Introduction – An Opportunity for Aviation- Cargo Airline Sector
This article describes the user behavioural change that has happened over
the last two years, in which lays an opportunity for aviation companies to increase their
revenue and save on costs. It also covers how Aviation companies can take advantage of the
latest AI technology, particularly in the fields of Natural Language Processing and
Generative AI with platforms like GPT 3.5 from Open.AI to automate end-user interactions.
Furthermore, an advanced AI solution is presented powered by leading NLPs such as IBM Watson, Google Dialog Flow, Microsoft CLU, Copilot, Power Virtual Agents, Amazon Lex and now GPT from Open.AI – Clients can use a combination of any of the leading AI providers to deliver a powerful solution that will allow them to both to leverage the user-behavioural change (i.e increase revenue & improve customer SAT) yet manage their customer/prospect interaction.
Furthermore, an advanced AI solution is presented powered by leading NLPs such as IBM Watson, Google Dialog Flow, Microsoft CLU, Copilot, Power Virtual Agents, Amazon Lex and now GPT from Open.AI – Clients can use a combination of any of the leading AI providers to deliver a powerful solution that will allow them to both to leverage the user-behavioural change (i.e increase revenue & improve customer SAT) yet manage their customer/prospect interaction.
User Behavioral Shift
The pandemic caused a major disruption in user behaviour. The fact that all of
us adopted digital communications, drove immense growth in usage of social media platforms such
as WhatsApp, FB messenger, Instagram et al. Users started to use it heavily to communicate with
each other. TechCrunch reported a 40% jump in usage of social media channels over the last two
years. Further, work was shifted to internal messaging platforms like Microsoft Teams, Slack and
HCL Sametime.
The pandemic caused a major disruption in user behaviour. The fact that all of
us adopted digital communications, drove immense growth in usage of social media platforms such
as WhatsApp, FB messenger, Instagram et al. Users started to use it heavily to communicate with
each other. TechCrunch reported a 40% jump in usage of social media channels over the last two
years. Further, work was shifted to internal messaging platforms like Microsoft Teams, Slack and
HCL Sametime.
Current AI Bots Trends in the Aviation Sector
Artificial Intelligence (AI) bots or chatbots as they are commonly known, have
become a part of everyday life. We use them when we shop online, search the internet, access
customer service support and even when using cargo airline services. The aviation sector has
been particularly active in the development of AI bots over the past few years, with many
airlines now using AI bots to improve customer service, generate cost savings, and increase
safety.
The cargo airline sector is also moving towards digitalization and automation
to improve efficiency and reduce costs. According to a report by Mordor Intelligence, the global
air cargo market is expected to grow at a CAGR of 4.12% between 2021 and 2026, due to the
increasing adoption of digital platforms and automation in the industry.
In terms of AI bots, the cargo airline sector is also exploring the use of
artificial intelligence and machine learning to improve operations. AI bots can be used for
various tasks such as cargo tracking, route optimization, and predictive maintenance. They can
help cargo airlines to better manage their operations, reduce costs, and improve customer
service. Additionally, AI bots can be used to automate the handling of cargo, improving
efficiency and reducing errors.
Reimagine the Aviation – Cargo Airline Sector with
the
Power of ChatGPT
The innovations in Artificial Intelligence (AI) technology are growing in
recent years, several technologies have emerged that are helping businesses take advantage of AI
to improve their operations. One such technology is Conversational AI, and its advanced Bot from
Open.AI, ChatGPT (Generative Pre-trained Transformer), which packs great potential. ChatGPT is
an AI-based natural language processing system developed by Open.AI.
It is a type of transformer model that uses unsupervised learning techniques
to generate accurate and meaningful answers to questions posed in natural language. Essentially,
it takes input from users in the form of text or voice commands and provides relevant output
based on its understanding of the context. This makes it well suited for use in customer service
applications, as it can quickly provide customers with accurate responses without requiring
manual intervention from customer service agents.
The cargo airline industry relies heavily on customer support, so leveraging a
solution like ChatGPT could prove immensely beneficial for aviation. ChatGPT in aviation could
be used to automate customer service requests such as booking and tracking cargo, as well as the
adoption of AI Bots and automation in cargo handling and logistics – all without needing an
agent to manually respond. At Streebo we are focused on giving human-like interactions to users
by harnessing the power of ChatGPT with our latest version of AI Bots.
Introducing Streebots – AI Bots with ChatGPT like Capabilities
Streebo, a Conversational AI company, offers a series of Bots powered by leading
NLP engines such as IBM Watson, Google Dialogflow from GCP, Amazon Lex from AWS and Wit.AI from
Meta. In our latest release, we have integrated GPT 3.5 series language models and APIs to create
ChatGPT-like solutions for the Aviation Industry – Cargo Airline Sector. An advantage of using NLP
engines along with ChatGPT in cargo airlines’ customer service and marketing is that it can help to
reduce costs and increase profitability.
