly.

Increased awareness & outreach because of the extended presence on multiple digital channels such as Facebook Messenger, Whatsapp, WeChat, Telegram, Signal.

Round-the-clock query resolution will significantly increase the awareness/precaution which can lower the risk factor in case of a medical emergency.

Increased Productivity by automating support processes.

Why Streebo’s Citizen self Service Bot

Streebo, in collaboration with leading technology organizations like IBM, RedHat, Google, and Amazon, has created a powerful and secured solution. This solution can be integrated into most of the Government/helpdesk management systems and can be extended to various social media channels.

Key differentiators of Streebo’s pre-trained and pre-integrated AI-Powered Citizen Self Service Bot for government health agency:
Artificial-Intelligence-Powered Built-in Domain Intelligence
Streebo in collaboration with its technology partner deploys a highly intelligent pre-trained Bot that can emulate support processes pertaining to government health agencies.
Artificial-Intelligence-Powered Omni-Channel Experience
Streebo’s Citizen Self Service Bot can be deployed across social media channels such as Facebook Messenger, WhatsApp, WeChat, Skype, Telegram, Signal, and even SMS. It can even handle voice channels such as IVR, Amazon Alexa, and Google Home. Bots can even be deployed on the web (existing website) and mobile (existing mobile app)
Artificial-Intelligence-Powered Flexible Deployment Models
Streebo’s Pre-Trained Citizen Self Service Bot can be deployed on-premises or on IBM Cloud, Microsoft Azure, Amazon AWS, or Google Cloud Platform.
Artificial-Intelligence-Powered Ease of Development & Maintenance
Streebo’s Pre-Trained Citizen Self Service Bot is built using open standards such as Java and Javascript. Also comes bundled in with Streebo’s bot Builder a low code no code tooling to assemble, integrate and manage the bot. Thus, making it easy for both government health agency staff and people in IT with minimal or no background in Artificial Intelligence to assemble, integrate and manage the bot moving forward. Streebo’s bot builder is an optional development only tooling that customers can choose or they can directly develop and manage it using standard IDEs such as Eclipse and Visual Studio
Artificial-Intelligence-Powered Pre-Integrated with Backends
Streebo’s Citizen Self Service Bot comes in pre-integrated with a help center management system.

Our AI-Powered Citizen Self Service Chatbot Supports Below mentioned Features

Artificial-Intelligence-Powered Guaranteed Bot Intelligence Index of 99% (*BII = No of ques answered correctly/no of relevant ques asked)
Artificial-Intelligence-Powered Multilingual Support with support for over 38

Artificial-Intelligence-Powered Omni-channel Solution
Artificial-Intelligence-Powered Support for both voice and chat channels
Artificial-Intelligence-Powered Secured
Artificial-Intelligence-Powered Support Feature Phone

Pre-trained Citizen Self Service bot can perform the following operations

Artificial-Intelligence-Powered FAQs (Frequently Asked Questions)
Artificial-Intelligence-Powered DO’s and DON’Ts
Artificial-Intelligence-Powered Locator (Healthcare Centre)
Artificial-Intelligence-Powered Call Ambulance
Artificial-Intelligence-Powered Check Doctor’s Availability
Artificial-Intelligence-Powered Online Diagnosis
Artificial-Intelligence-Powered Dashboard/Statistics of Covid 19 Cases
Artificial-Intelligence-Powered Screening/Self Assessment
Artificial-Intelligence-Powered Donate Funds
Artificial-Intelligence-Powered Check Medical Facilities
Artificial-Intelligence-Powered Request a Medical Test/Facility
Artificial-Intelligence-Powered Connect to live agent

Pricing Options

MVP (Minimum Viable Product) bot includes

Artificial-Intelligence-Powered 3 transactional use cases
Artificial-Intelligence-Powered 1 backend integrations
Artificial-Intelligence-Powered 50 FAQ’s
Artificial-Intelligence-Powered Channels – Web, Mobile App, 1 Social media channel such as WhatsApp/Facebook Messenger

Capex Option

Artificial-Intelligence-Powered You can choose to buy the MVP Bot.

Opex Option

Artificial-Intelligence-Powered You can choose to Subscribe to the MVP Bot at a monthly charge with no upfront setup fee.

Pay Per Usage

Artificial-Intelligence-Powered This is a conversation-based subscription and tied to the number of conversations, hence there is no constraint on the scope.
Artificial-Intelligence-Powered You can choose to avail the pay-per-usage model with no setup fee involved. You pay only as per the usage.