ChatGPT for Customer Service – Discover the Top Opportunities for Customer Service Providers in the Digital Age
The world is witnessing a significant shift in customer behavior as they increasingly flock to
social media platforms. Customer service providers can seize this opportunity to enhance their
customer care personnel’s productivity and reach a broader audience. To that end, advanced
artificial intelligence technologies such as Natural Language Processing and Generative AI (GPT)
can play a crucial role in automating mundane business tasks and interactions with customers.
Further, it proposes an innovative solution that combines the power of various NLP technologies, including IBM Watson, Google Dialog, Microsoft Azure’s CLU, Amazon Lex, and Open.AI’s GPT. By leveraging this solution, businesses can boost their market share, enhance customer satisfaction, and increase efficiency while optimizing resource utilization. This groundbreaking approach represents a significant opportunity for businesses looking to stay ahead of the competition in the ever-changing landscape of customer service.
Further, it proposes an innovative solution that combines the power of various NLP technologies, including IBM Watson, Google Dialog, Microsoft Azure’s CLU, Amazon Lex, and Open.AI’s GPT. By leveraging this solution, businesses can boost their market share, enhance customer satisfaction, and increase efficiency while optimizing resource utilization. This groundbreaking approach represents a significant opportunity for businesses looking to stay ahead of the competition in the ever-changing landscape of customer service.
The Tectonic Shift of Customers Towards Technology
Social media has become a preferred channel of communication for customers to interact with the
brands. Pre-Pandemic, companies have relied on traditional call centers to meet customer needs. Now, those centralized, human-intensive operations may no longer be a best practice. As
per IBM’s report, 32% of consumers expect a response within 30 minutes, 50% of customer calls go
unresolved or require escalation. 52% of customers hang up on a call before
their issue is resolved. In the post-pandemic situation, consumers are heavily using
asynchronous communication channels such as Facebook Messenger, WhatsApp and even SMS to get
instant resolution.
A Sprout Social survey found that 90% of consumers utilized social media as a means of
communicating with brands. Unfortunately, 89% of these messages were left unanswered. Promptly
addressing these messages could make a significant difference for businesses. In fact, 71% of
customers who receive a quick response on social media are more likely to recommend the brand to
others. Additionally, social media enables businesses to gather feedback from customers and
customize their products and services to meet their needs. Ultimately, this leads to improved
customer satisfaction and retention. But manning versatile platforms for query resolution is
highly unscalable? So, what’s next?
AI and Bots are Giving Businesses the Winning Edge!!
Through advancements in Natural Language Processing (NLP) and Machine Learning and Artificial
Intelligence (AI), chatbot technology has evolved to a level where it can provide an
uninterrupted experience to users. By utilizing intelligent and sophisticated chatbots,
companies can now efficiently connect with customers while simultaneously reducing operational
expenses and maximizing revenue.
With the help of Generative AI Powered chatbot, communication can take place through popular
messaging apps including Facebook Messenger, Google Chat, WhatsApp, Email, and even SMS.
Additionally, chatbots can also facilitate voice communication through phones and modern
voice-activated devices like Amazon Alexa, Google Assistant, and Siri.
Arrival of ChatGPT from Open.AI
The arrival of ChatGPT from Open.AI has become a game changer for businesses. The latest GPT
platform has taken the NLP to soaring heights as it offers several advantages for businesses.
With its advanced natural language processing capabilities, this model is capable of handling
complex customer inquiries and providing precise and current information.
Moreover, ChatGPT powered bots can generate high-quality natural language text that can serve multiple purposes, including generating leads and human-like responses for customer communications. Thus, with GPT integration, chatbots have matured to a point where it can understand the requests, and respond with high accuracy and dynamic texts. This helps in increasing customer engagement and retention.
Moreover, ChatGPT powered bots can generate high-quality natural language text that can serve multiple purposes, including generating leads and human-like responses for customer communications. Thus, with GPT integration, chatbots have matured to a point where it can understand the requests, and respond with high accuracy and dynamic texts. This helps in increasing customer engagement and retention.
In the rapidly growing market, companies that can provide effective and customized
service can obtain a competitive edge. Implementing ChatGPT-like bots for customer service can
help companies stand out from their competitors and deliver an exceptional customer experience.
Here, we at Streebo, a leading digital transformation and AI company can help in achieving this
goal faster by harnessing the power of ChatGPT with our latest version of AI Bots.
Let’s explore how Streebot can assist businesses in achieving this objective.
Let’s explore how Streebot can assist businesses in achieving this objective.
Why Streebo’s AI-powered, Smart, Omnichannel Bots with ChatGPT-like capabilities for Customer Service ?
At Streebo, a leading company in Digital Transformation and AI, we offer pre-trained voice,
chat, and email bots that use NLP engines such as IBM Watson, Amazon Lex from AWS, Google Dialog
Flow from GCP, and Wit.AI from Meta. In our latest release, we have integrated GPT series
language models and APIs to create ChatGPT-like solutions for the Customer Services.
