How To Integration Retail Chatbots with WhatsApp, Facebook Messenger, and SMS
Artificial Intelligence Powered Retail BotThe turmoil caused due to covid-19 has changed the Retail Industry Landscape. It has significantly transformed customer behavior, imposing enterprises to revamp their working methodology and modify their customer interaction strategies. More and more customers are fully transitioning to e-commerce, A recent study by TechCrunch states that there has been 40% surge in the social media traffic.
So, enterprises will have to follow their customers to keep their brand live by extending their presence to social media platforms like Facebook Messenger, WhatsApp, SMS, among others. Thus, to provide consistent & personalized shopping experience, increase customer outreach Retail Chatbots/Conversational Interface which can be extended to newer platforms and channels have become a need of an hour.
What Retailers can do to adapt and overcome the Industry Change:Streebo a leading Artificial Intelligence (AI) and a Digital Transformation Company has created very powerful, intelligent and a Pre-trained AI Powered Retail Chatbot. These bots are pre-integrated with a wide variety of E-commerce engines such as HCL Commerce, Shopify, Magento, SAP Hybris Commerce, Oracle Commerce, among others. Moreover, these Bots leverage leading Natural Language Processing (NLP) engines such as IBM Watson, Google Dialog and Amazon Lex to extend these commerce experiences to a variety of social media platforms such as Facebook Messenger, WhatsApp, SMS, among others. Streebo’s Retail Chatbots are proven to improve SEO (Page ranking) by an average of 12% which helps in increasing customer outreach and eventually will increase sales by on an average of 17%. By staffing eCommerce Stores with these 24X7 available Intelligent Bots, Retail companies can improve their customer satisfaction by on average of 23% thus reducing their call center costs as well. That’s why these AI powered Retail bots have a powerful ROI as they can both improve sales and reduce costs for organizations deploying them.
Business Benefits:Apparently, 76% Retail Businesses have realized measurable benefits from AI Powered Retail Bot and have seen 90% success rate in customer interaction and will save about $0.60 per chatbot interaction.
Hence by rolling out IBM AI Powered Retail Bots and Conversational Interfaces across channels like web, mobile, WhatsApp, fb messenger and SMS – Retail Industry will witness benefits such as:
- Decreased Operational Cost as the customer queries will be handled via chatbot itself and will remarkably increase the conversion rate by 15%.
- Increased Revenue & Customer Outreach because of the extended presence on multiple digital channels such as WhatsApp, Facebook Messenger, SMS among others.
- Increased Productivity by automating business processes.
- Round the clock Customer Query Resolution which will significantly increases Customer Satisfaction rate and Customer Retention rate
- Hence Virtual Assistants will not only be cost effective but will also ease out business management by providing automated customer support.
Why Streebo’s Retail BotsStreebo in collaboration with leading technology organizations like IBM, RedHat, Google, Amazon and HCL Technologies has created a powerful and secured solution. This Solution can be integrated to any E-commerce engine such as HCL Commerce, Magento, Shopify, Oracle Commerce, SAP Hybris Commerce and can be extended to various social media channels of choice.
Key differentiators of Streebo’s Pre-Trained and pre-integrated AI Powered Retail Bots:
- Built in Domain Intelligence –Streebo in collaboration with its technology partner deploys highly intelligent pretrained Bots that can emulate business processes pertaining to various Retail Industry.
- Omni-Channel Experience –Streebo’s Retail Bot can be deployed across social media channels such as FB Messenger, WhatsApp, WeChat, Skype and even SMS. They can even handle voice channels such as IVR, Amazon Alexa and Google Home. Bots can even be deployed to on web (existing E-commerce site) and mobile (existing mobile app)
- Application Platform technologies include support for standard J2EE engines including IBM WebSphere or JBOSS and can be deployed as standard Docker and Kubernetes packages on platforms such as RedHat OpenShift.
- Pre-Integrated with Backends – Streebo’s Retail Bot comes in pre-integrated with E-commerce engines such as HCL Commerce, Magento, Shopify, Oracle Commerce, SAP Hybris Commerce, among others.
- Flexible Deployment Options – Streebo’s Pre-Trained Retail Bot can be deployed on-premise or on IBM Cloud, Microsoft Azure, Amazon AWS or Google Cloud Platform.
AI Powered Retail Chatbot Supports Below mentioned Features:
- Omni-channel Solution
- Multilingual Support with support for over 38 languages
- Support for both voice and chat channels
- In built Live Agent Support
Pretrained Retail Bots are trained in the Retail Operations:
- Store Locator
- Browse Products
- Add Product to Wishlist/Cart
- View Wishlist/Cart
- Clear Wishlist/Cart
- Buy a Product and Make Payment
- Track Order
- Return/Cancel Order
- Update Profile
- Smart Assist – Product Recommendations based on Purchased/Browsed Items
- Search Product by Photo or Capturing Image
- Product Reviews
- Offers and Promotions
- Gift Cards
- Popular Searches and Trending Items
- Customer Support