Introduction – An Opportunity for Oil & Gas Companies
This article discusses the recent changes in user behavior, which present an opportunity for Oil & Gas
Companies to increase revenue and reduce costs. It also explores how businesses can utilize
cutting-edge AI technologies such as Natural Language Processing and Generative AI, with platforms
like Open.AI’s GPT platform, to automate interactions with distributors.
Additionally, the article presents an advanced AI solution that incorporates leading NLP providers such as IBM Watson, Google Dialogflow, Amazon Lex, Microsoft CLU, Copilot, Power Virtual Agents and Open.AI’s GPT. Clients can utilize any combination of these providers to create a powerful solution that enables them to take advantage of the shift in user behavior, while still effectively managing customer (distributor) interactions.
Additionally, the article presents an advanced AI solution that incorporates leading NLP providers such as IBM Watson, Google Dialogflow, Amazon Lex, Microsoft CLU, Copilot, Power Virtual Agents and Open.AI’s GPT. Clients can utilize any combination of these providers to create a powerful solution that enables them to take advantage of the shift in user behavior, while still effectively managing customer (distributor) interactions.
Increasing Social Media Usage in Oil & Gas Industry
Prior to the COVID-19 pandemic, Oil & Gas companies relied heavily on traditional call centers to
handle customer service needs. However, these centralized, labor-intensive operations may no longer be
the most effective approach. According to IBM, 32% of distributors (customers) expect a response
within 30 minutes and 30% of distributors’ calls go unresolved or require escalation. 42% of customers
hang up on a customer service call before their issue is resolved.
In the current post-pandemic scenario, distributors are increasingly turning to asynchronous
communication channels like Facebook Messenger, WhatsApp, Google Chat, MS Teams, Email and SMS for
their interactions. These channels have now become the preferred method for business interactions as
well. This shift presents an opportunity for Oil & Gas companies to enhance their distributor
experience and simultaneously reduce operational costs.
How Oil & Gas Companies can leverage Artificial Intelligence and Bot Technology?
Bot technology has evolved significantly due to advancements in Natural Language Processing (NLP)
powered by Artificial Intelligence (AI). This technology can now provide end-users with a seamless
experience, making it a major market driver. As mentioned earlier, messaging apps are now the
preferred means of communication, and companies that leverage NLP and AI to open up these asynchronous
messaging channels for distributor interaction stand to gain market share, enhance customer
experience, and reduce distributor interaction costs.
Oil & Gas businesses handle large-scale business operations and distributor queries, which can lead to
inefficiencies, delayed responses, and a waste of time and money when relying on manual
communications. AI chatbots can revolutionize the industry by automating conversations around customer
support. It can streamline a variety of mundane tasks and engage vendors right from the first
interaction till they convert into distributors.
Data by Chatbots Magazine proves that by implementing virtual agents, companies can improve their customer service by over 9 basis points. With Oil & Gas chatbots and multi-channel integrations, businesses can meet their distributors’ expectations by adopting an improved way of interacting. AI chatbots for the oil & gas industry can enhance efficiency and scale up operations.
Data by Chatbots Magazine proves that by implementing virtual agents, companies can improve their customer service by over 9 basis points. With Oil & Gas chatbots and multi-channel integrations, businesses can meet their distributors’ expectations by adopting an improved way of interacting. AI chatbots for the oil & gas industry can enhance efficiency and scale up operations.
Advancements in Language Model – ChatGPT
Open.AI’s ChatGPT, an AI language model, has had a significant impact on the evolution of AI chatbots.
ChatGPT represents the latest advancements in natural language processing (NLP) and is a
state-of-the-art language model. Its ability to generate coherent and contextually relevant responses
has advanced the field of NLP and led to the development of more sophisticated AI chatbots.
With improved NLP capabilities, chatbots can now better understand user intent, generate appropriate responses, and provide more personalized assistance. By generating contextually appropriate responses, chatbots can better emulate human conversation and deliver a more personalized user experience. At Streebo, we are committed to continuously enhancing the accuracy, effectiveness, and user experience of AI chatbots.