By adding ChatGPT to our existing NLP engines, we have significantly enhanced the capabilities
of our smart bots. Previously, our bots had limited responses, but now they can generate dynamic
and human-like text responses to a broader range of queries that are human-like, adaptable, and
expressive, taking our service experience to new heights. Our advanced AI powered bots
for customer service can integrate seamlessly with various enterprise backend systems such as
SAP, ServiceNow, Salesforce, Workday, PeopleSoft among others and provide highly accurate
information. With the latest advancements in generative AI technology, our bots offer a superior
experience across multiple channels.
Our automated Streebots are highly intelligent and can assist customers with complicated
queries. They boast an accuracy rate of up to 99%, making it easier for customers to access
valuable information on specific topics. Additionally, our bots have context-switching
capabilities, thanks to cutting-edge generative AI technology from Open.AI, which allows
users to smoothly transition between different topics during conversations. With the
powerful GPT platform and advanced NLP engines, our chatbot can cater to
prospects and customers in various use cases, giving businesses a competitive edge over
their competitors.
Our customer service virtual assistants are designed to offer a highly intuitive experience to
customers, regardless of the channel they prefer to interact with. Whether it’s through web,
mobile app, or different channels such as Facebook Messenger, WhatsApp, Google Chat, SMS, Email,
WeChat, Telegram, Signal, or voice-enabled platforms such as Google Home and Amazon Alexa, our
virtual assistants can seamlessly adapt and provide support.
Business Benefits of Our Highly Advanced Cognitive Assistants for Customer Service
Also, per Gartner’s report, 91% of organizations are planning to deploy AI within the next three
years. By 2030, a billion service tickets will be raised automatically by customer-owned bots.
Hence by rolling out AI chatbot for Automated Customer Service will result in the following
benefits:
Call Center Volume ReductionAI powered ChatGPT for Customer Service can be preloaded with your company’s most common FAQs and website navigational questions from customers and can address up to 80% of commonly asked Tier 1 support questions. Thus, having a chatbot for customer support helps your business to save on the cost of call centres, resource costs & training costs for these operations.
Increased Customer Base and
RevenueOur ChatGPT powered customer service bots can increase your digital presence on various social media platforms and provide ease of access to your support and services with a personalized experience, which certainly helps in increasing the customer base resulting in increased revenue.
Improved Customer
SatisfactionOur highly intuitive virtual assistants are available 24 X 7 and can handle both simple and complex queries from your customers. Deploying a Smart Bot can help you improve customer satisfaction and thus customer retention. Businesses that use Conversational AI have seen a rapid increase in their CSAT scores by a minimum of 20%.
Focused Live AgentsUsing GPT in customer service, our chatbots can handle initial line of communication that helps the live agent to focus on critical issues, which helps in increasing their productivity.
Our pre-trained Voice & chatbot for Customer Service is trained in the following Operations
Solve FAQs
(Frequently Asked Questions)
Report an
Issue
Request
Support
Generate a
Support Ticket
Schedule a Visit
for Assistance
Service
Request
Track Request /
Ticket Status
Manage an
Account
Update
Profile/Details
Upload
Documents
Instant Query
Resolution
Update/Track
Orders
Payment
Transactions
Request
Return/Refund
Feedbacks &
Reviews
Offers and
Promotions
Built-in Domain
IntelligenceStreebo’s Team with its Customer Service/Support domain expertise has built a highly intelligent pre-trained Bot that can emulate customer service processes for your business. Do you know that if a company answer a customer query within an hour, the chances of conversion multiply 7 times? Streebots are highly advanced chatbots that can handle multiple queries simultaneously and can generate quick responses leveraging the power of ChatGPT.
Data Classification Our customer service chatbots, powered by ChatGPT, can effectively organise and categorise large quantities of unstructured data such as customer inquiries and complaints. With advanced AI technologies like classification, clustering, embedding, and generative AI, our bots can quickly explore unstructured data sources, such as web pages, customer reviews, logs, and emails. This enables agents to determine the urgency and nature of each issue and direct it to the appropriate division for resolution. By leveraging unstructured data, our ChatGPT for Customer Service can result in quicker response times, increased efficiency, and better service.
Support Across ChannelsWith our AI powered customer service bots, Businesses can leverage the potential of omnichannel Conversational AI by automating customer-facing touchpoints across social media platforms like Facebook, Google Chat, WhatsApp, Signal, WeChat, Skype,Email and even SMS among others. Our chatbots can even be deployed to existing digital properties such as the website and mobile App seamlessly.
Email assistanceOur customer service virtual assistants, powered by ChatGPT, have become more versatile by supporting email communication, which is a significant breakthrough in the virtual assistant industry. This development enables our bots to create email messages that closely resemble human interaction. They can efficiently manage the backend integrations required for transactions. This is a significant milestone in our pursuit of providing exceptional service, resulting in unmatched customer satisfaction.
Built in Live Agent
SupportOur ChatGPT like Customer Service chatbots can transfer the conversation to a human agent for more intricate issues, preventing customers from being trapped in an unproductive chatbot loop that can result in a negative customer experience. In addition, our bots can actively initiate communication with customers to offer assistance, resulting in improved customer engagement and reduced bounce rates.
