Artificial Intelligence Powered Life Insurance Bot
Globally COVID-19 has accelerated Digital Transformation across various sectors and has shown just how internet consumption can change drastically – even overnight. Vodafone, a telecommunications company in Europe, has recorded as much as a 50% increase in internet traffic. Resulting in which asynchronous channels like SMS and Facebook Messenger are in vogue. Hence, Insurance Industries must extend their online presence to those platforms where their customers are spending maximum time which in this case is WhatsApp, Facebook Messenger, SMS & other social media platforms. Assigning real humans to these channels to answer customer queries is cost prohibitive. Thus, to provide quick, consistent, 24*7 customer service and to increase customer outreach with advances in Natural Language Processing (NLP) and Artificial Intelligence, Life Insurance Chatbots which can be extended to newer platforms and channels have become a need of an hour.