Introduction – Opportunities for Logistics Service Providers

The article starts by highlighting a significant shift in user behavior towards social media platforms, which presents an opportunity for Logistics Companies to improve their employees’ productivity and expand their reach. The article then goes on to discuss how these companies can leverage advanced artificial intelligence technologies like Natural Language Processing and Generative AI (GPT) to automate routine business tasks and interactions with customers.

It proposes a unique solution that combines the powerful capabilities of NLP technologies such as IBM Watson, Google Dialog, Amazon Lex, Microsoft Azure’s CLU and Open. AI’s GPT. This solution aims to increase operational market share, improve customer satisfaction, and enhance operational efficiency while making judicious use of resources.

Transformation of User Behavior in Digital Age

The pandemic has caused significant changes in the Logistics & Delivery Services industry. These sectors have extensively incorporated digital services, such as web and mobile applications, which are effective platforms to connect with customers and potential clients. Moreover, user behavior has shifted, and more people are using messaging channels. Now users are spending most of their time in front of mobile screens and using asynchronous messaging channels. A study by Statista found that the global average time spent on social media per day is 145 minutes (2 hours and 25 minutes).

A recent Tech Crunch study showed a 40% increase in traffic on messaging platforms like Facebook Messenger, WhatsApp, and SMS. Companies that acknowledge and adapt to this change have the potential to increase their market share and unlock new streams of revenue from these social media channels.

Logistics in the Age of AI: How Automation is Making Supply Chains Smarter and Faster

Logistics and supply chain management are experiencing a significant transformation due to the emergence of Artificial Intelligence (AI), Machine Learning, and Bot technology. These innovations are gaining momentum and disrupting traditional supply chain processes. According to Grand View Research, the global market size for AI in supply chain management is expected to reach $10.1 billion by 2025, with a compound annual growth rate (CAGR) of 45.3%.

Automation, combined with Natural Language Processing (NLP), is enhancing employee productivity, increasing operational efficiency, and reducing errors, resulting in a higher Customer Satisfaction Index (CSI). AI is revolutionizing logistics processes, from delivery and inventory management to order tracking, bringing significant improvements in transportation costs, delivery times, and customer experience.

Arrival of GPT Platform

The introduction of the GPT platform from Open.AI has brought substantial transformations in the logistics industry, significantly impacting both employees and customers. Generative AI technology has enabled logistics companies to let their employees execute their responsibilities with improved efficiency and effectiveness. By leveraging advanced NLP techniques, ChatGPT powered Logistics Bots can handle routine and repetitive tasks such as order tracking, inventory management, and delivery scheduling with dynamic responses. This, in turn, frees up employees to focus on more complex tasks, such as developing strategies to improve supply chain efficiency and reduce costs, leading to an elevation in customer service quality.

Overall, the integration of GPT-powered bots into the logistics industry can streamline business processes, increase productivity, and improve the customer experience.

Now, let’s explore how Streebo can assist Logistics Companies in leading to significant positive transformations faster

World-Class, Enterprise-Grade Chatbot Solutions for Logistics with ChatGPT-like capabilities

As a premier digital transformation and AI company, we at Streebo, have developed a range of pre-trained voice, chat, and email bots that are supported by top-tier NLP engines like IBM Watson, Amazon Lex from AWS, Microsoft CLU, Copilot, Power Virtual Agents, Google Dialog Flow from GCP, and Wit.AI from Meta. In our latest release, we have further expanded our range by integrating with Open.AI’s GPT Platform, providing our smart bots with unprecedented power and intelligence.

Our Logistics and Delivery service bots come with an accuracy rate of up to 99% and can seamlessly integrate with a wide variety of 3rd party enterprise backend systems (ERPs, CRMs) systems such as SAP, Salesforce, ServiceNow, Workday among others.