By automating various processes, cargo airlines can reduce the need for human
labor, which can save on operational costs. Streebo Bots are highly intelligent AI-enabled devices
that can rapidly connect business owners to their customers across a variety of communication
channels without having to resort to traditional methods. An omnichannel strategy coupled with
advanced technology such as GPT 3.5 can lead businesses to access a wider range of users in novel
and more effective ways. Therefore, utilizing this advanced technology is sure to be a great benefit
for the Aviation Industry.
Streebo’s Smart Bots for Cargo Airline are highly intuitive, making them ideal for customers
with complex queries. Leveraging leading Natural Language Processing Engines such as IBM Watson,
Google Dialogflow from GCP, and Amazon Lex from AWS, and generative AI technology now from
Open.AI, the bots have context-switching capabilities to effectively switch topics without
disrupting the conversation. Moreover, these bots for aviation provide accuracy levels of up to
99% and are pre-integrated with a wide range of enterprise backend systems such as CRM software,
SAP, and ServiceNow, plus legacy systems such as IBM AS/400. As a result, pre-trained virtual
assistants for cargo airline customers are provided with a consistent flow of valuable
information when they require assistance on specific topics.
Our Pre-trained Bot for Customers of Cargo Airlines supports the following Operations:
Our advanced GPT Platform Integrated Bots offer bleeding-edge support to
Airline and Transport sector operations. The Streebots, powered by ChatGPT, are equipped
with sophisticated data analytics tools and a user-friendly UI, allowing quick and seamless
interaction. Our bots come pre-trained with a wide range of functions and more can be added,
here’s a list of use cases:
General FAQs
Search for an Aircraft
Manage Enquiries
Fetch Services in Details
Generate a Quote
Cost Estimates & Comparison
Manage Booking
Track Shipment
Aircraft Details
Create an Account
Payment Transactions
Customer Support and Query Resolution
Feedbacks and Reviews
Reward Points
Key Business Benefits of these latest ChatGPT Powered Bots for Cargo Airlines Businesses
According to a study conducted by Forrestor & IBM, 0.7 USD
is
the average cost savings per interaction for businesses that are using a
Chatbot.
By rolling out, advanced AI-Powered Customer Bots like Streebots for Airlines businesses can realize the following benefits:
Increased Revenue
Chatbots for Cargo Airlines Industry can leverage existing digital properties such as web and mobile apps in addition to multiple digital channels such as WhatsApp, Google Chat, Facebook Messenger, Slack, Email and SMS, among others to bring inquiries for their business. In addition to generating leads, bots are proven to improve the conversion rate by an average of 12%.
No Language Barrier
The Virtual Assistant for Cargo Services removes the language barrier with local language support, as the bot provides support to 38+ languages on chat as well as voice interface which gives a more personal experience.
Increased Safety and Security
AI Bots for Cargo Airline business can help to monitor cargo shipments in real-time, alerting cargo airlines to potential security threats or irregularities. This can help to reduce the risk of cargo theft or loss and ensure that cargo is transported safely and securely.
Enhanced customer experience
Customer Service Bots for Cargo Airline can provide real-time information and support to customers, allowing them to track their shipments and receive updates on their delivery status. This can improve customer satisfaction and help build long-term customer loyalty.
Reduce Workload
Our ChatGPT Bots for Cargo Airline can understand natural language queries from customers, providing them with real-time information on their shipments, tracking details, and other relevant information. This can help to reduce the workload for customer service teams and improve customer satisfaction.
Improved efficiency
AI bots in cargo airline can automate various processes & operations, such as cargo tracking and routing, cargo loading and unloading updates and customer service. By automating these processes, cargo airlines can improve their overall efficiency, reduce turnaround times, and increase their capacity.
Saves Cost
By automating processes and reducing the need for human labor, cargo airline bots can save on operational costs and customer interaction costs. This can help to increase profitability and make cargo transportation more cost-effective.
Key Business Benefits of these latest ChatGPT Powered Bots for Cargo Airlines Businesses
With its advanced Aviation Industry Bot powered by the latest ChatGPT 3.5
Platform Streebo stands out from the competition. Here’s a breakdown of the features that make
Streebo’s Cargo Airlines Chatbot Solution unique and unbeatable:
Streebo’s AI experts team holds over a decade of deep domain knowledge deploying highly
intelligent pre-trained Virtual Assistants for Cargo Airline Industry that can emulate
the business processes of various Aviation Companies and Cargo Services. This gives
airline passengers a more personalized experience as the virtual assistants are able to
understand customer requests quickly and accurately.
The Cargo Services Virtual Assistant can be deployed across social media channels such
as Facebook Messenger, WhatsApp, WeChat, Skype, and even SMS. It can even handle voice
channels such as IVR, Amazon Alexa, and Google Home. Additionally, bots can be deployed
to existing digital properties such as websites and mobile apps. This ensures that
customers have access to the same level of service no matter which channel they use to
contact their airline company.
Streebots are powered by technology from leading companies like IBM Watson, Google
Dialogflow, and Amazon Lex from AWS. As a result, Data Security and Compliance are two
key areas where they are clear winners. Essentially, these Bots for Aviation Industry,
use state-of-the-art encryption technologies from companies like IBM, Google, and AWS.
Data exchanged with GPT is encrypted thus protecting enterprise data at all times.
With Powerful Classification, Clustering, Embedding and Generative AI technology
available in the GPT platform now it is possible for cargo airline companies to tap into
unstructured information silos as well. This includes Web Pages, cargo details and other
unstructured information such as shipment tracking logs, and emails to find the relevant
information to the end user. Streebo bots integrated with GPT can leverage this powerful
capability and bring the right information to office staff at the right time.
Streebo’s bleeding-edge Smart Bots specifically designed for Airline Companies, Airports
and Booking Service Agencies guarantees adoption. With plethora of features in
combination with it’s latest advancement of integration with GPT 3.5 platform, Streebots
have become unmatched for their performance and guarantees success!
Streebo’s intelligent, Bots for Cargo Airline are trained continually until they reach
99% accuracy*. (*Accuracy= No. of questions answered correctly/No. of relevant questions
asked). This improves overall efficiency and performance as the highly accurate bots
reduce manual intervention on the part of the aviation business staff.
Another noteworthy feature of Streebo’s Airline Bot is that it comes pre-integrated
with a wide variety of enterprise backend systems such as Cargo Booking Software and
other renowned backend systems such as CRM, and ERP, among others. This eliminates the
need to manually configure or integrate backends or 3rd party systems, which saves both
time and resources.
Streebo’s Bot analytics dashboard is designed specifically to record and display
systemic data, metrics, preferences, and trends, which eventually helps in monitoring
user interactions and can be adapted accordingly to give relevant responses as well as
aid business decisions making processes. It also enables airline businesses to keep
track of passenger behavior patterns as well as understand their specific needs so that
they can tweak their services accordingly.
Streebo’s advanced bot solution makes it a cost-effective solution for airline looking
to integrate bots into their customer service operations without incurring high costs.
Streebo’s ChatGPT-like Bots for Airline also come with inbuilt live agent support which
allows customers to get help from a real person if they cannot find what they are
looking for by engaging with the bot. Airline service prospects and customers can switch
back and forth between the chatbot and live agents seamlessly, ensuring that their
queries are answered quickly and efficiently.
Streebot for aviation provides multi-lingual support which allows customers to
communicate with the automobile system in multiple languages, including English,
Spanish, French and Chinese and 38+ languages. This makes it easier to cater to
customers who do not speak English or have limited proficiency in English.
Our Smart Bot provide support voice as well as text-based conversations making it easy
for users to interact with it regardless of their preferred mode of communication.
STT, or Speech To Text technology, is a real-time transcription service that can scan
conversations for keywords to help ensure the correct information is collected from each
call. Streebots can seamlessly integrate with Whisper (Beta), an AI-powered voice
platform from Open.AI. It also leverages other Speech-To-Text technologies from IBM
Watson, Google Dialogflow and Amazon Lex. This helps enable businesses to better
understand their customers and respond quickly with virtual support. With the help of
this modern technology, faster response time can be achieved and it leads to an improved
business-customer relationship and CSI rating. Thus, Whisper in particular and STT
technology in general is an incredibly valuable asset for modern cargo airline
businesses that seek growth in the coming future.
In addition to supporting a variety of channels now our bots can support Email as a
channel as well. Thanks to GPT we can now generate very human-like emails and thus
service customers over this channel. Our Email Bots can answer common FAQs and manage
transactions that require backend integration.
Something that is essential for any organization looking to attract new customers or
retain existing ones in today’s highly competitive marketplace is to create unique
experiences for customers. Streebo’s GPT 3.5 powered Commercial Vehicle Services Bots
can offer a tailored experience that allows aviation businesses to make their chatbot
experience specific to their use cases and operations.
Streebo Bots are just solution assets and all source code uses open-source standard
frameworks such as Java, J2EE, Javascript, node.js, et al. The solution code is open and
available to customers and partners to further customize it. There is no dependency on
Streebo for any solution asset that is delivered as bots. The customer or partner can
take over the internal enhancement and maintenance of the bots at any point.
Key Business Benefits of these latest ChatGPT Powered Bots for Cargo Airlines Businesses
Pay Per Usage
This is a conversation-based subscription and is tied to the number of conversations & messages the bot handles. Thus, you only pay if the Bot is getting used and is actually deflecting calls.
Opex Option
You can choose to Subscribe to the Bot for a fixed monthly charge with no upfront setup fee.
Capex Option
You can choose to buy the Bot.User The Bottomline!
As the aviation industry rapidly adapts to a “new normal” arising from the
global Covid-19 pandemic, there is an unparalleled opportunity to leverage advanced chatbot
technologies like ChatGPT to optimize the customer experience. These automated virtual
assistants provide customers and prospects with more bespoke cargo services while freeing up
crucial manpower for other critical cases and essential services.
So what are you waiting for? Check out our bot store to see the new ChatGPT
type bot created specifically for the cargo airline industry. Schedule your demo today!
Disclaimer:
ChatGPT and GPT are registered trademarks and terms fully owned by Open.AI. The author has
used the term “ChatGPT for Aviation” to convey the idea of a ChatGPT kind of Bot, but for
Aviation – Cargo Airline.
