Revolutionize your Customer Experience with AI Powered Omnichannel Digital Automobile Solution

Overview

The Automotive Industry has evolved drastically after the pandemic. Sales processes and customer buying journeys have changed. Car purchasers now spend their time researching and making purchase decisions online. In addition to Web and Mobile, consumers are now spending most of their time using social media and messaging channels. A recent TechCrunch study states a 40% jump in traffic on messaging channels. If car manufacturers provide excellent customer experiences online on asynchronous messaging channels, the potential to gain new customers can be incredible. Automobile Businesses that will recognize and respond to this change will stand to gain market share and generate net new revenue by leveraging these social media channels.

Smart Automobile Omnichannel Solution – Building the Future of Automobile Industry

Today, we are seeing that the wave of Digital Transformation and the advancement in Artificial Intelligence (AI) & its adjacent technologies is sweeping across various digital platforms. By leveraging this opportunity, Streebo has tried to resolve the key business challenges by extending the businesses across widely-used voice and chat channels in order to revolutionize the customer journey.

fig 1. Logical Architecture of Streebo’s Pre-Packaged Omni-Channel Solution

Streebo’s Pre-Packaged Omni-Channel Solution for Automobile Industry

Streebo has rolled out a pre-packaged, ready-to-use omnichannel Automobile Solution (COTS) to elevate and improve your customer experience. To cope up with the changing customer demands these solutions can be further extended to your existing Web & Mobile applications as well as to various Voice and Chat interfaces. Powered by Streebo’s Digital Experience Accelerator (DXA) and Streebo’s (low-code no-code) App Builder, the single code base solution can be managed by both IT as well as Non-IT Team members. The point and Click Interface feature in the App Builder allows integration of these solutions to the desired backend system.

Leveraging AI and leading Natural Language Processing (NLP) Platforms such as IBM Watson, Google Dialogflow and Amazon Lex allows easy extension of the Web & Mobile application across various messaging platforms including WhatsApp, Facebook Messenger, SMS, Telegram, Viber, Instagram, Signal, Google Home, Amazon Alexa, among others. You can even choose to simply upgrade and extend your existing Web & Mobile applications to various voice and chat channels by leveraging leading NLP engines from IBM, Google and Amazon.

Key Modules

Answer FAQs

Browse Cars

Price Estimates

Car Enquiry

Schedule a visit to the Showroom

Avail 24×7 Roadside Assistance

Book a Test Drive

Car Trade / Exchange

Book a Service Appointment

Download / Upload Documents

Call Emergency Break-Down Assistance

Payment Transactions

Generate Receipt

Feedback and Ratings

Business Benefits

Automobile Businesses will experience the below benefits by upgrading their systems with Streebo Smart Digital Automobile Solution and extending customer and prospect interaction to Voice and Chat channels like Web, Mobile, WhatsApp, FB messenger, Google Chat and SMS among others

Increased Inquiries
Vehicle buyers search for cars online and lately also consume information on social media channels. With our Omnichannel Solution you can extend customer interaction on these channels and increase engagement & seamlessly generate genuine inquiries for Automobile Businesses.

Improved Customer Experience
Streebo Digital Solution for Automobile will give continuous updates and notifications about servicing and will be available 24×7 for customer assistance even in case of emergencies. This will increase the car servicing business as well as improve customer satisfaction & retention.

Increased Revenue
Instant resolution of buyers’ queries on the channel of their choice will help in more showroom visits and will fasten the decision to purchase. This results in an increase in overall revenue.

Decreased Cost
As the Omnichannel Automobile Solution handles most of the vehicle buying and servicing queries and saves on query resolution time & effort – this, in turn, decreases the marketing & call center cost as well as improves the overall productivity.

Improved SEO
The Conversational Interface can engage buyers on the public website thus increasing your session time and reducing your bounce rate. This improves SEO page ranking and improves lead generation by an average of 17% thus even making your online ad spending more effective.

Automobile Solution for Customer extended on Web and Social Media Channels

Web Application

Facebook

WhatsApp

Mobile App

Key Features & Differentiators

Hence adopting AI-Powered Smart Automobile Solutions for Customers across channels will result in the following benefits:

In-Built Domain Intelligence
Streebo with its experienced AI Experts Team deploys a cognitive intelligent omnichannel solution that can emulate your business processes specifically for Automobile Industry.

Omni-Channel Presence
Streebo’s Omnichannel Automobile Solutions can be deployed across Web, Mobile App and Social Media channels including WhatsApp, Facebook Messenger, SMS, Signal, WeChat, Viber, Google Chat and Telegram among others. This solution can further be deployed on voice channels like Google Home, Amazon Alexa, Siri and even IVR.

Role-based & Secure Access
Streebo’s Digital Automobile Solution is built on top of robust infrastructure from top technology providers such as IBM, Google and Amazon. Hence, they have tight security and scalable infrastructure in place.

Lower Maintenance
As the Digital Automobile Solution is built with a Single Code Base for all the Digital Assets– the application can be updated and deployed in one single click, thus saving the cost of managing individual applications across various platforms.

Flexible Deployment Options
Streebo’s Smart Automobile Solution can be deployed on-premise or on IBM Cloud, Microsoft Azure, Amazon AWS or Google Cloud Platform.

Pre-Integrated with Backends
Streebo’s Digital Solution for the Automobile Industry comes in pre-integrated with backend systems such as SAP, ServiceNow, Oracle, CRM, ERP, etc.

Ease of Development & Maintenance
Streebo’s Online Automobile Platform is built using a low code no code tooling thus, making it easy for both Line of Business and people in IT to assemble, integrate and manage the solution moving forward.

Flexible NLP Selection
Streebo’s AI Powered Automobile Solution is NLP Agnostic, be it IBM Watson Assistant, Google Dialogflow or Amazon Lex based on customer preference.

Advance Analytics
Streebo’s Analytics Dashboard is developed to record and display systemic data, metrics, preferences, and trends which eventually help in monitoring user interactions, and can be adapted accordingly to give relevant responses and take business decisions.

Our Pricing Model

Capex Option

You can choose to buy the Omnichannel Automobile Solution.

Opex Option

You can choose to Subscribe to the Omnichannel Automobile Solution at a monthly charge with no upfront setup fee.

Pay Per Usage

You can get the Conversational Interface “add-on” for your existing Web and Mobile app and simply pay per usage for voice and chat channels.

Are you looking to deliver a consistent customer experience? Contact Streebo today and schedule an online demo with us!

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