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Transforming Healthcare: The Impact of chatbots on WhatsApp for Pharmacies

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The world is undergoing a rapid transformation with significant advances in research and technology. Almost everything is on the verge of being automated, and Pharmacy and healthcare organizations are no exception. There is a notable behavioral shift of consumers, now they are more inclined towards social media channels and messaging apps like WhatsApp to buy everything. From groceries to medications, now everything is bought online. WhatsApp alone has more than 2 billion active users globally, and almost 55% of the users buy things through the same platform. Given the fast-paced nature of modern life, many people are finding it increasingly challenging to visit physical stores on a regular basis. This presents an opportunity for healthcare and pharmaceutical companies to engage with their stakeholders on the platforms where they are most active. So, there lies an opportunity for healthcare and pharmaceutical companies to capitalize on this trend and connect with their stakeholders on the platform, where they are most active. The most convenient approach is to take advantage of WhatsApp’s massive popularity and roll out a WhatsApp chatbot for pharmacy and healthcare.

So, what are Pharmacy chatbots, how do they work and how can businesses capitalize AI-powered WhatsApp chatbots, Let’s delve deeper into it.

What is an AI-powered Pharmacy chatbot on WhatsApp?

The advancements in AI and Machine learning have completely revolutionized the pharmaceutical industry and have made healthcare services accessible everywhere. The AI-powered WhatsApp Pharma chatbots are conversational interfaces to assist pharmaceutical companies and are trained to mimic human-like interactions with patients and healthcare professionals on WhatsApp. WhatsApp Pharmacy bots can foster a sense of trust between patients and healthcare professionals by enabling one-on-one prompt interactions for customer support.

WhatsApp in Numbers

(Source:BusinessInsider)

The above statistics are a testament to the importance of capitalizing on the WhatsApp platform to deploy chatbots and make the most out of it.

AI-powered Pharmaceutical Virtual Assistant on WhatsApp with ChatGPT-like capabilities

Streebo, an AI and digital transformation company, has developed a range of chatbots that support text, voice, and chat commands. Our WhatsApp chatbots use top-notch natural language processing (NLP) technologies such as IBM Watson, Microsoft CLU, Copilot, Power Virtual Agents, Amazon Lex, Google DialogFlow, and Wit.AI from Meta.

Our latest release incorporates GPT series language models and APIs from Open.AI to create ChatGPT-like solutions on WhatsApp specifically designed for the healthcare pharmacy industry. This allows our WhatsApp chatbots to provide a unique level of conversational ability that closely resembles human interaction. Moreover, ourretail pharmacy chatbots have been developed with impressive context-switching capabilities that allow them to handle more complex topics, such as questions that require managingmultiple dialogue elements on WhatsApp. This ensures that our chatbots know when totransition between different conversation topics seamlessly, making them ideal for handling complex tasks.

Our WhatsApp chatbots for Pharmacy are trained until they reach 99% accuracy and are pre-integrated for customer use cases with respect to retail pharmacy business operations. They can integrate seamlessly with a variety of enterprise backends and ERP systems, such as SAP, JD Edwards, Oracle, and customer relationship management systems like Salesforce or SugarCRM.

Top Use-Cases of Pharmaceutical Virtual Assistants on WhatsApp powered by ChatGPT for Customers

Make Medication Reminders and Refills
Our AI-powered conversational interfaces on WhatsApp can send reminders to the patients to take their medications on time and provides an option to refill prescriptions on time with just a few clicks.

Provide Customer Support
The virtual assistants for pharma are trained to answer queries of the patients or caregivers instantly. They can respond to the common queries related to medication and dosages accurately in multiple languages. They can also provide information on the availability of certain products and recommend alternatives if necessary.

Give Information on Side Effect Management
Our ChatGPT-like Pharma chatbots on WhatsApp give relevant information about the side-effects of medication and also provide guidance on how to manage them effectively.

Make Secure Transactions
WhatsApp bots for Pharma provide support for placing orders for healthcare products or medicines directly without navigating complex menus of online pharmacy portals. The customers can make secure transactions directly via chatbots.