The implementation of our highly advanced ChatGPT like logistics chatbot is poised to enhance the experience of logistics industry employees by providing an AI-backed self-service platform that allows them to monitor their assigned orders, update their status, verify inventory levels, and schedule transportation, among other features. Furthermore, the chatbot’s versatility allows it to be deployed on various channels, like WhatsApp, Google Chat, MS Teams, Web application, Mobile application, and e-mail, etc. facilitating these tasks through multiple avenues.

Through the incorporation of advanced NLP engines, we have enabled our users to engage in seamless and effortless communication with our chatbots, but within a limited range of fixed responses. However, with the integration of ChatGPT, we have achieved a significant enhancement in the quality of our premium chatbots. These bots now possess the capability to generate dynamic text responses that demonstrate human-like comprehension. Furthermore, they are able to handle a wider range of queries, from basic factual requests to more complex and intricate ones, with seamless ease.

Our pre-trained Cognitive Assistants for Logistics & Delivery Services Employees is trained in the following Operations

Sign up or Register New Employee

Raise a procurement ticket

Show Deliveries assigned to Employees

See the task list

Assign the orders to employees

Update order status

See Inventory

Order Inventory items

Track Inventory items

Book a vehicle

Update vehicle status

View vehicle status

Shipping Conditions

Schedule Delivery

Update Profile

Change Request

Business Benefits of Streebo’s Pre-Trained and pre-integrated AI-Powered Logistics Employee-facing Chatbots

A study by Salesforce found that chatbots can increase employee productivity by up to 50%, as they free up time for employees to focus on more complex tasks.

A report by TechEmergence found that chatbots can reduce errors in data entry and order processing by up to 99.9%, reducing delays and improving the accuracy of logistics operations.

Increased Revenue
Our AI powered logistics chatbots increase the operational efficiency of Logistics Companies-hence they can serve multiple requests from customers simultaneously which increases the customer satisfaction index. Moreover, automation of regular tasks saves on query resolution time & effort – this, in turn, decreases the cost of a call center. Hence the chatbot helps in increasing the overall customer base resulting in increased revenue.

Improved Employee Productivity
By automating mundane tasks, our ChatGPT powered logistics chatbots improve employees’ productivity so they can focus on more complex tasks that require a higher degree of expertise.

Improved Accuracy
Using ChatGPT for logistics, our chatbots can reduce errors and inaccuracies in data entry, order processing, and other routine tasks. This helps to minimize delays and improve the accuracy of logistics operations.

Key differentiators of Streebo’s Pre-Trained and pre-integrated AI-Powered Employee-facing Bots for Logistics

Built-in Domain Intelligence
Streebo has built-in domain knowledge into its Bots and has deployed highly intelligent pre-trained employee-facing chatbots that can emulate human interactions closely specific to logistics operations.

Omni-Channel Availability
Our ChatGPT integrated logistics Bot can be deployed across social media channels such as WhatsApp, Google Chat, Facebook Messenger, SMS, Telegram, Instagram Signal, WeChat, Skype, among others. They can even handle voice channels such as IVR, Amazon Alexa, and Google Home. Bots can also be deployed on web platforms and mobiles applications.

Email assistance
Our logistics service bots, powered by ChatGPT, have become more versatile with the use of email bots. This breakthrough in the virtual assistant industry has enabled our bots to mimic human-like communication and generate emails, effectively managing backend integrations for seamless transactions. This development is significant in our pursuit of providing exceptional customer satisfaction.

Access to Unstructured Data
Our ChatGPT-powered chatbots for logistics staff feature a data classification function that can effectively organize and categorize large amounts of unstructured data, such as order summaries, inventory statuses and complaints. By utilizing advanced AI technologies, including classification, clustering, embedding, and generative AI, our logistics virtual assistants can analyze unstructured data to help employees to determine the nature and urgency of each issue and direct it to the appropriate division for resolution. By utilizing various unstructured data sources, such as web pages, customer reviews, logs, and emails, this can lead to faster response times, increased efficiency, and improved customer service.

