Medical chatbot – An Opportunity for Generative AI in Healthcare Service Providers/Hospitals

This article describes the user behavioural change that has happened in which lays an opportunity for healthcare providers and hospitals to increase their revenue and save on costs. It also covers how organizations can take advantage of the latest AI technology, particularly in the fields of Natural Language Processing and Generative AI to automate prospect & end-user interactions.

Healthcare Hospital Prospects with ChatGPT angle

Furthermore, an advanced AI solution is presented powered by leading NLPs and Generative AI technologies from IBM, AWS, Google & Microsoft. Clients can use a combination of any of the leading AI providers to deliver a powerful solution that will allow them to both to leverage the user-behavioural shift to increase revenue & improve customer satisfaction index, yet manage their customer service costs.

The Digital Transformation Wave in Healthcare

The healthcare industry has witnessed a Digital Transformation wave post-pandemic. As per a Grand View Research report, the global digital health market was valued at $96.5 billion in 2020 and is projected to experience a 15.1% compound annual growth rate (CAGR) from 2021 to 2028. This growth is attributed, in part, to the heightened utilization of social media and other digital technologies in healthcare.

Moreover, patients’ preferred communication channels have evolved, extending from web and mobile to encompass social messaging platforms and asynchronous messaging platforms such as Facebook Messenger, WhatsApp, Email, and SMS. According to a Hootsuite report, the global number of social media users reached 4.20 billion in 2023, reflecting a 13% year-on-year increase. With social media usage on the rise worldwide, the healthcare industry holds substantial potential to harness these platforms for prospect engagement, patient education, and customer acquisition.

Role of AI Powered Medical chatbot Bot Technology in Healthcare

With innovations in Natural Language Processing (NLP) powered by Artificial Intelligence (AI), bot technology has matured to a point where it can provide a seamless experience for end-users. Intelligent and smart chatbots are now assisting hospitals in connecting more directly and effectively with patients across various communication channels. Beyond the traditional web, mobile, and phone IVR channels, incorporating a chatbot as a component in an omnichannel healthcare marketing strategy allows hospitals and healthcare organizations to expand their network. The overall healthcare chatbot market is projected to reach USD 314.3 million by 2024.

Furthermore, healthcare providers can enhance the average time spent on their web pages, directly impacting their SEO rankings, simply by integrating a chatbot onto their websites. According to a recent Deloitte study, healthcare businesses, on average, improved their bounce rates by over 17% by deploying chatbots on their websites. This presents an opportunity for hospitals and healthcare providers to establish a presence on these new social media channels and engage with patients and prospects, ultimately leading to revenue growth and increased market share.

Advantage of Medical Generative AI

Generative AI-powered chatbots represent a transformative breakthrough in natural language processing, marking a departure from conventional approaches. These advanced chatbots, distinguished by their sophisticated language models, redefine the landscape of conversational interactions. Their unmatched knowledge, acquired through extensive training on diverse datasets, facilitates a more natural and intuitive experience for healthcare engagement.

Beyond mere functionality, they stand as new-gen smart solutions, adept at dynamically adapting to diverse contexts, overcoming the limitations of their predecessors. This paradigm shift not only enhances communication and efficiency for healthcare providers but also opens avenues for a transformative approach to patient interactions, ultimately optimizing healthcare services in an ever-evolving digital era.

Smart chatbot for Medical, Clinics, Hospitals & Healthcare with Generative AI capabilities

Streebo, a leading Digital Transformation & AI Company, has developed an advanced chatbot tailored for hospitals, powered by leading AI technologies such as GPT on Microsoft Azure, IBM Watson, AWS SageMaker, and Google PaLM. By leveraging state-of-the-art AI from top providers like IBM, Microsoft, Google, and AWS, the chatbot ensures robust data security and compliance. Our advanced AI-powered chatbots, applicable across various sectors, excel in natural language processing through engines like IBM Watson, Google DialogFlow, Amazon Lex, Microsoft Azure’s CLU, and Meta’s Wit.AI.

Infused with machine learning and deep learning techniques, these chatbots undergo extensive training on diverse datasets for precise and efficient user interaction. They come pre-integrated with various enterprise backend systems, including Epic, Cerner, SAP, Oracle, and other Hospital Management & EHR Software, as well as ERP systems, ensuring versatile and seamless integration within healthcare operations.

Our team of AI specialists possesses profound expertise in Generative AI, enabling them to craft highly sophisticated, context-aware chatbots. This expertise is pivotal in developing chatbots that are not only technologically advanced but also highly responsive and tailored to meet the nuanced requirements of modern healthcare environments.

Our Smart & Safe chatbot for Medical support below operations

General FAQs
Our chatbot streamlines information retrieval, offering clear answers for frequently asked questions, enhancing user satisfaction.

Clinic / Hospital Locator
Locate nearby healthcare facilities effortlessly with our chatbot’s geolocation feature, ensuring stress-free navigation.

Call Ambulance
Initiate emergency response with a quick ambulance call, coupled with real-time tracking for prompt assistance.

Call Doctor for Emergency Visit
Facilitate urgent doctor visits through our chatbot, ensuring immediate contact with on-call medical professionals.

