Chatbot: The
evolution and
revolution
of the
AI-powered
technology

Automation can uniquely meet
three key operational challenges we’re
seeing today

…requiring the ability to quickly scale up or down
20X
spikes in unemployment claims
for example in Insurance industry.19X
spike in mortgage forbearance
requests-
Massive demand spikes for
supplies (e.g., healthcare)
being disrupted
…requiring rapid creation of
new products and services
-
New apps to discount or
restructure debt and payments - New types of loans to help
employees and businesses -
Unpredictable supply chains and
expanded delivery models


are struggling to
get work done
…requiring new capabilities to
remain productive
- Face-to-face review/approval
must now be electronic - Paper documents must be
digitized for remote access -
Process whiteboarding must be
replaced with online tools
survey by McKinsey Building resilient operations, May 2019

By augmenting your workforce with a mix of human and automated work, you can easily increase productivity by more than 50x! One could deploy digital workers to collaborate with humans where workforce gaps are identified and enable employees to focus on higher value work. IBM leads the automation and AI market with its product like IBM Watson ranked #1 in the Gartner and Forrester quadrants. Many companies have benefited from the advantages of such AI powered automation via Bots. For example, The London Borough of Redbridge wanted to simplify communication with residents regarding rubbish collection. The borough launched an AI-powered chatbot (IBM Watson powered Bot) that could answer straight-forward questions and allowed users to find out when their holiday bin collection date was scheduled. As a result of which, the Government entity of UK experienced.
The History and Evolution of Chatbots

Author: Uzaira Memon, Associate Partner at Streebo