Top Use-Cases for Pharmacy Shops and Pharmaceutical Companies

Inventory management

The Pharma Virtual Assistants on WhatsApp can keep track of inventory and generate alerts to the staff when the products are running low. Thus, this can prevent situations of stockouts and help in maintaining adequate stocks.

Clinical Trials and Research

WhatsApp chatbots can aid pharma companies in conducting clinical trials and research by collecting data and feedback from potential participants.

Sales and Marketing

Our conversational interfaces on WhatsApp can be highly beneficial for marketing and sales. They can offer discounts and promote new products or services by running campaigns or sending notifications to the customers.

Order management

ChatGPT-powered WhatsApp chatbots can be used to manage and process orders for healthcare products, medicines and supplements. Customers can place orders via WhatsApp and receive real-time updates on the status of their orders.

Business Benefits of Streebo’s ChatGPT-like
WhatsApp Bots for Pharmacy

The healthcare sector is undergoing significant changes due to the incorporation of technology and AI-based solutions. WhatsApp bots enable pharmacies to rapidly expand and improve their marketing strategies.

Inventory management

Our pharmacy bots that work across multiple communication channels like WhatsApp help businesses expand their presence and increase order volume. With WhatsApp chatbots for Pharma, Conversations between brands and customers via Messenger have a 30% better ROI than retargeting ads.

Cost Savings

Incorporating ChatGPT and leading NLPs with advanced solutions, our chatbots automate routine tasks and answer common queries promptly. With access to unstructured data, they can deliver the accurate information at right time and reduce customer support expenses.

Enhanced Customer satisfaction

AI-powered WhatsApp chatbots for retail pharmacies can simplify the process of ordering medicines, offering immediate assistance and information to potential customers. This can minimize the time, effort, and human errors involved in operations.

“IBM reported that a Brazilian pharmaceutical firm achieved a 98% customer satisfaction rate following the implementation of a WhatsApp chatbot for medication inquiries and appointment bookings.”

Features and Functionalities of Streebo’s AI chatbot with ChatGPT-like Capabilities for Pharmacies

Voice & chat activated
Omnichannel
Trained until 99% Accurate
Advance Analytics
Secure
Multi-lingual
Pre-integrated with backends
Flexible deployment models
Access to unstructured data
Multi-modal capabilities
Live-agent Support

Conclusion

In summary, the utilization of WhatsApp chatbots is a fundamental aspect for pharmacies to enhance both their marketing and customer support strategies. From dispensing medications to faster delivery of medication, WhatsApp chatbots for Pharmacy enhance overall efficiency and cost savings.

However, it is essential for WhatsApp chatbots to be smart and efficient to ensure maximum adoption and customer satisfaction. chatbots that rely on pre-programmed responses and fail to understand the nuances of human language are unlikely to gain traction with customers. As a result, WhatsApp chatbots that leverage advance natural language processing and machine learning, such as ChatGPT, are more likely to provide a satisfying experience for users and drive adoption with dynamic features.

For Instance: Merck, a prominent global pharmaceutical company, has leveraged the capabilities of WhatsApp chatbot technology by deploying their “Conversational Assistant” to increase customer engagement and provide easy access to information about their products. The chatbot offers quick responses to frequently asked questions and assists customers in locating nearby pharmacies. Merck reports that within just six months, the chatbot has handled over 10,000 interactions and achieved an impressive 97% satisfaction rate among users.

Therefore, it is evident that WhatsApp chatbots are vital to pharmacies, providing benefits in terms of enhanced efficiency, cost savings, and customer satisfaction. By leveraging Generative AI technology and industry-leading NLPs our high-tech WhatsApp bots offer insurmountable opportunities to streamline pharmaceutical operations with advanced security measures and take customer experience to new heights.

Failure to embrace these cutting-edge technologies may result in falling behind and losing market share to more progressive and forward-thinking competitors.

Pricing Model

Capex Option

You can choose to buy the Bot solution.

Opex Option

You can choose to Subscribe to tour Bot solution for a fixed monthly charge

Pay Per Usage

This is a conversation-based subscription and tied to the number of conversations & messages the bot handles. Thus, you only pay if the Bot is getting used and is actually deflecting calls.