With improved NLP capabilities, chatbots can now better understand user intent, generate appropriate responses, and provide more personalized assistance. By generating contextually appropriate responses, chatbots can better emulate human conversation and deliver a more personalized user experience. At Streebo, we are committed to continuously enhancing the accuracy, effectiveness, and user experience of AI chatbots.
Streebo’s AI Bots for Oil & Gas Industry Distributors are now integrated with GPT giving it ChatGPT kind of capabilities
Streebo is a conversational AI company that specializes in creating chatbots and virtual assistants
using advanced NLP technology, such as IBM Watson, Google Dialogflow, Amazon Lex, Microsoft CLU, Copilot, Power Virtual Agents and
Wit.ai from Meta. These technologies allow our bots to understand distributor queries accurately and
respond quickly. Recently, we have integrated GPT series language models and APIs from Open.AI,
enabling us to create human-like chatbots specifically for the Oil & Gas Industry.
Our latest Oil & Gas Chatbots have advanced context-switching capabilities, making them ideal for
complex distributor service tasks. Streebo Bots (Streebots) can handle multiple topics in a single
conversation, seamlessly transitioning between different conversation topics. We train our bots until
they reach 99% accuracy and pre-integrate them for distributor service use cases, making them
compatible with a wide range of backend systems such as SAP, Salesforce, ServiceNow, Workday, and
more.
Moreover, these virtual assistants can communicate in multiple languages through various channels like Meta (Facebook) Messenger, WhatsApp, Google Chat, MS Teams, Slack even SMS & email, along with voice channels like IVR, Amazon Alexa, and Google Home, making distributors services to be accessible across channels.
Moreover, these virtual assistants can communicate in multiple languages through various channels like Meta (Facebook) Messenger, WhatsApp, Google Chat, MS Teams, Slack even SMS & email, along with voice channels like IVR, Amazon Alexa, and Google Home, making distributors services to be accessible across channels.
Our Distributor Bot for Oil & Gas supports the below operations
The Oil & Gas industry has acknowledged the importance of offering personalized cognitive engagement to cater to their distributors’ requirements. To provide tailored services to Oil & Gas companies, smart virtual assistants are being utilized. By integrating intelligent bots that are customized to individual distributors’ needs, the industry aims to improve the overall experience of distributors. Additionally, smart bots can optimize routine tasks, leading to more efficient operations and a seamless experience for distributors.Our latest series of Streebots are powered by GPT platform and are pre-trained for following Oil & Gas operations:
General FAQs
Check Subsidy Rates
Check Crude Oil Prices
Place/Track Order
Distributor Support & Query
Resolution
Payment Transactions
Generate Bills/Invoices
Raise a Complain
Cancel/Modify Order
Cancel Delivery
Document/Media Upload
Feedbacks and Reviews
Key Business Benefits of these ChatGPT powered Bots for Oil & Gas Industry
As per Gartner’s report, 91% of organizations are planning to deploy AI within the next three years.
By 2030, a billion service tickets will be raised automatically by customer-owned bots.
Hence by rolling out AI-Powered Oil & Gas Industry Bots for Customers across channels will result in the following benefits:
Hence by rolling out AI-Powered Oil & Gas Industry Bots for Customers across channels will result in the following benefits:
Increased Revenue
Our Omnichannel Pharmacy Bots increase the presence of business across communication channels and get more orders. The Bot sends timely reminders to refill the medicines increasing repeat orders and hence increasing the overall revenue.
Cost Savings
Streebo chatbot for healthcare pharmacies can reduce the cost of customer service by automating routine tasks and answering common questions. This can free up staff time and reduce customer support expenses and reduces the load on the call center.
Increased Efficiency
AI Bots for retail pharmacies can streamline the medicines ordering process, providing potential patients with immediate assistance and information. This can reduce the time & effort and operational human errors.
