Logistics in the age of AI- WhatsApp chatbot for Logistics
The logistics and supply chain management industries are undergoing a disruptive and profound
transformation as the timely delivery of goods from one location to another is a top priority for
every logistics company. However, with the ever-growing demand for logistics services, customers are
often left frustrated with delayed or lost packages, poor communication, and the inability to track
their shipments in real-time. This is where the integration of a WhatsApp chatbot for logistics comes
to the fore. The ubiquity of WhatsApp in over 160 countries, supporting over 60 languages, has made it
an ideal platform for leveraging the advantages of AI, machine learning, and bot technology, which are
all disrupting traditional logistics methods.
AI is revolutionizing every aspect of logistics processes, ranging from delivery and inventory
management to order tracking, producing significant improvements in transportation costs, delivery
times, and overall customer experience. Ultimately, this blog post delves into how the integration of
WhatsApp chatbot is gaining momentum in logistics and is levelling up the customer experience by
making it easier for customers to track their shipments and get the information they need. Further it
discusses how logistics companies can leverage advanced artificial intelligence technologies like
Natural Language Processing (IBM Watson, Google Dialog, Amazon Lex, Microsoft Azure’s CLU and
Generative AI (GPT) to automate interactions with customers.
Empowering Logistics Management with AI-Powered WhatsApp chatbots
There has been a shift in user behavior, with an increasing number of individuals utilizing messaging
channels like WhatsApp for communication purposes. Nowadays, people spend a considerable amount of
time in front of their mobile screens and prefer using asynchronous messaging channels like WhatsApp.
A recent study conducted by Statista revealed that the average time spent by people globally on social
media platforms is approximately 145 minutes per day, which equates to roughly two hours and
twenty-five minutes.
Do you know?
- 694,444 messages are sent through WhatsApp every minute.
- 11,574 messages are sent through WhatsApp every second.
WhatsApp has over 2.24 billion monthly active users globally, making it one of the most widely used
messaging platforms in the world.
The WhatsApp chatbot for logistics is an artificial intelligence (AI)-driven conversational interface that assists logistics companies in providing faster services and granting customers access to logistics services at any time and place. By communicating with customers on WhatsApp, this AI-powered software application provides quick responses to their queries regarding their orders, shipment status, and delivery times. Overall, the WhatsApp chatbot for logistics is a valuable tool that can help streamline logistics operations, enhance customer satisfaction, and reduce costs.
The WhatsApp chatbot for logistics is an artificial intelligence (AI)-driven conversational interface that assists logistics companies in providing faster services and granting customers access to logistics services at any time and place. By communicating with customers on WhatsApp, this AI-powered software application provides quick responses to their queries regarding their orders, shipment status, and delivery times. Overall, the WhatsApp chatbot for logistics is a valuable tool that can help streamline logistics operations, enhance customer satisfaction, and reduce costs.
Streebo’s Smart ChatGPT-like WhatsApp chatbot Solutions for Logistics & Supply Chain Management
Our smart WhatsApp bots for Logistics are powered by top-tier NLP engines like IBM Watson, Amazon Lex
from AWS, Microsoft CLU, Copilot, Power Virtual Agents, Google Dialog Flow from GCP, and Wit.AI from Meta. With the latest
integration of GPT language models and APIs from Open.AI, the bots have become extremely smart and
powerful. These bots are programmed to emulate human-like conversational abilities and can effectively
switch between different conversation topics, even with complex tasks. This bot provides voice & chat
support on WhatsApp in multiple languages along with Live Agent Support. It is secured and trained
until it provides 99% accuracy. The smart chatbot solutions seamlessly integrate with a wide variety
of 3rd party enterprise backend systems (ERPs, CRMs) systems such as SAP, Salesforce, ServiceNow,
Workday among others.
These WhatsApp chatbots work by integrating with the logistics company’s backend systems, such
as inventory management and transportation management systems. It collects data from these
systems and provides real-time updates to customers on the status of their shipments.
Furthermore, they are able to handle a wider range of queries, from basic factual requests to more complex and intricate ones, with seamless ease. This ensures seamless communication with customers and improves their overall experience with the Logistics Service Providers.
With GPT integration, our WhatsApp chatbots can sift through unstructured repositories of data and provide precise information to the customer. Our ChatGPT powered chatbots come with multi-modal capabilities.
Hence, they can effectively communicate through text, voice, and images while catering to a broader audience, enabling users to obtain the information they need seamlessly.
Furthermore, they are able to handle a wider range of queries, from basic factual requests to more complex and intricate ones, with seamless ease. This ensures seamless communication with customers and improves their overall experience with the Logistics Service Providers.
With GPT integration, our WhatsApp chatbots can sift through unstructured repositories of data and provide precise information to the customer. Our ChatGPT powered chatbots come with multi-modal capabilities.
Hence, they can effectively communicate through text, voice, and images while catering to a broader audience, enabling users to obtain the information they need seamlessly.
