ChatGPT in Healthcare Pharmacy Introduction – An Opportunity for Healthcare Pharmacy

This article describes the user behavioral change that has happened in which lays an opportunity for healthcare pharmacy businesses to save on costs and increase their revenue. It also covers how organizations can leverage emerging AI technology, particularly in the fields of Natural Language Processing and Generative AI with platforms like GPT 3.5 from Open.AI to automate end-user interactions.

Furthermore, an advanced AI solution is presented powered by leading NLPs such as IBM Watson, Google Dialogflow, Amazon Lex, Microsoft CLU, Copilot, Power Virtual Agents and now GPT from Open.AI – Clients can use a combination of any of the leading AI providers to deliver a powerful solution that will allow them to both to leverage the user-behavioral shift (i.e increase revenue & improve customer acquisition) yet manages their customer interaction.

The behavioral shift in patients:

The covid-19 pandemic disrupted the entire Healthcare & Pharmaceutical Industry Retail Pharmacies were no exception as they saw demand for healthcare products fluctuating like never before. Patient communication channels had shifted from in-person to more digital or on-call. Most patients who have queries related to the availability of healthcare products/drugs, or recommended doses of any drugs, now use the phone as the communication mechanism and Retail Pharmacies are finding it hard to keep up with the surge in call volume and adding more resources to the call center is not a scalable solution.

Further, the preferred channel of communication for the patients has moved beyond web and mobile to now social messaging platforms and asynchronous messaging platforms like Facebook Messenger, WhatsApp, Email and SMS. According to a survey by PwC, 80% of consumers are more likely to purchase from a business that has a strong social media presence. The same survey found that 45% of consumers use social media to research health information, and 40% use social media to find healthcare providers. Social media usage is increasing globally, and there is significant potential for the pharmacy to leverage social media for customer service and increase market share.

Role of Artificial Intelligence and Bot Technology
in Retail Pharmacy:

The industry can benefit significantly from the use of Artificial Intelligence (AI) and Bot technology, as it provides an opportunity to improve customer experience, optimize operations, and reduce costs. AI and Bot technology can be used to automate routine tasks such as prescription refills, freeing up pharmacy staff to focus on more complex tasks.

A study by Capgemini found that implementing AI in retail pharmacies can reduce operational costs by up to 25%. AI and Bot technology can be used to personalize customer interactions, improving customer experience and increasing loyalty. AI Bots can be used to provide 24/7 customer support, improving accessibility and convenience for customers.

AI and Bot technology can have a significant impact on businesses, from reducing costs to improving customer experience. By leveraging these technologies, retail pharmacies can stay competitive and provide high-quality care to their customers.

Leverage the latest GPT 3.5 Platform:

GPT-3.5 is a powerful natural language processing platform developed by OpenAI, and its language model is the most advanced language model available to date. There are some advantages of using the GPT-3.5 platform and language model ChatGPT has been trained on a vast amount of data, which means it has a large knowledge base to draw upon. This can be particularly useful in the healthcare context, where the chatbot can provide patients with information on a wide range of health topics.

ChatGPT has the ability to learn from new data and adapt to changing circumstances. This means that as the chatbot is used more, it can become more accurate and provide better responses in building a chatbot for retail pharmacies. Overall, using the GPT-3.5 platform and language model to build a chatbot for healthcare can provide a more conversational and intuitive experience for patients and customers, increase efficiency for healthcare providers, and provide access to a large knowledge base

Streebo’s advanced Customer Care Bots for Healthcare
Pharmacy are now integrated with GPT giving it
ChatGPT kind of capabilities:

Streebo, a conversational AI company specializes in building chatbots and virtual assistants by leveraging the latest in NLP technology. Our bots leverage advanced NLP engines, such as IBM Watson, Google Dialogflow from GCP, Amazon Lex from AWS, Microsoft CLU, Copilot, Power Virtual Agents and Wit.ai from Meta. The power of NLP (Natural Language Processing) algorithms allows these bots to accurately parse customer (patient) queries in real time and respond accordingly.

In our latest release, we have integrated GPT 3.5 series language models and APIs from Open.AI to create ChatGPT-like solutions for the Healthcare Pharmacy Industry, thus providing them with a unique level of human-like conversational ability.Furthermore, these retail pharmacy bots have been developed with impressive context-switching capabilities to deal with more complicated topics, such as providing answers to questions that may require managing multiple dialogue elements.

This ensures our chatbots know when they should transition between different conversation topics or topics seamlessly, making them an ideal candidate for complex tasks.