Enhanced Customer Service
Customer gets a personalized experience with 24X7 instant support from AI powered virtual assistant on their preferred communication channel certainly improves customer satisfaction and customer service.
How Streebo assures you Guaranteed Success with its Oil & Gas Bots for distributors?
Built-in Domain Intelligence
Streebo has considerable expertise in implementing intelligent pre-trained Oil & Gas Bots that can efficiently replicate a variety of Oil & Gas operations. By utilizing their in-depth domain knowledge, Streebo can create virtual assistants that deliver a more personalized experience for distributors. These virtual assistants possess advanced capabilities that enable them to swiftly and precisely comprehend distributor requests, leading to more efficient and effective interaction.
Omni-Channel Presence
Streebo’s Oil & Gas Chatbot is versatile and can be utilized on various social media platforms such as Meta (Facebook) Messenger, WhatsApp, Google Chat, MS Teams, Slack, and SMS. Furthermore, it can efficiently manage voice channels such as IVR, Amazon Alexa, and Google Home. In addition to this, Streebo’s intelligent Oil & Gas Conversational Interface can be implemented on existing digital platforms like websites and mobile applications. It can also be integrated with email services, providing human-like responses over email.
Access Unstructured Data
With advanced classification, clustering, embedding, and generative AI technology available in the GPT platform, AI Chatbots in the Oil & Gas industry can now access previously unexplored sources of information. By leveraging this potent capability, they can provide relevant information to the appropriate person or staff promptly. This encompasses a diverse range of unstructured data such as web pages, service tickets, documents, logs, and emails, which can be scrutinized to extract and deliver pertinent information to the end-user.
Data Security & Compliance
Streebots used in the Oil & Gas industry are equipped with state-of-the-art technology from leading industry players like IBM Watson, Google Dialogflow, and Amazon Lex from AWS, offering clients an unmatched level of data security and compliance. These chatbots utilize cutting-edge encryption technologies from IBM, Google, and AWS to ensure compliance with regulations in different countries. The chatbots encrypt all data exchanged with GPT, ensuring that enterprise data is always securely protected. Therefore, our clients can trust that their data is secure, and their organization complies with applicable regulations.
Guaranteed Adoption
The adoption of chatbots has been a challenge for Oil & Gas businesses due to various factors such as insufficient technical knowledge and a limited understanding of distributor needs. Nevertheless, Streebo’s Oil & Gas Virtual Assistant can help these businesses overcome these challenges quickly and efficiently.
Advance Training
Streebo’s intelligent Chatbots designed for Oil & Gas Distributors undergo continuous training until they achieve a 99% accuracy rate (*Accuracy= No. of questions answered correctly/No. of relevant questions asked). This leads to enhanced efficiency and performance as the highly accurate bots minimize the need for manual intervention.
Seamless Integration
The Oil & Gas Conversational Interface developed by Streebo can seamlessly integrate with a diverse range of third-party enterprise backend systems, including SAP, Salesforce, ServiceNow, Workday, and many others. This feature eliminates the need for manual configuration or integration of backends or third-party systems, thereby saving valuable time and resources.
Advanced Chat Analytics
Streebo’s dashboard for bot analytics captures and presents valuable data, preferences, trends, and metrics of the system. With this tool, Oil & Gas companies can monitor user interactions, analyze behavior patterns, and comprehend the unique requirements of their distributors. By utilizing this information, companies can adapt their services and provide personalized responses to users. The analytics dashboard also assists in making informed business decisions based on the data gathered, which can help refine existing processes or develop new strategies to enhance performance. Overall, Streebo’s bot analytics dashboard is an effective tool for Oil & Gas companies to optimize their operations and deliver exceptional user experiences.
Lower Maintenance
Streebo’s advanced bot solution offers a cost-effective option for Oil & Gas companies seeking to integrate bots into their distributor service operations. This solution can reduce maintenance costs, making it an attractive option for businesses that want to optimize their operations while minimizing expenses.