Schedule Doctor’s Appointment
Efficiently schedule and manage appointments, with calendar integration for timely reminders and notifications.

Schedule Lab Appointment
Streamline lab appointments with our chatbot, providing pre-appointment guidelines for a hassle-free experience.

Patient History & Health Records
Access and update health records seamlessly with our chatbot, empowering patients in their healthcare journey.

Request for Reports
Securely request and receive medical reports with our chatbot, ensuring timely access to critical health information.

Patient Support and Query Resolution
Resolve queries intuitively with our chatbot’s AI-driven escalation process, ensuring comprehensive and timely responses.

Payment Transactions
Conduct secure payment transactions with our chatbot, offering a trustworthy platform for financial healthcare transactions.

Online Consulting
Enable seamless virtual consultations with our chatbot’s user-friendly video conferencing interface.

Medication Reminders
Improve medication adherence with our chatbot’s reminders and personalized medication information.

Generate Prescription
Ensure accurate prescriptions with our chatbot, integrating real-time patient data for enhanced efficacy.

Feedbacks and Reviews
Provide real-time feedback with our chatbot, fostering continuous improvement in healthcare services for enhanced satisfaction.

Key Business Benefits of Generative AI powered Bots for Healthcare Industry

A survey by the Healthcare Information and Management Systems Society (HIMSS) found that 60% of healthcare providers use social media for professional networking and marketing, while 46% use it for patient education.

Hence rolling out Generative AI-Powered Healthcare Bots will result in the following benefits:

Increased Engagement

Healthcare Virtual Assistants boost engagement by delivering personalized, real-time assistance on platforms like social media. According to a study by Accenture, this approach has led to a 20% increase in patient engagement through targeted online interactions, contributing to heightened interest in healthcare services.

Increased Efficiency

AI Bots for hospitals enhance efficiency by streamlining marketing processes and providing immediate assistance to potential patients. A case study from McKinsey & Company reports a 40% reduction in lead-to-patient conversion time, showcasing the minimized effort required for successful conversions.

Cost Savings

Healthcare bots bring about cost savings by automating routine marketing tasks, resulting in a 30% reduction in marketing expenses. This insight is derived from a comprehensive analysis conducted by Deloitte on the efficiency gains achieved through AI-driven automation.

Competitive Advantage

Implementing AI-powered bots in marketing gives healthcare providers a competitive edge, offering an innovative and personalized patient experience. According to a survey by PwC, healthcare providers with advanced AI-driven marketing strategies have seen a 15% increase in patient preference, solidifying their competitive position in the market.

Key Features of Our Generative AI Powered chatbots for Hospitals

Let’s break down the features that make Streebo’s chatbot solution so unique.

Multilingual Support
Communicates effectively in over 38 languages, ensuring inclusive engagement and catering to a diverse patient demographic. This feature fosters a patient-centric approach, enhancing accessibility to healthcare information.

Seamless Backend Integration
Integrates effortlessly with existing hospital systems, streamlining data management for improved operational efficiency. This capability ensures a cohesive and integrated approach to healthcare service delivery.

Multimodal Capabilities
Offers both text and voice interactions, accommodating various patient preferences for a personalized and adaptable communication experience. This versatility enhances patient engagement through a choice-driven interface.

Voice Recognition
Features advanced voice recognition technology, enabling natural and conversational patient engagement. This capability enhances the user experience by providing an intuitive and hands-free interaction option.

Live Agent Support
Escalates complex issues to live agents, ensuring seamless support for patients encountering intricate queries. This feature bridges the gap between automated assistance and human intervention, ensuring comprehensive patient care.

Access to Unstructured Data
Processes and extracts insights from diverse unstructured data sources, contributing to a more comprehensive understanding of patient information. This capability enables informed decision-making based on a broader range of data.

Email Support
Extends functionalities to email, broadening communication coverage for patients who prefer or rely on email communication. This inclusive approach ensures effective communication across various channels.

Data Classification
Employs sophisticated algorithms for accurate data categorization and analysis, enhancing the precision of information processing. This feature contributes to data integrity and supports data-driven decision-making in healthcare.

Omnichannel Experience
Delivers a consistent service experience across multiple digital platforms, ensuring a seamless transition for patients interacting through various channels. This cohesive approach fosters continuity in patient care.

In-Depth Healthcare Understanding
Demonstrates a deep knowledge of healthcare processes and patient needs, facilitating more context-aware and tailored interactions. This insight ensures a more patient-centric and empathetic chatbot interaction.

Flexible Deployment Options
Can be deployed on-premise or on leading platforms such as IBM Cloud, Microsoft Azure, Amazon AWS, or Google Cloud Platform, offering versatile deployment options to suit the specific preferences and requirements of healthcare providers. This flexibility ensures seamless integration within existing infrastructure while adapting to evolving technological landscapes.

Pricing Options

Capex Option
You can choose to buy the Bot solution.

Opex Option
You can choose to Subscribe to our Bot solution for a fixed monthly charge.

Pay Per Usage
This is a conversation-based subscription and tied to the number of conversations & messages the bot handles. Thus you only pay if the Bot is getting used and is actually deflecting calls.

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