Easily handle complaints and investigate quality
issues!
Customer complaints and grievances are one important indication of your product/service quality and addressing them efficiently indicates how serious you are about customer support and providing your customers – value for money! Customer support team and the quality control team, both must keep track of complaints – not just to solve a customer complaint but also to make sure that the rate of such complaints decreases considerably. In addition, the continuous customer feedback can also help improve their products/services. A good complaint management and resolution software is the way to managing such complaints and tracking feedback.
Complaint Management and Resolution System
Complaint management and resolution automation helps enterprises analyze the metrics related to customer complaints. The complaint management system provides a common platform for the complaint resolution and the product management team to come on the same page. Enterprises can also streamline the way complaints are recorded, segregated, and processed.
Complaint resolution progress can also be easily tracked, and customers can be updated regarding the same. Happy customers lead to a good word of mouth and become instrumental in success of an enterprise!
Complaint resolution progress can also be easily tracked, and customers can be updated regarding the same. Happy customers lead to a good word of mouth and become instrumental in success of an enterprise!
Features of a complaint management system!
Record customer complaints and generate
tickets
Identify customer account and retrieve
complaint information when needed with ease
Track the progress of complaint resolution via
an interactive dashboard
Send notifications and updates regarding
complaint resolution to the customer
Assign complaints automatically to customer
service execs based on availability
Collect complain resolution and customer
support feedback via feedback formsBenefits of having a complaint management system.
Improve the complaint response times and closure times
Reduce cost of customer service by making it efficient and automated
Integrate regional reporting capabilities with an interactive analytics dashboard
Adopt a mature and customer centric approach to complaint handling
Increase customer satisfaction and brand repute by efficient handling of complaints Deliver A Personal Experience by Integrating AI Powered Conversational Interface
In-addition Streebo has a special add-on that will make your complaint management application voice and chat activated instantly. It leverages top of the line IBM Watson assistant technology, to deliver highly secure conversational experiences. You can also choose an NLP of your choice and surface a conversational interface, over your complaint management system in no time.
Why Streebo is the best tech partner to build a complaint management software
We understand what a good complaint management software should comprise of. Accommodate the changing requirements of the complaint management process with our revolutionary low code no code tool, DXA.
Create multiple intelligent forms in no time as our product cuts the development time in half! Integrate the complaint management software with any backend including web-services, RDBMS, ERPs and legacy systems using the point and click integration feature available in our product. With a single click, it is it is possible to add text-fields ensuring a desired productive flow of work.
IT and NON-IT teams can effortlessly build mobile forms and deploy them on browsers, tablets, and mobiles with a single click of a button All this with our revolutionary product/tool, DXA that cuts the development cost of any solution in HALF.
Create multiple intelligent forms in no time as our product cuts the development time in half! Integrate the complaint management software with any backend including web-services, RDBMS, ERPs and legacy systems using the point and click integration feature available in our product. With a single click, it is it is possible to add text-fields ensuring a desired productive flow of work.
IT and NON-IT teams can effortlessly build mobile forms and deploy them on browsers, tablets, and mobiles with a single click of a button All this with our revolutionary product/tool, DXA that cuts the development cost of any solution in HALF.
Key takeaway
Cross-platform omnichannel apps: With expertise
in complex projects implementation with modern
infrastructure.
Power to Business: With ‘Drag and Drop’
Interface for IT/LoB to modify and manage
apps at ease.
Comprehensive Security: For 3rd party
integrations and secure payment gateways.
Lower Maintenance Cost: With a single
code base for all digital assets and
automation tools.
Flexible Deployment Options: To deploy
on-premise OR on cloud.
Highly Skilled Team: With expertise in
handling complex projects implementation
with modern infrastructure.