Inbuilt Live Agent Support
Streebo’s Virtual Assistant for the Oil & Gas industry includes a built-in live agent support feature, enabling distributors to receive assistance from a human representative if they are unable to find the information they need through the chatbot. This functionality allows distributors to transition seamlessly between interacting with the chatbot and engaging with a live agent to ensure that their queries are resolved promptly and effectively.
Multi-Lingual Support
Streebo’s Oil & Gas Virtual Assistant has the capability to communicate in multiple languages, including English, Spanish, French, Chinese, and over 38 other languages. This feature enables Oil & Gas companies to provide personalized support to distributors who have limited proficiency in English or prefer to communicate in a language other than English.
Voice & Chat Support
Our Smart Bot provides support voice as well as text-based conversations making it easy for users to interact with it regardless of their preferred mode of communication.
Voice Enabled Bots
Streebots utilize advanced speech-to-text (STT) technology, which provides a real-time transcription service capable of identifying keywords during conversations, ensuring the collection of accurate information from each call. These chatbots seamlessly integrate with Whisper (Beta), an AI-powered voice platform from Open.AI, and leverage other STT technologies from IBM Watson, Google Dialogflow, and Amazon Lex. Integrating STT technology allows businesses to gain a better understanding of their distributors and quickly respond with virtual support, resulting in faster response times, improved business-distributor relationships, and higher levels of distributor satisfaction.
Email Bots
The ChatGPT Bot for Oil & Gas can now generate very human-like emails and thus service distributors over this channel as well. Our Email Bots can answer common FAQs and manage transactions that require backend integration.
Customization
In today’s fiercely competitive market, companies need to offer unique experiences to attract new and retain existing customers. Streebo’s Oil & Gas Bots, powered by GPT platform, provide a customized experience that allows Oil & Gas businesses to tailor the chatbot experience to their specific use cases and operations. This enables them to create a distinctive experience for their distributors, which can help them stand out from their competitors and enhance their reputation as an innovative and customer-centric organization.
Open Standards
The Streebo Bots are solution assets developed using open-source standard frameworks like Java, J2EE, Javascript, node.js, and others. The source code is open and accessible to customers and partners who can further customize it. Streebo does not have any dependency on its customers or partners for maintaining or enhancing the bots, and they can take over the maintenance and internal enhancement of the bots at any stage.
Pricing Model
Capex Option
You can choose to buy the Bot solution.
Opex Option
You can choose to Subscribe to our Bot solution for a fixed monthly charge with no upfront setup fee.
Pay Per Usage
This is a conversation-based subscription and tied to the number of conversations & messages the bot handles. Thus you only pay if the Bot is getting used and is actually deflecting calls.
Deploying chatbots for distributors can provide a range of benefits that can significantly enhance
organizational efficiency and productivity for oil and gas companies. By helping distributors quickly
access the information they need to perform their job functions, chatbots can reduce the time and
resources required to complete tasks. Additionally, chatbots can automate routine inquiries, freeing
up staff to focus on more complex or high-priority issues.
Personalized assistance provided by chatbots can also improve the overall user experience and engagement with company resources for distributors. With all these capabilities Streebo Bots can provide the twin benefit of increased revenue and reduced cost. Overall, deploying chatbots for distributors is a wise investment that can help oil and gas companies improve their operations and deliver value to their stakeholders.
Personalized assistance provided by chatbots can also improve the overall user experience and engagement with company resources for distributors. With all these capabilities Streebo Bots can provide the twin benefit of increased revenue and reduced cost. Overall, deploying chatbots for distributors is a wise investment that can help oil and gas companies improve their operations and deliver value to their stakeholders.
Disclaimer: ChatGPT and GPT are registered trademarks and terms fully owned by Open.AI. The Author has used the term “Oil And Gas” to convey the idea of a ChatGPT kind of Bot, but for Oil And Gas.
