4 Ways Chatbots are Making Life Easier for HR Professionals

Over the past few years automation has created waves in the HR industry, making it cost efficient as well as more productive. Now, if we are to believe the Juniper study, then chatbot is the new trend in the industry.

A Juniper study titled “Chatbots: Retail, eCommerce, Banking & Healthcare 2017-2022” forecasts that chatbots will be responsible for cost savings of over $8 billion per annum by 2022.

Let’s now see how these AI-powered chatbots can help make the life of HR professionals easier.

Bring objectivity in the Talent Acquisition activities

Using a chatbot to conduct an interview helps remove the recruiter bias making process of Talent Acquisition fairer. An AI-powered chatbot can give more accurate analysis on the candidate’s speech, facial expression, voice modulations, etc. including a cognitive element in the recruitment process.

Chatbots can be trained to perform the initial screening of the candidates and on successfully passing, an interview slot is booked between the candidate and an HR professional. Moreover, it can furnish HR with a brief on the candidate using the cognitive report. This helps the HR professional steer the interview in a refined structure to further gauge the candidate’s capability and suitability for the role.
HR Virtual Assistant
HR Virtual Assistant

Redefine employer engagement

HRs are the bridge to the communication between employees and their organization. A chatbot can provide an enriched experience to the employees with quick resolution of queries; a seamless process of taking feedback; analyzing sentiments and measuring happiness scores and more. Moreover, with the help of a digital assistant, the HR team can periodically activities like fun quiz or riddles, share updates, and news on company’s progress or any change in the HR policies with the employees.

Make learning and development (L&D) interesting

Traditionally, LMS (Learning Management System) exists as a database of information and media that is available for the consumption and learning needs of the employees. However, with the introduction of chatbots, this information can be broken into bite-sized learning modules, which is more engaging and available on-demand on any devices and from anywhere (due to omnichannel nature of chatbot).

Furthermore, it makes learning a two-way process, as chatbot interacts with the user live by providing replies to queries and correcting their mistakes. This conversation-based approach not only makes L&D interesting and fun but also more effective compared to traditional LMS.

Conduct and gather annual reviews and assessment

Typically, annual reviews and assessment are based on predefined quantifiable parameters which the HR chatbots can leverage to automate the performance review process making it more effective as well as objective (free of manager bias).

For example, someone from the sales team hits their sales target – the chatbot can be trained to perform the following tasks with all the needed validations:
HR Virtual AssistantConfirm and validate with the manager of the timeline and the target achieved milestone
HR Virtual AssistantOn receiving affirmation from the manager, chatbot sends out
  • a. Congratulatory message to the concerned employee
  • b.Mark the employee for a performance bonus
  • c.Update the KPI management system module

Streebo’s HR Conversational Interface powered by IBM and HCL technology

HR Virtual Assistant
Streebo is an IBM Premier Partner. From the past decade, we have been helping companies with Digital Transformation. Our products are feature-rich and updated with the latest market trend.

Streebo has launched a new line of product, an easy low code, no code Bot Builder powered by IBM and HCL technology. It helps even a Line of Business to build and deploy a Digital Assistant. With this product we envision every company to be equipped with the latest Conversational AI technology, helping their business enhance customer experience using conversational commerce.
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