Streebo’s bots (Streebots) are trained until they reach 99% accuracy and are pre-integrated for customer use cases with respect to business operations. These bots for retail pharmacy organizations can seamlessly integrate with a wide variety of enterprise backends & ERP systems such as SAP, JD Edwards, Oracle, or customer relationship management systems such as Salesforce or SugarCRM in use. Also, our virtual agents for retail customer care can make pharmacy services accessible to a wide variety of communication channels such as Facebook Messenger, WhatsApp, WeChat, Instagram and even SMS. It can write human-like responses over email. It can even handle voice channels such as IVR, Amazon Alexa, and Google Home.

Our Customer Service Bot for Healthcare Pharmacy supports below operations:

Cognitive engagement is an increasingly powerful tool for meeting customers’ (patients’) needs. By leveraging the power of smart virtual assistants to personalize customer service for retail pharmacies. The healthcare industry is now recognizing the value of making the patients’ system smarter, and tailor-made to care for individual patients in order to enhance their experience. Smart bots in the healthcare pharmacy space can help with mundane tasks making them run more efficiently while delivering a seamless experience.

Our latest series of Streebots is powered by the GPT 3.5 platform and are pre-trained for the following operations:

General FAQs

Store Locator

Search Product

Set Refill Reminder

Add Prescription

Purchase products

Order Management

Reorder

Complaint Management

Profile Management

Payment Transactions

Medication Reminders

Document Upload

Feedbacks and reviews

Key Business Benefits of these ChatGPT powered Bots
for Healthcare Pharmacy:

In a survey conducted by Accenture, 69% of consumers said they would prefer to interact with a bot rather than a human for quick customer service tasks.

Hence rolling out AI-Powered Retail Pharmacy Conversational Interface across channels will result in the following benefits:

Increased Revenue
Our Omnichannel Pharmacy Bots increase the presence of business across communication channels and get more orders. The Bot sends timely reminders to refill the medicines increasing repeat orders and hence increasing the overall revenue.

Cost Savings
Streebo chatbot for healthcare pharmacies can reduce the cost of customer service by automating routine tasks and answering common questions. This can free up staff time and reduce customer support expenses and reduces the load on the call center.

Increased Efficiency
AI Bots for retail pharmacies can streamline the medicines ordering process, providing potential patients with immediate assistance and information. This can reduce the time & effort and operational human errors.

Enhanced Customer Service
Customer gets a personalized experience with 24X7 instant support from AI powered virtual assistant on their preferred communication channel certainly improves customer satisfaction and customer service.

What keeps Streebo Ahead to get you Guaranteed
Success with its Retail Pharmacy Bots?

Built-in Domain Intelligence
Streebo holds deep domain knowledge in healthcare deploying highly intelligent pre-trained conversational interfaces that can emulate the operations of retail pharmacies.

Omni-Channel Presence
Streebo’s Retail Pharmacy chatbot can be deployed across social media channels such as Facebook Messenger, WhatsApp, Instagram, WeChat and even SMS. It can even handle voice channels such as IVR, Amazon Alexa, and Google Home. Additionally, our intelligent, pharmacy bots can be deployed to existing digital properties such as websites and mobile apps. It can also be deployed on email service to give human-like responses over email.

Guaranteed Adoption
Pharmacy businesses have been struggling when it comes to adopting chatbots due to various challenges, such as lack of technical knowledge, understanding of customer needs, etc. However, with Streebo’s Bot Solution, businesses can now overcome those challenges quickly & efficiently.

Advance Training
Streebo’s intelligent, chatbots for Customer Care are trained continually until they reach 99% accuracy*. (*Accuracy= No. of questions answered correctly/No. of relevant questions asked). This improves overall efficiency and performance as the highly accurate bots reduce manual intervention.

Easy Integration
Our Healthcare Pharmacy Conversational Interface comes with the ability to integrate with most of the ERP systems such as SAP, JD Edwards, Oracle, or customer relationship management systems such as Salesforce or SugarCRM in use. This eliminates the need to manually configure or integrate backends or 3rd party systems which saves both time and resources.

Data Security & Compliance
Streebots are powered by technology from leading companies like IBM Watson, Google Dialogflow, Amazon Lex from AWS and Microsoft CLU, Copilot, Power Virtual Agents. As a result, Data Security and Compliance are two key areas where they are clear winners. In order to ensure customers that their data remains secure at all times and comply with applicable regulations to operate in multiple countries, these chatbots for Pharmacy use state-of-the-art encryption technologies from companies like IBM, Google, and AWS. Data exchanged with GPT is encrypted thus protecting enterprise data at all times.