No Language BarrierAccording to a survey, nearly one-third of businesses reported losing customers because they did not offer multilingual support. However, Streebo’s conversational AI bots can communicate with customers in their preferred language, which enhances customer satisfaction.Our Conversational AI solution for customer service provides support to 38+ languages on chat as well as voice interface. This ensures quick understanding of customer requests coming in different dialects and accents.
Voice Support from GPTThe integration of advanced voice technologies in our chatbots, such as Whisper(beta) from Open.AI and Speech-To-Text (STT) technologies from IBM Watson, Google Dialog flow, and Amazon Lex, have revolutionized the way businesses interact with their customers. Whisper, an AI-based voice platform, has enabled companies to gain a deeper understanding of their customers and provide timely virtual support. STT technology provides real-time transcription services that analyze conversations for specific keywords, ensuring accurate and complete information is collected during each call. This leads to a superior customer experience, with customers receiving quick and precise responses to their queries. With the advancement of voice technology, the future of customer service is set to become more interactive, engaging, and effective.
Flexible Deployment
ModelsOur Pre-Trained chatbots for Customer Service comes with the flexibility of deployment options. They can be deployed quickly on-premise or on IBM Cloud, Microsoft Azure, Amazon AWS, or Google Cloud Platform.
99% AccurateStreebo chatbot comes with Guaranteed Bot Intelligence Index* of up to 99% (*BII= No. of questions answered correctly/No. of relevant questions asked). We persistently train our chatbots and conduct extensive testing to achieve the highest level of accuracy. This high accuracy increases customer engagement while boosting self-serve approach.
Pre-Integrated with
BackendsStreebo’s customer support chatbot comes in pre-integrated with Customer Service Software and portals, backend systems (CRM, ERP) such as SAP, ServiceNow, Salesforce, Workday. As a result, there is no need for manual configuration or integration of backends or third-party systems, saving valuable resources and time.
Data Security &
ComplianceData security and compliance are critical concerns for any organization dealing with sensitive information. Our solution leverages the latest Natural Language Processing (NLP) engines such as IBM Watson, Google Dialog Flow, Microsoft Azure’s CLU, and Amazon Lex to ensure that processed data is secure and compliant. All information transmitted between GPT, and our solution is encrypted and masked, We prioritize the protection of all data, not just sensitive information
Pricing Options
Pay Per
Usage
This is a conversation-based subscription and tied to the number of conversations &
messages
the bot handles. Thus, you only pay if the Bot is getting used and is actually
deflecting
calls.
Opex
Option
You can choose to Subscribe to tour Bot solution for a fixed monthly charge
You can choose to Subscribe to tour Bot solution for a fixed monthly charge
Capex
Option
You can choose to buy the Bot solution.
You can choose to buy the Bot solution.
Conclusion – What’s in it for your business growth?
As the world becomes increasingly modern, an increasing number of individuals prefer chat as
their primary mode of communication due to its efficiency, immediacy, and effectiveness.
Therefore, it’s logical to take advantage of the various Conversational AI offerings available
across industries.
Using Conversational AI can greatly benefit both businesses and customers, as it reduces
operational costs and enables significant business scaling. Additionally, Conversational AI
ensures that businesses are constantly available to listen to their customers, resulting in high
engagement and responsiveness, which are highly valued by customers.
Here Streebots with their highly scalable and omnichannel approach stand out with their advanced ChatGPT-like capabilities. Customer service domain is usually considered monotonous and tiring with repetitive tasks and queries with fixed set of responses. Our smart bots incorporate the most advanced Natural Language Processing Engines, such as IBM Watson, Amazon Lex, Google Dialog Flow, and Microsoft CLU, Copilot, Power Virtual Agents, to effectively perceive and comprehend human communication. In our recent release, they utilize the impressive generative capacity of GPT from Open.AI to generate dynamic responses that are comparable to human speech, thereby synergizing the best of both worlds and creating a powerful offering that you must check out!!
Here Streebots with their highly scalable and omnichannel approach stand out with their advanced ChatGPT-like capabilities. Customer service domain is usually considered monotonous and tiring with repetitive tasks and queries with fixed set of responses. Our smart bots incorporate the most advanced Natural Language Processing Engines, such as IBM Watson, Amazon Lex, Google Dialog Flow, and Microsoft CLU, Copilot, Power Virtual Agents, to effectively perceive and comprehend human communication. In our recent release, they utilize the impressive generative capacity of GPT from Open.AI to generate dynamic responses that are comparable to human speech, thereby synergizing the best of both worlds and creating a powerful offering that you must check out!!
Disclaimer : ChatGPT and GPT are registered trademarks and terms fully owned by
Open.AI. Author has
used the term “ChatGPT for Customer Service” to convey the idea of a ChatGPT kind of Bot, but
for
the Customer Service Industries.
Check out our bot in action! Schedule a personalized demo today!