Local Language Support
Our multilingual bot removes the language barrier with local language support, as bot provides support for 38+ languages on chat as well as voice interface which helps employees to retrieve information through virtual assistants faster in their own preferred language.

Voice Support from GPT
Our bots are equipped with the latest voice technology, such as Whisper (beta) from Open.AI and Speech-To-Text technologies from IBM Watson, Google Dialog flow, and Amazon Lex. Whisper is an AI-based voice platform that enables companies to gain a better understanding of their users and provide timely virtual support. STT technology offers real-time transcription services that analyze conversations for specific keywords, ensuring accurate and complete information is collected during each call. This results in superior user experience, with employees receiving prompt and precise responses to their queries. The quicker response times foster better relationships between logistics companies and their employees, leading to increased loyalty and profitability.

Pre-Integrated with Backends
Streebo’s ChatGPT powered Logistics Chatbots come in pre-integrated with Marketing & Analytics software and backend systems such as CRM, Campaign Management Systems, ERP, etc. Third-party systems such as SAP, Salesforce, ServiceNow, Workday, and others are integrated into enterprise backends, eliminating the need for manual configuration or integration. This streamlines the process and saves valuable resources and time.

99% Intelligent Bot
Our AI-powered virtual assistants for logistics employees have an Intelligence Index accuracy rate of up to 99%, which is calculated by dividing the number of relevant questions answered correctly by the total number of relevant questions asked. We continuously train our chatbots with rigorous testing and add relevant use cases to ensure they achieve the highest level of accuracy.

Flexible Deployment Options
Streebo’s Pre-Trained Logistics Bot can be deployed on-premises or on IBM Cloud, Microsoft Azure, Amazon AWS, or Google Cloud Platform.

Data Security
Our solution employs industry leading natural language processing (NLP) engines such as IBM Watson, Google Dialog, Microsoft CLU, Copilot, Power Virtual Agents, and Amazon Lex to guarantee that all processed data is secure and compliant. Additionally, all information exchanged between ChatGPT and our solution is encrypted and masked, ensuring the security of all data, not just sensitive data.

Pricing Option

Capex Option

You can choose to buy the Bot solution.

Opex Option

You can choose to Subscribe to our Bot solution for a fixed monthly charge.

Pay Per Usage

This is a conversation-based subscription and tied to the number of conversations & messages the bot handles. Thus, you only pay if the Bot is getting used and is actually deflecting calls.

Conclusion

The use of chatbots powered by conversational AI can save businesses both time and money. They can automate front-end and back-end communication, as well as replace manual management operations for inventories and transportation with chatbot commands. By integrating logistics virtual assistants, logistics and supply chain industries can monitor performance and improve customer experience across various areas such as tracking cargos, handling product inventories, updating CRM, coordinating teams, scheduling meetings, warehouses, and delivery schedules.

Here Streebo’s highly advanced conversational interfaces for Logistics stand out and raise the user-engagement levels. Our AI-powered chatbots for logistics industries are designed on industry-leading NLP providers like IBM Watson, Amazon Lex from AWS, Microsoft CLU, Copilot, Power Virtual Agents, Google Dialog Flow from GCP and now GPT from Open.AI as well. Our Conversational AI Logistics solution for Employees makes the customer interaction effortless and faster. An increasing number of employees are preferring it over the traditional web and mobile app interface. By using GPT in logistics bots, we have achieved dynamic and significantly improved conversational outcomes and responses.

Our highly intelligent virtual assistants offer the flexibility of being deployed on various platforms including mobile apps, websites, and social media channels.By staffing our 24X7 available Intelligent Bots, businesses can easily enhance the productivity of their employees and reduce their operational expenses as well. That is why these AI-powered Smart Logistics Bots have a powerful return on investment as they can improve sales, increase employee productivity and significantly reduce operational costs for organizations deploying them.

Thus, if you are seeking a comprehensive strategy to grow your business, then your search is over. Explore our chatbot store of pre-trained, cloud-ready solutions.