Streebo’s pre-trained WhatsApp chatbot is trained in the following Operations for Logistics & Delivery Services for Customers
Shipment tracking
Customers can get real time updates about the status of their shipments by simply conversing with the WhatsApp chatbot. The chatbot provides estimated delivery time of their shipments and helps customers in tracking their shipments with consummate ease.
Order placement and Delivery scheduling
Customers can place their orders and schedule shipments by simply messaging the bot. The chatbot can confirm order, place or cancel shipments and also schedule delivery times as per customers’ convenience.
Freight rate calculation
Customers can get accurate shipment calculations based on factors like distance, destination, weight and shipping methods using chatbot. The chatbot can provide freight rate calculations accurately.
FAQs
With WhatsApp chatbots, logistics enterprises have the capability to send automated notifications to customers regarding their package status, providing customers with timely updates throughout the shipping process. Additionally, chatbots can respond to commonly asked questions, thereby reducing the workload on customer support teams.
Invoice and payment inquiries
If customers want to inquire about any payment clashes or invoices, then also they can use chatbot for logistics on WhatsApp. The chatbot will provide detailed invoice details, payment details, alternate payment options and finally payment confirmation as they are integrated with legacy backends, hence provide accurate details.
Improved Communication
With improved communication, Logistics chatbots on WhatsApp reduce the chances of lost packages or delayed deliveries. Hence reduce the workload of customer support teams as well.
Customer feedback and complaints
If customers are unsatisfied about any service or want to lodge a complaint or raise a concern, then also WhatsApp chatbot can help. The chatbot provides excellent customer support by quickly addressing the complaints and escalating issues to the right departments and can also connect customers with live agents if required.
24/7 Customer Support
WhatsApp chatbots are available 24/7, ensuring customers get prompt assistance anytime they need it. They can request any logistics service at their convenience.
Streebo’s pre-trained WhatsApp chatbot is trained in the following Operations for Logistics & Delivery Services for Marketing/Prospecting
Promotions and offers
Our WhatsApp chatbot for Logistics is pre-programmed to share promotional offers or discounts with customers. The chatbots can generate quality leads by sending customers unique discount codes.
Lead Generaion
Utilizing a WhatsApp chatbot enables businesses to connect with potential customers in the places where they frequently spend their time. This approach can lead to a boost in engagement and generate more leads for the business.
Regular follow-ups
Upon lead qualification, the WhatsApp chatbot can do follow ups automatically and assist users by providing relevant information at the right time. They increase customer engagement and surge the likelihood of conversion. With support of 38+ languages, chatbot can assist users in their preferred language.
Advanced Analytics
Streebo’s analytics dashboard is developed to record and display systemic data, metrics, preferences, and trends which eventually help in monitoring user interactions, and can be adapted accordingly to give relevant responses and take marketing business decisions
Benefits of WhatsApp chatbot for Logistics
- Messages sent through WhatsApp have a delivery rate of 100% and are read by recipients 97% of the time compared to 20% for email and 14% for social media.
- Using a WhatsApp chatbot for logistics, it is possible to automate as much as 80% of customer support inquiries, leading to a decrease in costs, the number of tickets, and staff required to manage support-related tasks.
- Businesses using chatbots for lead generation have a 2.8 times higher conversion rate compared to those that do not use chatbots.
- WhatsApp chatbots for Logistics can reduce customer service costs by up to 30%.
Conclusion
In a recent survey conducted by Salesforce, 80% of respondents expressed that a company’s level of
service is equally as significant as the quality of its products or services. This indicates that
providing excellent customer service is just as crucial as delivering the right products. In addition,
research from Cone Communications revealed that 87% of consumers would prefer to purchase from a
company that advocates for an issue they care about, while 76% would boycott a brand that contradicts
their beliefs. Therefore, logistics and supply chain management firms should focus on delivering
top-notch customer service while ensuring timely delivery. The utilization of a WhatsApp chatbot for
logistics can be advantageous due to the high frequency of its usage among customers.
Implementing WhatsApp chatbots can aid in managing inventory, tracking orders, and facilitating
deliveries, leading to significant improvements in transportation costs, delivery schedules, and
overall customer satisfaction. By utilizing WhatsApp chatbots, logistics companies can ensure adequate
stock levels, monitor shipments in real-time, and optimize delivery routes . Overall, WhatsApp
chatbots have immense potential to transform logistics and supply chain management operations. The use
of WhatsApp chatbots in Logistics is rapidly gaining momentum. With the potential to improve customer
service, streamline processes, and save costs, chatbots are poised to play a pivotal role in the
future of logistics.
Pricing Options
Capex
Option
You can choose to buy the Bot solution.
Opex
Option
You can choose to Subscribe to tour Bot solution for a fixed monthly charge
Pay Per
Usage
This is a conversation-based subscription and tied to the number of conversations & messages the bot handles. Thus, you only pay if the Bot is getting used and is actually deflecting calls.
Disclaimer: ChatGPT and GPT are registered trademarks and terms fully
owned by Open.AI. The author has used the term
“WhatsApp chatbot Logistics” to convey the idea of a ChatGPT kind of Bot, but for Logistics.