Access Unstructured Data
AI chatbots can now tap into unstructured information silos with Powerful Classification, Clustering, Embedding and Generative AI technology available in the GPT platform. They are integrated with GPT and can leverage this powerful capability to bring the right information to the concerned person or pharmacy staff at the right time. This may include Web Pages, Order Information, Prescriptions, Documents and other unstructured information such as logs and emails to fetch and provide relevant information to the end user.

Advanced Chat Analytics
Streebo’s Bot analytics dashboard is designed specifically to record and display systemic data, metrics, preferences, and trends which eventually help in monitoring user interactions and can be adapted accordingly to give relevant responses as well as aid business decisions making processes. It enables pharmacy businesses to keep track of patients’ behavior patterns as well as understand their specific needs so that they can tweak their services accordingly.

Lower TCO
Streebo’s advanced, bot solution makes it a cost-effective solution for pharmacies looking to integrate bots into their customer service operations without incurring high costs.

Inbuilt Live Agent Support
Streebo’s Pharmacy Virtual Assistant also comes with inbuilt live agent support, which allows patients to get help from a real person if they cannot find what they are looking for by engaging with the bot. Users can switch back and forth between the chatbot and live agents seamlessly, ensuring that their queries are answered quickly and efficiently.

Multi-Lingual Support
Streebo’s Virtual Assistant for Retail Pharmacy is multi-lingual which allows potential patients to communicate with it in multiple languages, including English, Spanish, French, Chinese and 38+ languages. This makes it easier for businesses to cater to potential patients who do not speak English or have limited proficiency in English.

Voice & Chat Support
Our Smart Bot provides support voice as well as text-based conversations making it easy for users to interact with it regardless of their preferred mode of communication.

Voice Enabled Bots
STT, or Speech To Text technology, is a real-time transcription service that can scan conversations for keywords to help ensure the correct information is collected from each call. Streebots can seamlessly integrate with Whisper (Beta), an AI-powered voice platform from Open.AI. It also leverages other Speech-To-Text technologies from IBM Watson, Google Dialogflow, Microsoft CLU, Copilot, Power Virtual Agents and Amazon Lex. This helps enable businesses to better understand their customers and respond quickly with virtual support. With the help of this modern technology, faster response time can be achieved and it leads to an improved business-customer relationship and CSI rating. Thus, Whisper in particular and STT technology, in general, is an incredibly valuable asset for modern pharmacies that seek growth in the coming future.

Email Bots
The ChatGPT Bot for Retail Pharmacy can now generate very human-like emails and thus service customers over this channel as well. Our Email Bots can answer common FAQs and manage transactions that require backend integration.

Customization
Businesses looking to attract new customers or retain existing ones in today’s highly competitive marketplace to create unique experiences for potential patients. Streebo’s GPT 3.5 powered Pharmacy Bots can offer a tailored experience that allows businesses to make their chatbot experience specific to their use cases and operations.

Open Standards
Streebo Bots are just solution assets and all source code uses open-source standard frameworks such as Java, J2EE, Javascript, node.js, et al. The solution code is open and available to customers and partners to further customize it. There is no dependency on Streebo for any solution asset that is delivered as bots. The customer or partner can take over the internal enhancement and maintenance of the bots at any point.

Pricing Model

Capex Option

You can choose to buy the Bot solution.

Opex Option

You can choose to Subscribe to our Bot solution for a fixed monthly charge with no upfront setup fee.

Pay Per Usage

This is a conversation-based subscription and tied to the number of conversations & messages the bot handles. Thus you only pay if the Bot is getting used and is actually deflecting calls.

Streebo Pharmacy chatbots provide a personalized, real-time experience to users, answering their questions and providing them with information about medicines and pharmacy services. With the help of ChatGPT powered bot, routine customer service tasks such as order management, returns & replacements and answering common questions can be automated. Pharmacy providers can reduce customer support expenses and free up staff time, allowing them to focus on more complex tasks.

According to a report by Gartner, by 2023, 70% of customers will interact with conversational platforms such as chatbots on a daily basis, generating more than $8 billion in cost savings.

chatbots can also provide valuable data on patient interactions and preferences, which can be used to optimize operations and improve productivity. By deploying chatbots for customer care, pharmacies can differentiate themselves from competitors and provide a more innovative and streamlined patient experience. So, if you’re looking for ways to stay ahead of the competition, then Streebo’s revolutionary ChatGPT powered bots are just what you need.

Disclaimer: ChatGPT and GPT are registered trademarks and terms fully owned by Open.AI. The author has used the term “ChatGPT for Healthcare Pharmacy” to convey the idea of a ChatGPT kind of Bot, but for Healthcare Pharmacy.

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ChatGPT in Healthcare Pharmacy Introduction – An Opportunity for Healthcare Pharmacy

The behavioral shift in patients: