Reduce customer service costs by deploying a
Chatbots plays a very complex role of customer support as they take care of issues like recharge, bill payment, plan change req and many more. Most of the queries and issues of customer’s can be resolved with a text-based or voice-based conversational user interface.
Give access to chatbot across multiple touchpoints and provide customer service round the clock. Don’t keep customer waiting- let the cognitive assistant answer their generic or specific account queries 24/7.