Chatbots for Magento
Shift in Digital Traffic
Digital Transformation is rapidly changing the Retail Industry The Pandemic has accelerated this change. Covid19 crises has witnessed an increase in social media usage amongst users. A recent study by TechCrunch showcased that there has been 40% increase in social media traffic including Facebook messenger, WhatsApp, SMS among others. This means that users have now shifted from web and mobile to various messaging platforms. Hence, Retail companies e-commerce strategy has to now go beyond web and mobile.
What should Retail Companies do to adapt the changes?
To stay ahead of the changing market behavior, Retail companies (big/small) should not only restrict their online presence to web and mobile but should extend it to various social media platforms as well. While eCommerce Platforms such as Magento are already providing a good web and mobile experience the question is how can we manage the conversational channels? Deploying real humans to answer questions and queries on social media channels is cost prohibitive. So how can companies leverage these channels yet contain the costs? How can they give exceptional customer experience yet remain competitive? How can retail companies continue to leverage their current Magento platform on web and mobile yet extend their digital properties to the newer social channels such as Facebook Messenger, WhatsApp, SMS, WeChat, among othersStreebo’s Magento Chatbots
Enter Streebo’s Pre-Trained Retail bot for Magento. Streebo, a leading Artificial Intelligence (AI) and Digital Transformation company has created AI powered pre-trained and pre-integrated Chatbots for Magento. Streebo’s Magento Chatbots are powered by a leading Natural Language Processing (NLP) engines such as IBM Watson, Google Dialog and Amazon Lex. Customers can choose the NLP of their choice to extend these commerce experiences to a variety of social media platforms. Streebo’s Magento Chatbots are proven to improve SEO (Page ranking) by an average of 12%. As per Gartner report, 70% of online users prefer to interact directly with the chatbot for the hassle-free experience. Hence, improving the SEO ranking will help in getting customers attention. Integrating E-commerce platforms with Streebo’s Magento Chatbots will increase sales by on average of 17% as they increase outreach by taking these platforms to various social media platforms. By staffing eCommerce Stores with these 24X7 available Intelligent Bots, Retail companies can improve their customer satisfaction by on average of 23% thus reducing their call center costs as well. That’s why these AI powered Magento bots have a powerful ROI as they can both improve sales and reduce costs for organizations deploying them.
Use Cases offered by Streebo’s Magento Bot
Streebo’s Chatbot for Magento offers the below mentioned functions
FAQs
Store Locator
Browse Products
Add Product to Wishlist/Cart
View
Wishlist/Cart
Clear
Wishlist/Cart
Buy a Product and Make Payment
Track Order
Return/Cancel
Order
Update Profile
Smart Assist – Product Recommendations based on Purchased/Browsed Items
Search Product by Photo or Capturing Image
Popular Searches and Trending
Items
Offers and Promotions
Gift Cards
Customer Support
Wallet
Product Reviews
Feedback
Key Differentiators of Streebo’s Magento Chatbot
Quick and Easy to Manage
Streebo’s Magento Bot leverages the underlying security and authentication of the commerce engine. This ensures that only the folks that have the access control can get to access the system. Also, our bot is powered by IBM, RedHat, Google and Amazon thus ensuring top encrypted libraries and giving our customers a secured and scalable solution.
Security
Streebo’s Shopify Bot leverages the underlying security and authentication of the commerce engine. This ensures that only the folks that have the access control can get to access the system. Also, our bot is powered by IBM, RedHat, Google and Amazon thus ensuring top encrypted libraries and giving our customers a secured and scalable solution.
Leveraging Leading Artificial Intelligence powered Natural Language Platforms (NLP)
Streebo’s Magento Bot has a plug-n-play architecture and can use any of the leading NLP engines available in the market such as IBM Watson Assistant, Google Dialog and Amazon Lex to understand the intents and entities passed during the conversation.
Omni-Channel Bot
Streebo’s Magento Bot can be deployed across various channels such as web, mobile and chat and voice channels. Chat channels include SMS, WhatsApp, FB Messenger, WeChat, Telegram among others. Voice Channels include Phone (leveraging IBM Voice Agent), Google Home and Amazon Alexa.
Pre-Integrated with Leading Commerce Engines
Streebo’s Magento Bot are pre-integrated with the top commerce engines including Magento & Shopify. They use the Rest Services and Java API provided by these commerce Platforms to interact with these engines. All personalization rules, content, products catalog and access control continue to stay in the underlying Shopify and Magento Platform thus requiring no change.
Flexible Deployment Models
Streebo’s Magento Bot can be deployed on-prem or on the cloud. We support IBM Cloud, Amazon AWS, Microsoft Azure and Google Cloud.
Flexible Pricing Models
Streebo’s Magento Chatbot can be purchased outright (Capex model) or can be deployed using Pay Per Usage/Subscription model.
Wondering how to get a Magento Bot on your Digital Store? Streebo offers zero dollar set-up Pay Per Usage model.
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