American National Insurance Company fast-tracks mobile access
Streebo Mobile Insurance Suite
HCL Portal, HCL Web Experience Factory
Headquartered in Galveston, Texas, American National Insurance Company (ANICO) is a multiline carrier with more than 100 years of experience. Its core businesses are life insurance, annuities, health and property and casualty insurance. The company and its subsidiaries serve approximately eight million policyholders throughout the United States, the District of Columbia, Puerto Rico and other territories.
“Working with HCL and Streebo, our agents are now more informed than ever and are engaging with customers at deeper, more personalized levels”
– Deanna Walton, Assistant Vice President, Field Systems, ANICO
Business ChallengeWith several thousand sales agents on the road, ANICO agents were losing valuable time with clients by having to return to the office to process paperwork. And, whenever they needed information on existing client policies, they would have to call either the field or home office — a process that was time consuming and restricting. ANICO wanted to provide their agents with the option of using personal devices, allowing them to work wherever, whenever they needed to.
ANICO relied on Streebo’s expertise to roll out a mobile capability for the agent’s inquiry application using Streebo insurance applications, WebSphere Portal software templates and model-based development capabilities and prebuilt connectors from HCL Web Experience Factory software. “We were licensed for HCL Web Experience Factory(previously owned by IBM) software as part of our customer portal initiative, so we decided to investigate how we could use what we had,” says Walton.
Streebo quickly integrated its mobile applications for insurance with the existing ANICO database and information sources. There was no need to design, program and test applications for each mobile device. The HCL solution automatically generated the form factors and usability features necessary to support the designated devices. The solution was ready for deployment within eight weeks. The agents now have access to real-time searches on existing policies, legal equirements and policy details, helping them assist current customers and sign on new clients on the fly.
“Working with HCL and Streebo, our agents are now more informed than ever and are engaging with customers at deeper, more personalized levels,” said Deanna Walton, AVP Field Systems at American National Insurance Company. “We have had an agent portal for many years, and we knew that a mobile application for accessing policy information was critical in order for us to meet agent demand and stay competitive in the market. In fact, interest in the mobile app from our sales team was impressive, as on the first day of deployment, 100 agents signed up.”
Going forward, ANICO will use WebSphere Portal software to accelerate the changeover of the agent portal to the HCL Portal platform.
- ▪ Supports agents with portal applications that are easy to access and navigate using almost any mobile device
- ▪ Slashes the time required to create and deploy mobile applications from eight months to eight weeks
- ▪ Accelerates moving the homegrown agent portal to the HCL Portal platform